Holiday Inn Hangzhou Gongshu

Holiday Inn Hangzhou Gongshu Reviews

Holiday Inn Hangzhou Gongshu

218 Hangxing Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
Holiday Inn Hangzhou Gongshu
Holiday Inn Hangzhou GongshuHoliday Inn Hangzhou GongshuHoliday Inn Hangzhou Gongshu
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Holiday Inn Hangzhou Gongshu Guest Reviews

4.7/5
Outstanding
977 Reviews
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(977)
Positive reviews(961)
Reviews with photos/video(169)
Delicious breakfast(60)
Friendly front desk staff(56)
Large rooms(22)
Convenient for shopping(18)
Perfect for business trips(17)
Comfortable bed(15)
Close to metro(10)
Stayed multiple times(9)
Negative reviews(16)
Guest User
Holiday Standard Room (Double bed)
Checked in Aug 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
This hotel is really great! Tina's service attitude is super good. The room is very clean, and the bedding is also very comfortable. I highly recommend it.
Response from Property: Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager
Guest User
Holiday Standard Room (Double bed)
Checked in Nov 2023
Other
2 Reviews
4.7/5
Amazing
Posted on Dec 7, 2023
The location is good, and it is easy to find by driving and navigation. There is a free parking space in front of the door and a parking lot. You can park there at night without charge. There is an elevator, which is quite large and there are many rooms. The room is fully equipped and hygienic, and Tina also sent free drinks. I will stay here next time I come to Hangzhou.
Response from Property: Dear Guest,Thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. We are delighted that you have had a good time here. We are committed to a clean, friendly, and enjoyable stay experience, and constantly make changes according to the needs and expectations of our guests. Thank you for your trust and support. We sincerely invite you to choose Holiday Inn Hangzhou Gongshu for your next trip. All staff will continue to serve you wholeheartedly.Sincerely,Susan XuGeneral Manager
Guest User
Holiday Standard Room (Double bed)
Checked in Nov 2023
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on Dec 7, 2023
Tina, the director of guest relations, was very careful and helped me enter the license plate. I was very happy. The location of the hotel is good, which is convenient for me to go out.
Response from Property: Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager
Joezou85
Holiday Standard Room (Double bed)
Checked in Mar 2024
Business travelers
29 Reviews
3.7/5
Posted on May 1, 2024
old hotel. Room seemed lack of renovation.
Response from Property: Dear Guest,Thank you for taking the time to share your comments during your stay with us. Your feedback is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident.We hope to have the pleasure of welcoming you back to Holiday Inn Hangzhou Gongshu in the future where we are sure you will have a comfortable stay. Thank you!Sincerely,Susan XuGeneral Manager
Miffyyy
Holiday Inn Superior Double Room
Checked in Mar 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on Apr 21, 2024
The hotel is spacious and clean
Response from Property: Dear Guest,Thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. We are delighted that you have had a good time here. We are committed to a clean, friendly, and enjoyable stay experience, and constantly make changes according to the needs and expectations of our guests. Thank you for your trust and support. We sincerely invite you to choose Holiday Inn Hangzhou Gongshu for your next trip. All staff will continue to serve you wholeheartedly.Sincerely,Susan XuGeneral Manager
Rousongbaobaomao
Holiday Inn Superior Double Room
Checked in Feb 2025
Business travelers
37 Reviews
5.0/5
Outstanding
Posted on Mar 6, 2025
A very cost-effective hotel, providing a variety of convenient facilities and services. There are many children's facilities in the lobby, which should be more family-oriented. The hotel wifi is not bad, and there is no lag when using it. The housekeeper Tina contacted in advance to inquire about the needs and upgraded the room type. The front desk left a message in advance and the electronic invoice and water bill were sent to the mailbox early the next morning, which was very convenient. I will stay here next time. The welcome fruit can be chosen by yourself, which is also quite unique. There is a quota of 15 yuan, and you can choose your favorite fruit. The price setting should be more reasonable. 🤣
Original TextTranslated by Google
Response from Property: 尊敬的賓客：您好，感謝您此次出行選擇入住杭州拱墅假日酒店並跟我們分享您的入住體驗。得知您在這裏度過了愉快的時光使我們倍感榮幸，我們將繼續拓展我們的全球形象，為我們的客人創造更美好的全方位體驗。期待不久能夠再次與您相遇，酒店全體員工將繼續竭誠為您服務。您誠摯的 杭州拱墅假日酒店徐錚 總經理
Anonymous User
Holiday Standard Room (Double bed)
Checked in Jan 2025
Business travelers
9 Reviews
5.0/5
Outstanding
Posted on Mar 10, 2025
Facilities: OK, continue to improve Hygiene: OK Environment: Good Service: Tina was enthusiastic and helped to upgrade the room. The room was very large This hotel is also very close to the subway station. It only takes three to five minutes to walk to Line 10. I also asked Miss Tina about places to eat nearby. There is Wanda, which is also very convenient
Original TextTranslated by Google
Response from Property: 尊敬的賓客：您好，感謝您此次出行選擇入住杭州拱墅假日酒店並跟我們分享您的入住體驗。杭州拱墅假日酒店位於拱墅區繁華商業中心，毗鄰杭州汽車北站，又與運河大劇院、拱墅萬達廣場等商區僅數街之隔，距離最近的地鐵站僅500米，出行非常便捷。很榮幸酒店的優質服務能帶給您滿意的入住，我們會將您的認可傳遞給我們的團隊成員。誠摯的邀請您下次光臨並期待帶給您更多愉悦的入住體驗！您誠摯的 杭州拱墅假日酒店徐錚 總經理
Guest User
Holiday Standard Room (Double bed)
Checked in Jan 2025
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Feb 25, 2025
The hotel has been stayed in many times and carries many good memories. The hotel has a beautiful environment, good location, convenient transportation, comfortable and sanitary rooms, and the Tina service staff is very enthusiastic. They will contact you in advance before each stay and are happy to provide various help. The breakfast is rich. The facilities are very user-friendly, the network high-speed signal is good, and the scenery outside the window is good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. At Holiday Inn Hangzhou Gongshu, we take "making guests feel at home and smiling from the heart" as our service concept. We are glad that you have spent a pleasant stay here and will pass on your recognition to our team members. Holiday Inn Hangzhou Gongshu opened in 2017 and underwent a comprehensive renovation in 2023, just to provide guests with a better hardware experience. The hotel is located in the bustling commercial center of Gongshu District, adjacent to Hangzhou North Bus Station, and only a few streets away from commercial areas such as the Canal Grand Theater and Gongshu Wanda Plaza. The nearest subway station is only 500 meters away, making travel convenient. We sincerely invite you to visit us again. All the hotel staff will continue to serve you wholeheartedly. Yours sincerely, Xu Zheng General Manager Holiday Inn Hangzhou Gongshu
Chumenjiandaoqian
Holiday Inn Superior Suite
Checked in Jan 2025
Couples
7 Reviews
5.0/5
Outstanding
Posted on Feb 27, 2025
This time I booked a suite experience. The room was very nice. The mattress was very soft and I slept very comfortably. Because we arrived too late, Tina contacted us the next day to help us delay check-out. The service was very detailed. I will continue to stay in this hotel next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客：您好，感謝您此次出行選擇入住杭州拱墅假日酒店並跟我們分享您的入住體驗。很榮幸您在這裏度過愉快的時光，我們會將您的認可傳遞給我們的團隊成員。我們一直秉承着“ 賓至如歸，笑由心生”的服務理念，堅持向每一位顧客朋友傳遞優質的服務， 無論我們身在何處，我們都承諾以温暖、熱情和樂觀向上的體驗提供真誠熱情的款待，積極主動的個性服務，讓您一展笑容。誠摯邀請您的再次光臨，酒店全體員工將繼續竭誠為您服務。您誠摯的 杭州拱墅假日酒店 徐錚 總經理
Maoliling
Premium Room 1 King Bed Smart
Checked in Jan 2025
Business travelers
10 Reviews
5.0/5
Outstanding
Posted on Feb 18, 2025
The room is big and clean. I am very satisfied with the service in all aspects. There is also a dedicated customer service, Tina's service is very good, always follow up the check-in situation. It is compatible with the IHG member points system, and I will book again next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客：您好，感謝您此次出行選擇入住杭州拱墅假日酒店並跟我們分享您的入住體驗。很榮幸您在這裏度過愉快的時光，我們會將您的認可傳遞給我們的團隊成員。我們一直秉承着“ 賓至如歸，笑由心生”的服務理念，堅持向每一位顧客朋友傳遞優質的服務， 無論我們身在何處，我們都承諾以温暖、熱情和樂觀向上的體驗提供真誠熱情的款待，積極主動的個性服務，讓您一展笑容。誠摯邀請您的再次光臨，酒店全體員工將繼續竭誠為您服務。您誠摯的 杭州拱墅假日酒店 徐錚 總經理
Anonymous User
Holiday Standard Room (Double bed)
Checked in Dec 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Feb 17, 2025
The environment of this hotel is very elegant, the service is thoughtful, and it makes people feel at home. Once you enter the room, it is clean and bright. Tina prepared a crisp and welcome card in advance, which makes people feel very important! This service is very detailed and there is a card dedicated to your surname. After using the breakfast, there are many varieties. It is delicious. I will continue to stay in this hotel in the future!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. We are honored to know that you enjoyed your time here, and we will continue to expand our global presence and create better all-round experiences for our guests. We look forward to meeting you again soon and all the hotel staff will continue to serve you wholeheartedly. Sincerely, Xu Zheng General Manager of Holiday Inn Hangzhou Gongshu
Guest User
Holiday Standard Room (Double bed)
Checked in Nov 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Dec 31, 2024
The hotel has convenient transportation and beautiful environment. The rooms are well-equipped, clean and tidy. The breakfast is rich and varied, spacious and comfortable. The staff's service is first-class and their attitude is good. Especially Li Yuxuan is enthusiastic and meticulous. Hangzhou Gongshu Holiday Inn makes us feel at home and warm. It must be rated five stars!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. Gongshu District is located at the southernmost end of the Beijing-Hangzhou Grand Canal and is one of the central urban areas of Hangzhou. The ancient and beautiful Beijing-Hangzhou Grand Canal has left numerous historical sites and splendid cultural heritage on both sides of the canal, showing its diverse and charming style to the world. The hotel is only a few streets away from the canal and Gongchen Bridge. At the same time, there are many cultural hotspots nearby, such as the Boyi Art Museum, the Chinese Fan Museum, and the Chinese Knife, Scissors and Sword Museum. It is your best choice for business travel and vacation. We sincerely invite you to visit us next time. All the hotel staff will continue to serve you wholeheartedly. Sincerely, Xu Zheng General Manager Holiday Inn Hangzhou Gongshu
Guest User
Holiday Standard Room (Double bed)
Checked in Nov 2024
Other
13 Reviews
5.0/5
Outstanding
Posted on Dec 27, 2024
Tina's service was very friendly. The room was arranged in advance and was very clean. There are many museums around this hotel. You can go there if you have time. Metro Line 10 is also very close, very convenient!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. Holiday Inn Hangzhou Gongshu is located in the bustling commercial center of Gongshu District, adjacent to Hangzhou North Bus Station. It is only a few streets away from popular commercial areas such as the Canal Grand Theater and Gongshu Wanda Plaza. There are also many popular cultural attractions nearby, such as Gongchen Bridge, Canal Street, Boyi Art Museum, China Fan Museum, and China Knife, Scissors and Sword Museum. It is your best choice for business travel or vacation. We are honored that the hotel's high-quality service can bring you a satisfactory stay. We sincerely invite you to visit us next time and look forward to bringing you more pleasant stay experience! Sincerely, Xu Zheng General Manager of Holiday Inn Hangzhou Gongshu
Guest User
Holiday Standard Room (Double bed)
Checked in Nov 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Dec 29, 2024
The room is clean and tidy, the breakfast is rich, the elevator swipes the card to press the floor, which is very convenient, there is also a takeaway robot, it is close to the subway, Tina's service is impeccable, you can feel the enthusiasm of the service staff as soon as you enter the door, and the front desk service is very thoughtful.
Original TextTranslated by Google
Response from Property: 尊敬的賓客：您好，感謝您此次出行選擇入住杭州拱墅假日酒店並跟我們分享您的入住體驗。在杭州拱墅假日酒店，我們以“ 賓至如歸，笑由心生”為服務理念。每一位員工都致力於為每一位賓客帶來愉悦的入住體驗。 很高興您在酒店度過了愉快的時光，也會將您的認可傳遞給我們的團隊成員。酒店好樂薈融合餐廳不僅有琳琅滿目的美食，還有杭州本地特色小吃，比如葱包檜、西湖藕粉等等，來餐廳享用早餐一定要試試哦。誠摯邀請您的再次光臨，酒店全體員工將繼續竭誠為您服務。 您誠摯的 杭州拱墅假日酒店 徐錚 總經理
AnTonybao
Holiday Standard Room (Double bed)
Checked in Nov 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Dec 25, 2024
Tina had a good service attitude. She gave me free breakfast and asked me in advance if I needed a late check-out. She also helped me print things!
Original TextTranslated by Google
Response from Property: 尊敬的賓客：您好，感謝您此次出行選擇入住杭州拱墅假日酒店並跟我們分享您的入住體驗。很榮幸您在這裏度過愉快的時光，我們會將您的認可傳遞給我們的團隊成員。我們一直秉承着“ 賓至如歸，笑由心生”的服務理念，堅持向每一位顧客朋友傳遞優質的服務， 無論我們身在何處，我們都承諾以温暖、熱情和樂觀向上的體驗提供真誠熱情的款待，積極主動的個性服務，讓您一展笑容。誠摯邀請您的再次光臨，酒店全體員工將繼續竭誠為您服務。您誠摯的 杭州拱墅假日酒店 徐錚 總經理