Atour Hotel (Hangzhou West Lake Pinghu Road)

The worst Atour. I have only started choosing Atour in the past six months. I feel that the price is cheap and clean, and the service is very considerate. However, the experience of this hotel in Hangzhou is too bad. I booked it because the location is good online. When I arrived, there was only one room left. The room was very cold when I opened it. It was very strange. The temperature in Hangzhou is already 16-22 degrees. As a result, I slept very hard at night. It was the first time I encountered this situation when staying in a hotel outside. I didn’t dare to sleep all night. I reported the problem in the room to the front desk. The front desk was perfunctory and said that they were very tired and couldn’t move. It was speechless. The noise from the renovation outside was very loud in the morning. The noise was serious and the room could not accommodate people! Don’t choose this hotel. This is the first time I give a bad review! I have always liked Atour! This room is *****

The hotel has a comfortable environment and a good location. It is very close to Hangzhou East Railway Station and West Lake attractions. It is especially suitable for business travelers. The service attitude of the staff is excellent, especially the receptionist named Yi Qing at the front desk who helped me solve several questions without being too troublesome. Thanks to Atour Hotel's corporate culture and management philosophy, this hotel is worth recommending!

The front desk of the hotel is very friendly and considerate, and the service is excellent. The room is very clean and the cleaning lady is very enthusiastic (Library Book Thief Doha) I have stayed at Atour here with good service. I recommend this hotel. Thank you to the front desk for your enthusiasm💕

When I visited West Lake for the first time, I chose to stay at the Hubin Yintai Atour Hotel. Huiqi helped us handle the C/I check-in. It was also because Huiqi made my friends and I feel full of enthusiasm and warmth, because her service is really It's great. We don't have a mobile phone number in **************, so we asked Huiqi to help us order takeout and recommend delicious food to us. The key point is that the environment of Atour Hotel is very clean, there is no smell in the toilet, and there is no feeling of moisture. There is also a free laundry room that you can use, which is really great👍👍 Next time I visit West Lake in Hangzhou, I will definitely choose this hotel to stay. Hui Qi at the front desk is really great👍👍