Xinyi Hotel

Xinyi Hotel Reviews

Xinyi Hotel

No.717 Puyan Road, Puyan Street, Binjiang District, Hangzhou, Zhejiang, 310053, ChinaView Hotel Details
Xinyi Hotel
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1 night

Xinyi Hotel Guest Reviews

4.4/5
530 Reviews
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(530)
Positive reviews(507)
Reviews with photos/video(54)
Classy environment(38)
Easy to get around(33)
Friendly front desk staff(21)
Large rooms(9)
Close to metro(8)
Stayed multiple times(6)
Strange smell in room(6)
Perfect for business trips(4)
Negative reviews(23)
Guest User
Garden Room
Checked in Jun 2024
Family
1 Reviews
3.5/5
Posted on Jul 23, 2024
The location was amazing, bedsheets were clean but not changed in two weeks while we stayed. The balcony plants were dead and the balcony had cigarette butt's left on it from previous guests. The room was not hoovered and thick dust on vents. Beds were comfortable and bathroom good clean condition. Absolutely fabulous location.
Response from Property: Dear valued guest, first of all, thank you very much for choosing to stay at Xinyi Hotel! Secondly, we sincerely apologize to you. Because we did not do our job well, you had a very bad stay experience at our hotel! Thank you very much for your valuable feedback on our hotel. We will adopt and take proactive measures to improve it. Finally, thank you again and apologize. We sincerely hope that you can stay at Xinyi Hotel again!
Violet_Sweet
Superior Business Queen Room
Checked in Mar 2024
Travel with friends
11 Reviews
4.5/5
Great
Posted on Apr 19, 2024
Great view and nice table with tea set. Room is clean. But there was no soap provided. But the shampoo, conditioner and body wash were great.
Response from Property: Dear valued guest, thank you very much for staying at the Xinyi Hotel. We are deeply honored with your satisfaction! We will continue to work hard and serve every valued customer who supports Xinyi with care! We sincerely invite you to stay at Xinyi again!
Guest User
Business Double Room
Checked in Mar 2024
Solo travelers
9 Reviews
1.7/5
Posted on Apr 12, 2024
Hmm okay hotel but I don’t think it’s more of a motel than a hotel if you know what I mean
Response from Property: Dear VIP, thank you very much for staying at our hotel! First of all, I sincerely apologize to you for having a bad experience at our hotel! We have also been working hard to do our service well! I also hope you can stay again, I believe it will bring you a different check-in experience! Apologies again and wish you a happy life!
dave@98
Cheaper Room
Checked in Oct 2023
Couples
4 Reviews
5.0/5
Outstanding
Posted on Feb 5, 2024
Good hotel , the balcony is good and with a good view , would visit again
Response from Property: Dear guests, hello! Thank you very much for choosing our Hangzhou Xinyi Resort Hotel and sharing your stay experience here. Xinyi Hotel has been working hard to serve every customer and will continue to provide you and your guests with better and more satisfactory services. I sincerely wish you all the best and a happy life!
Massimiliano
Cheaper Room
Checked in Mar 2024
Business travelers
82 Reviews
5.0/5
Outstanding
Posted on Apr 6, 2024
all good, nice room and located not far from metro station. Is just off the main road, so is also quiet
Response from Property: Dear guests, hello! Thank you very much for choosing our Hangzhou Xinyi Resort Hotel and sharing your stay experience here. Xinyi Hotel has been working hard to serve every customer and will continue to provide you and your guests with better and more satisfactory services. I sincerely wish you all the best and a happy life!
Guest User
Superior Business Queen Room
Checked in Aug 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Oct 4, 2024
Very pleasant stay throughout this trip!
Response from Property: 非常感謝您對新逸酒店的積極評價!我們致力於為每一位客人提供温馨舒適的住宿環境。您的認可讓我們倍感榮幸,期待再次為您提供優質的服務,祝您一切順利,再見!
Guest User
Business Double Room
Checked in Apr 2024
Travel with friends
9 Reviews
5.0/5
Outstanding
Posted on May 10, 2024
It was a great time to stay there. Their service was 10/10
Response from Property: Dear valued guest, thank you very much for staying at the Xinyi Hotel. We are deeply honored with your satisfaction! We will continue to work hard and serve every valued customer who supports Xinyi with care! We sincerely invite you to stay at Xinyi again!
Gwexy
Cheaper Room
Checked in Jan 2024
Solo travelers
7 Reviews
4.2/5
Very Good
Posted on Feb 10, 2024
Convenient, cozy, considerably clean. Smart toilets, hot shower
Response from Property: Dear guests, hello! Thank you very much for choosing our Hangzhou Xinyi Resort Hotel and sharing your stay experience here. Xinyi Hotel has been working hard to serve every customer and will continue to provide you and your guests with better and more satisfactory services. I sincerely wish you all the best and a happy life!
Varron Laviña
Cheaper Room
Checked in Mar 2024
Solo travelers
13 Reviews
5.0/5
Outstanding
Posted on May 27, 2024
Neat and clean.
Response from Property: Dear valued guest, thank you very much for staying at Xinyi Hotel. We are honored to receive your satisfaction and will continue to work hard to serve every valued guest with dedication! Welcome to stay again!
Guest User
Business Standard Room
Checked in Nov 2022
Family
4 Reviews
5.0/5
Outstanding
Posted on Jan 25, 2023
Haohao
Response from Property: 尊敬的賓客,您好!非常感謝您選擇我們杭州新逸度假酒店,並在此分享您的入住體驗,新逸酒店一直在努力服務好每一位顧客,並會再接再厲為您及廣大賓客提供更加優質滿意的服務。衷心祝願您一切順利,生活幸福美滿!
Guest User
Business Double Room
Checked in Jun 2024
Couples
5 Reviews
5.0/5
Outstanding
Posted on Aug 18, 2024
The room is clean and tidy, very suitable for couples, the sound insulation is good, and the smart toilet is great
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying in our hotel! We are honored for your satisfaction! This will also inspire us to continue to work hard to provide good service and make every distinguished guest feel comfortable. Thank you again for your evaluation and sincerely invite you to stay again!
Guest User
Cheaper Room
Checked in Apr 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Jun 3, 2024
The room is very good, quiet, sanitary, clean and tidy. I also like the bay window style. It does not have the mediocre and fast-paced feeling of common economy chain hotels. Walking in the corridor feels much warmer. The room size is just right. If it is smaller, it will feel crowded, and if it is larger, it will feel wasteful. The window is large and the view outside is also very good.
Original TextTranslated by Google
Response from Property: The summer wind brings the heat, but your satisfaction brings us a lot of coolness, which is something that ice cream cannot achieve. I hope you can find your true ideal in this flashy city!
Guest User
Cheaper Room
Checked in Apr 2024
Solo travelers
1 Reviews
1.5/5
Posted on May 24, 2024
As a regular customer of Xinyi Hotel, the hygiene is getting worse and worse, not to mention the service. The mosquitoes in the room can eat people. I asked to change rooms, but the waiter said they couldn't change and said they had electric mosquito coils. Swatted mosquitoes all night. At around 12:00, they knocked on my door and said they had a problem with the glass. They wanted to enter through my door. They had to understand that I was resting and couldn't wait until I checked out. The front desk lady called at 1:40. Let me check out when I don't arrive. Improve it.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing our Hangzhou Xinyi Resort Hotel, thank you for your suggestion. Xinyi Hotel has been working hard to serve every customer, and sincerely wish you all the best and a happy life!
Guest User
Superior Business Queen Room
Checked in Apr 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on May 7, 2024
The room is clean and tidy, the facilities are complete and the service is in place.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,非常感謝您入住我們酒店。我們致力於做好我們的服務,以求讓每一位貴賓都能得到很好的入住體驗。再次感謝您對我們的評價。誠摯邀請您能再次下榻!
Anonymous User
Cheaper Room
Checked in Jul 2024
Business travelers
26 Reviews
3.5/5
Posted on Aug 2, 2024
The attitude of the two handsome guys at the front desk was not very good. The soundproofing was really bad. I heard the kids shouting at 11 o'clock. Many children were running in the corridor. I was almost autistic. I was very tired after a day and couldn't sleep well after returning home.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,非常感謝您入住我們酒店!很抱歉給您的入住帶來了不好的體驗。可能是因為前台比較忙,導致沒有給您提供服務,在此向您真誠致歉!對於隔音問題,我們已經採購了耳塞,到時候我們會送給有需要的住客,相信能解決這樣的問題。最後,再次向您致歉,祝您生活愉快!