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Hanting Youjia Hotel (Hangzhou West Lake Branch) Guest Reviews
4.7/5
Outstanding
1059 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(1059)
Positive reviews(1034)
Reviews with photos/video(121)
Easy to get around(222)
Close to metro(151)
Friendly front desk staff(93)
Delicious breakfast(81)
Convenient for shopping(45)
Would stay again(26)
Perfect for business trips(21)
Delicious buffet(4)
Negative reviews(25)
Anonymous User
Queen Room
Checked in Nov 2024
Family
2 Reviews
4.0/5
Very Good
Posted on Jan 1, 2025
Everything here was nice, but one issue affected my sleep: the thin walls without soundproofing. You can hear everything from outside, which was very loud, and I couldn’t sleep at all during my three nights here. Additionally, the sound of water flowing down the pipes from the upper floors to the ground floor (I stayed on the first floor) was very loud and clear throughout the night whenever someone used the bathroom or took a shower. However, the location, breakfast, and comfort were okay for me overall.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Queen Room
Checked in Nov 2024
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on Dec 10, 2024
Love everything. Great location, great amenities.
Even have a washing machine(detergent provided) and dryer for your laundry needs.
Very clean and nice room which is cleaned everyday and amenities replenished.
Will definitely stay here again!!
Response from Property: Dear distinguished guest: Hello! A word of affirmation and a slight smile are great affirmations of Hanting's work. Hanting will definitely do better!
Ng
Family Room
Checked in Oct 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Dec 5, 2024
Good location.Near to Metro station and within walking distance to night market and west lake.bus stop just Infront of the hotel. Free laundry service provided too.
Response from Property: Hello dear! Thank you very much for choosing our hotel and for your affirmation of us. We are very happy that we can make you stay comfortable and at ease! The hotel's superior geographical location, clean accommodation environment, and complete supporting facilities are all designed to make you feel the warmth of home and enjoy a quality life. We work 100% for your satisfaction. We look forward to your next visit and wish you a happy life!
Calvena Avenda
Family Room
Checked in Sep 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Oct 27, 2024
It was a very pleasant stay at this hotel! Will definitely come back here again as it was really near to the MRT station and other hotspots (plus it was super affordable) 🥰 Will always fufill all the enquiries that we asked! I don’t have much pictures but they have bidet which is very convenient 👍🏻 Thank youuuu, love Hangzhou ✨
Response from Property: Hello dear! Thank you very much for choosing our hotel and for your affirmation of us. We are very happy that we can make you stay comfortable and at ease! The hotel's superior geographical location, clean accommodation environment, and complete supporting facilities are all designed to make you feel the warmth of home and enjoy a quality life. We work 100% for your satisfaction. We look forward to your next visit and wish you a happy life!
Chernnie
Superior Queen Room
Checked in Sep 2024
Other
3 Reviews
3.7/5
Posted on Oct 29, 2024
Comfy bed and good location to metro and shopping mall access! Would recommend to my friends or family next time when traveling to Hangzhou!
Response from Property: Hello dear! Thank you very much for choosing our hotel and for your affirmation of us. We are very happy that we can make you stay comfortable and at ease! The hotel's superior geographical location, clean accommodation environment, and complete supporting facilities are all designed to make you feel the warmth of home and enjoy a quality life. We work 100% for your satisfaction. We look forward to your next visit and wish you a happy life!
Guest User
Superior Queen Room
Checked in Sep 2024
Travel with friends
2 Reviews
4.7/5
Amazing
Posted on Oct 14, 2024
The location is close with Fengqi sta. with Exit A.
The staff isn’e fluent in English but it’s so fine that their service are great and helpful😄.
In the room had little smoking smell from the pipe in the bathroom but it was gone once opening the
exhaust fan.
เป็นโรงแรมที่อยากแนะนำที่หางโจว ใกล้กับสถานี Fengqi ทางออก A มากๆค่ะ ห้องน้ำเป็นชักโครกแบบญี่ปุ่น ความสะอาดไม่ถึงกับเนี๊ยบแต่เทียบราคาแล้วดีงามพระรามแปดมาก พื้นที่ห้องไม่กว้างแต่พอกางกระเป๋าเดินทาง 2 ใบได้
มีกลิ่นบุหรี่มาตามท่อในห้องน้ำ แต่พอให้เปิดพัดลมดูดอากาศในห้องน้ำ กลิ่นก็หายไปค่ะ
6/7
Response from Property: Hello dear! Thank you very much for choosing our hotel and for your affirmation of us. We are very happy that we can make you stay comfortable and at ease! The hotel's superior geographical location, clean accommodation environment, and complete supporting facilities are all designed to make you feel the warmth of home and enjoy a quality life. We work 100% for your satisfaction. We look forward to your next visit and wish you a happy life!
Jacelyn
Queen Room
Checked in Nov 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Dec 17, 2024
Stay for 2nights. Strategic location, just 1min walk from the FengQi Metro station exit C2. And opposite also wuling night market. For breakfast, 2days also same dishes. Hope this can improve abit
Response from Property: Give someone a rose, and your hand will be fragrant. If you are satisfied, it will be a sunny day. Nothing is more powerful than your satisfaction! We are willing to give 200% of our efforts just for your 100% satisfaction. Thank you for your support.
Euniceliketravelling
Queen Room
Checked in Nov 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Dec 19, 2024
This is the best hotel I stayed ever, I was impressed by the heated toilet seat which I only experience it in Japan. Good location and cleaniness. Wanted to continue staying after 2 nights but was told all rooms were sold out. We will definitely choose this hotel if we visit Hangzhou again
Response from Property: 親親您好!非常感謝您選擇我們酒店以及對我們的肯定,很開心我們能讓您住得舒適與安心!酒店優越的地理位置,乾淨的住宿環境,完善的配套設施,都是為了讓您在外感受家的温馨,享受品質生活。我們百分百的努力,衹為您的滿意,期待您的下次光臨,祝您生活愉快!
Waina
Superior Queen Room
Checked in Nov 2024
Travel with friends
1 Reviews
4.2/5
Very Good
Posted on Dec 30, 2024
Friendly and helpful staff. Walking distance to the famous west lake and shopping malls.
Response from Property: Hello dear! Thank you very much for choosing our hotel and for your affirmation of us. We are very happy that we can make you stay comfortable and at ease! The hotel's superior geographical location, clean accommodation environment, and complete supporting facilities are all designed to make you feel the warmth of home and enjoy a quality life. We work 100% for your satisfaction. We look forward to your next visit and wish you a happy life!
Derick Liang
Queen Room
Checked in May 2024
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on Jun 19, 2024
I love this hotel. It is very near to metro station. Room is clean and comfortable
Response from Property: Dear guests, thank you for your affirmation of us. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
CN_Nana
Queen Room
Checked in Apr 2024
Couples
9 Reviews
4.7/5
Amazing
Posted on May 20, 2024
The staff was very polite and helpful. They offered us drinks when we waited for the didi. The room is small but in a excellant location. The Xihu Lake and Wulin Night market are just around the corner.
Response from Property: Hello dear! Thank you very much for choosing our hotel and for your affirmation of us. We are very happy that we can make you stay comfortable and at ease! The hotel's superior geographical location, clean accommodation environment, and complete supporting facilities are all designed to make you feel the warmth of home and enjoy a quality life. We work 100% for your satisfaction. We look forward to your next visit and wish you a happy life!
Anonymous User
Family Room
Checked in Oct 2024
Other
4 Reviews
5.0/5
Outstanding
Posted on Nov 21, 2024
Near fengqi metro station, exit c2 has only escalator up, exit a has escalator up and down.Convenient travel to tourist attractions.I stayed here for 3 nighs,room for 3 peple but 2 set of towels had to ask for extra set everyday.
Response from Property: Dear guests: Thank you for staying in the hotel and sharing, I am very glad that every link of the hotel has been your recognition, through your detailed description, you can feel the happiness brought to you by this journey, which is what our service has been pursuing, which will become our continued efforts and continuous improvement of the driving force, looking forward to serving you next time!
Amanda LeeXX
Superior Queen Room
Checked in Oct 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Nov 10, 2024
Clean small hotel. Toilet seat is equipped with auto bidet. Good location just 2 mins away from 凤起路 station. Good receptionist.
Response from Property: 親親您好!非常感謝您選擇我們酒店以及對我們的肯定,很開心我們能讓您住得舒適與安心!酒店優越的地理位置,乾淨的住宿環境,完善的配套設施,都是為了讓您在外感受家的温馨,享受品質生活。我們百分百的努力,衹為您的滿意,期待您的下次光臨,祝您生活愉快!
Aifong voon
Family Room
Checked in Sep 2024
Family
1 Reviews
3.7/5
Posted on Jan 15, 2025
Front desk lady very helpful and friendly. Breakfast choices not so much just basic. Location very nice but hotel signboard not so obvious. Overall is very recommended for budget
Response from Property: 親親您好!非常感謝您選擇我們酒店以及對我們的肯定,很開心我們能讓您住得舒適與安心!酒店優越的地理位置,乾淨的住宿環境,完善的配套設施,都是為了讓您在外感受家的温馨,享受品質生活。我們百分百的努力,衹為您的滿意,期待您的下次光臨,祝您生活愉快!
littlegirl95
Family Room
Checked in Sep 2024
Travel with friends
5 Reviews
4.0/5
Very Good
Posted on Oct 26, 2024
The room is small for 3 pax, especially girls (girls usually have more luggages)
But overall the price and the location is good.
Highly recommended for couple/2 pax stay.
Response from Property: 感謝您對我們酒店的認可和好評,我們非常高興您在入住期間感受到了我們的熱情服務,我們慧繼續你離提升細節,為您提供更好的體驗,期待您的再次光臨。