Anonymous User
October 7, 2021
Full score for hardware and 0 for service.
On Xixi Road, there is a mountain behind, and the opposite is Ant Financial. The location is very quiet and easy to eat. Although the hotel is newly renovated, except for the smell of wood, the smell of formaldehyde is not obvious. Because of the new decoration, the room looks very clean as a whole. As far as the hardware is concerned, it can be said to be perfect.
But there is no service at all.
When I checked in, Ctrip offered a room upgrade. The girl at the front desk said, I will help you upgrade to a room. When I opened the door, I saw the double bed, which was a bit dumbfounded. I said, I stay alone and I don’t need a twin bed. You can change to a bigger room. Is the bed for me?
At the beginning, the front desk said that it could only be upgraded to a standard room. Until I asked again, I said impatiently, "The double bed is gone, and the double bed is even more expensive!" In fact, even during the holidays, the housing shortage is understandable. Just say, "There is no room with a double bed, I will be upgraded to a double bed, do you think it is appropriate?" Isn't it better than a guest asking.
After pressing the do not disturb light, the waiter still knocked on the door early in the morning and said to clean it, and regardless of whether you were in the room or not, you opened the door with two knocks, and you were scared to wake up every day... ..
The breakfast vouchers are also very strangely managed. Typing is too tiring, so I won’t talk about it, and because of the mountainside, various insects will appear in the room...
In short, I originally wanted to stay for two more days, but I gave up on the management and service.
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