LANTIAN BRIGHT COLLECTION HOTEL HANGZHOU（JIANSHE 1ST ROAD SUBWAY STATION STORRE）

I always stay here for business trips. The room is clean, and the surrounding area is nice. The front desk staff is also quite helpful, and the location is convenient for getting around and running errands. Overall, it's good.

This stay was absolutely fantastic. The hotel environment is elegant and quiet, and the front desk staff were incredibly warm and thoughtful, which made us feel very well taken care of. The room itself was clean and tidy, the bedding was soft and comfortable, and all the facilities were comprehensive.

Everything else about the hotel was pretty good, and it offered great value for money. The front desk even said they upgraded my room for free when I checked in. The only unpleasant part was how slow the food delivery was. The rider delivered it to the hotel, but it took another half an hour for the robot to bring it up to my room. I can understand that it might have been busy at night, but I can't understand the attitude of the front desk staff that evening. It took a long time for them to even answer the phone. The first time I called to ask if my food could be sent up, the front desk asked, "Did you order another delivery?" Later, when it still hadn't arrived, I called again and asked why it was taking so long. The front desk staff then said, "Deliveries have to be sent up one by one, there's nothing I can do." ??? I believe that in the service industry, no matter the situation, you should always have a problem-solving attitude first.

The ultimate value for money! Great location, fantastic environment, and excellent service—it perfectly meets all your travel needs. The room is clean and comfortable, the bed is great, and the facilities are complete and sufficient. The staff are friendly and professional, processing procedures quickly and resolving any issues promptly. The breakfast has a wide variety of options and tastes good; the value for money is simply outstanding. Whether for business or leisure travel, it's an excellent choice, and I've already recommended it to my friends!

Back in Hangzhou again, this time for work. I chose Xiaoshan District for its convenient transportation; the hotel has a great location and easy parking. Cleanliness: Clean, housekeeping was prompt. Service: They proactively upgraded my floor; the service was warm, generous, and responsive. Environment: The hotel is relatively new, the environment is quite nice, and the rooms are spacious. Facilities: The soundproofing was a little poor, and the bathroom ventilation seemed a bit weak. Overall, it was good, and I would still recommend it.

I was very satisfied with my stay. The front desk staff were very welcoming and responsive. The environment was excellent, with a fantastic view and bright, open vistas from the windows. The facilities were new, the room was clean and hygienic, the bathroom had a well-designed wet and dry separation, and the hot water was quick and reliable. Overall, it was great value for money, and I would definitely recommend it to friends. It will be my first choice again next time I visit this city!

Highly recommend this hotel! The location is incredibly convenient, perfect for shopping or finding great restaurants. The rooms are clean and hygienic, with brand-new and complete facilities. The bathroom has excellent water pressure and hot water comes out instantly. The bedding is soft and comfortable, ensuring a great night's sleep. The front desk staff are warm and attentive, responding promptly to all inquiries and even offering proactive suggestions for local sightseeing. Excellent value for money; I'll definitely stay here again next time!

1. I checked into the hotel around 6 PM on the 18th. My needs had been clearly stated in the booking notes: I wanted a high floor, away from the elevator, and a quiet room. I repeated this to the staff during check-in. The first room they assigned was right next to the elevator. When they tried to assign me a second room, they told me the hotel was full and finally gave me the lowest room on the 5th floor, which was the last room available (I had no choice but to agree). They said they would contact me the next day if a suitable room became available, and I could change rooms. They did contact me the next day, but they were too busy to change rooms. 2. The first picture below shows long hair on the bathroom floor when I checked in. This hair remained until I left the hotel (I stayed three nights, and the staff cleaned the room 2-3 times). 3. The video below shows conversations from the next room around 10 PM on the 20th. Honestly, the hotel rooms are not soundproof. I strongly advise anyone who has trouble sleeping or is sensitive to noise to avoid staying here. I called the hotel front desk, but the matter wasn't resolved. (They finally told me they couldn't reach the person in the next room, but I said they were in the next room and asked a staff member to come and remind them, but no one handled it; they told me to change rooms.) 4. The most infuriating thing was that at 10 AM on the 20th, I was sleeping, and the room was already in "Do Not Disturb" mode, yet a staff member knocked on the door saying I had left a package at the front desk! They were very polite; the delivery guy had called that morning and I had asked them to leave it there! 5. The most polite thing was that at around 9 AM on the 21st, I was having breakfast, and after removing my key card and leaving the room in "Do Not Disturb" mode, the room was cleaned. When I returned half an hour later, it had been cleaned! Seriously? Didn't they know I checked out on the 21st? "Do Not Disturb" mode and they still came to clean... Later that afternoon, I went to run errands elsewhere, said I was withdrawing money, and found my wallet missing 100 yuan. The hotel's final response was: "The housekeeping staff has been doing this for years, they wouldn't do this!" If the housekeeping staff were professional, would they have done things like numbers 4 and 5? Advice: Anyone staying here in the future, please take good care of your belongings! If you're worried about soundproofing, don't stay here! And if you're concerned about privacy, don't stay here! The benefits offered by Ctrip are ignored by the hotel! The fried eggs, bacon, and sausages at breakfast are incredibly oily! There's no heating device for the tofu pudding! And the vegetable salad area is swarming with mosquitoes!

Facilities: I initially booked a Deluxe King Room. During check-in, I asked the front desk if I could be upgraded to a suite. They declined, but said they understood. After looking at the room types, I booked a Deluxe King Room. They didn't make things difficult for me or pester me for an upgrade as the hotel claimed. Cleanliness: The staff only noticed the towels on the floor when we looked at the room. After checking in, I found the shower hadn't been cleaned, the clothesline wasn't pulled up, there was hair in the kettle, there were foreign objects on the railing, there were four moths behind the TV, long hair on the floor, and many obvious water stains on the glass. Service: As compensation for the cleanliness issues, the staff made a special request to let me stay in a suite. I was satisfied with the facilities. However, I just saw a previous review where the hotel kept asking me if I could be upgraded to a suite during check-in, which is ridiculous. I understood their refusal and didn't pester them at all. Why is asking them now considered my problem? You already appeased my emotions by upgrading me to a suite. My previous negative review was based on the fact that when I returned to my room the next day, the shower hadn't been cleaned. Furthermore, you asked me for photos immediately, and only apologized after receiving them a long time later. This negative review is because you said I made things difficult for you, which I don't understand and feel wronged about, so I'm writing another review to clarify the situation.