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Verified reviews
Location8.8
Amenities8.5
Service8.8
Cleanliness8.7
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Guest User
Cozy Standard Room
Stay Date Sep 2026
Business traveler
10 Reviews
9.5/10
Amazing
Posted on Oct 7, 2026
The room was very clean and tidy, perfect for business trips or self-driving tours with very convenient parking. There are many restaurants and supermarkets nearby offering a wide variety of choices, and the hotel service was excellent.
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Anonymous User
Mini Single Room
Stay Date Aug 2026
Solo traveler
34 Reviews
10/10
Outstanding
Posted on Oct 4, 2026
The hotel's location is excellent, with direct subway access, and it's within walking distance of the core area of West Lake. Although the room is small, it's clean and hygienic. I've stayed here many times and am very satisfied. Highly recommended.
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Kundy.li
Mini Single Room
Stay Date Aug 2026
Family
2 Reviews
10/10
Outstanding
Posted on Sep 7, 2026
I chose this hotel for a family trip, and it exceeded my expectations overall. The room was clean and tidy, well-equipped, and had good soundproofing, so we had a great rest. The front desk staff were patient and helpful, and it was convenient to find places to eat and shop nearby. It's excellent value for money, a comfortable trip, and definitely deserves a five-star recommendation.
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Response from Property: 尊敬的住客:您好!非常感謝您選擇文協賓館,我們的酒店位於西湖的北線(黃龍體育中心地鐵站D出口二百米)邊上浙江大學玉泉校區北門,近靈隱寺,西湖蘇堤,植物園和西溪濕地,靈隱寺路口專線直達。另外本店所有房型均是外窗(沿街二至三層隔音玻璃),沒有暗房,樓下有中餐館和網紅韓國料理店。出差需刷公務卡的客人我們提供微信付款寶返現房費網上付就行,滿額開票不算折扣,連住客人請提前確定住幾天,如果不確定,請先少訂幾天然後致電前台留房。【停車指南】:所有單床房型不含車位,停車需自費黃龍體育中心B出口西湖體育館停車場5塊一小時封頂30一天 大巴60一天車位多隨便停步行至酒店衹要300米 雙床房型可以免費停 如店裡車位不夠可停西湖體育館停車場 按天報銷費用超出自費
Guest User
Mini Single Room
Stay Date Aug 2026
Traveling with friends
4 Reviews
10/10
Outstanding
Posted on Sep 7, 2026
The hotel was clean and tidy, the bathroom design was thoughtful, and check-in and check-out were efficient. It was a great experience.
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Response from Property: 尊敬的住客:您好!非常感謝您選擇文協賓館,我們的酒店位於西湖的北線(黃龍體育中心地鐵站D出口二百米)邊上浙江大學玉泉校區北門,近靈隱寺,西湖蘇堤,植物園和西溪濕地,靈隱寺路口專線直達。另外本店所有房型均是外窗(沿街二至三層隔音玻璃),沒有暗房,樓下有中餐館和網紅韓國料理店。出差需刷公務卡的客人我們提供微信付款寶返現房費網上付就行,滿額開票不算折扣,連住客人請提前確定住幾天,如果不確定,請先少訂幾天然後致電前台留房。【停車指南】:所有單床房型不含車位,停車需自費黃龍體育中心B出口西湖體育館停車場5塊一小時封頂30一天 大巴60一天車位多隨便停步行至酒店衹要300米 雙床房型可以免費停 如店裡車位不夠可停西湖體育館停車場 按天報銷費用超出自費
Guest User
Cozy Standard Room
Stay Date Aug 2026
Traveling with friends
6 Reviews
2.0/10
Posted on Sep 6, 2026
This is by far the worst hotel I've ever booked, no question. The decor is old and basic, and it's certainly not clean. When I checked in, there was a strange smell in the bathroom. Upon closer inspection, the floor drain was an open black hole, without a cover. The air conditioner compressor rattled loudly when it was running, but I just put up with it. After a tiring day out, I was looking forward to a relaxing lie-in the next morning, but around 8 AM, I was woken up by the sound of an electric drill. I was fed up and decided to call the front desk, but there was no phone in the room! I had to call the hotel number listed on Trip.com from my mobile to reach customer service. After understanding the situation, customer service informed me that it was the restaurant downstairs undergoing renovations and there was nothing they could do. When I asked why there was no phone in the room, and if there wasn't one, why was there a sticker on the nightstand instructing me to call the landline? They replied that it was the owner's decision and the front desk couldn't do anything about it either. Oh, and they don't provide bottled water. If you want some, you have to go to the front desk, and you can only get a maximum of two bottles per day.
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Response from Property: 不好意思我們十多年前就已經不用電話機了,牆上有前台二維碼可以聯繫,樓下飯店打鑽按管子也沒通知我們,衹能説非常抱歉實在不好意思。再加一句對於要求高的朋友千萬不要選我們這裏了,你好我好大家都好,我們衹是一家低價走量的酒店不是什麼高端,裝修也有六七年了,旁邊新點的酒店還是很多的儘量加幾個錢去他們那吧
Guest User
Cozy Double Room
Stay Date Jul 2026
Other
11 Reviews
5.0/10
Posted on Sep 6, 2026
Considering the price, the environment was pretty much as expected.
1. The hotel doesn't provide complimentary water, and there's no elevator. There aren't many rooms, but the third floor has a balcony where you can dry clothes.
2. It's close to the road, but surprisingly not noisy.
3. The room had a faint musty smell, and there was some dust in the toilet corners that wasn't cleaned properly. The shower stall was quite small, making it inconvenient to shower.
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Response from Property: 尊敬的住客:您好!非常感謝您選擇文協賓館,我們的酒店位於西湖的北線(黃龍體育中心地鐵站D出口二百米)邊上浙江大學玉泉校區北門,近靈隱寺,西湖蘇堤,植物園和西溪濕地,靈隱寺路口專線直達。另外本店所有房型均是外窗(沿街二至三層隔音玻璃),沒有暗房,樓下有中餐館和網紅韓國料理店。出差需刷公務卡的客人我們提供微信付款寶返現房費網上付就行,滿額開票不算折扣,連住客人請提前確定住幾天,如果不確定,請先少訂幾天然後致電前台留房。【停車指南】:所有單床房型不含車位,停車需自費黃龍體育中心B出口西湖體育館停車場5塊一小時封頂30一天 大巴60一天車位多隨便停步行至酒店衹要300米 雙床房型可以免費停 如店裡車位不夠可停西湖體育館停車場 按天報銷費用超出自費
Guest User
Budget Double Room
Stay Date Jul 2026
Family
6 Reviews
8.0/10
Very good
Posted on Aug 29, 2026
It's very close to the subway station and Zhejiang University. Shopping and dining options nearby are also very convenient. There's parking available right in front. The rooftop terrace is great for drying clothes. Overall, it offers good value for money.
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Response from Property: 尊敬的住客:您好!非常感謝您選擇文協賓館,我們的酒店位於西湖的北線(黃龍體育中心地鐵站D出口二百米)邊上浙江大學玉泉校區北門,近靈隱寺,西湖蘇堤,植物園和西溪濕地,靈隱寺路口專線直達。另外本店所有房型均是外窗(沿街二至三層隔音玻璃),沒有暗房,樓下有中餐館和網紅韓國料理店。出差需刷公務卡的客人我們提供微信付款寶返現房費網上付就行,滿額開票不算折扣,連住客人請提前確定住幾天,如果不確定,請先少訂幾天然後致電前台留房。【停車指南】:所有單床房型不含車位,停車需自費黃龍體育中心B出口西湖體育館停車場5塊一小時封頂30一天 大巴60一天車位多隨便停步行至酒店衹要300米 雙床房型可以免費停 如店裡車位不夠可停西湖體育館停車場 按天報銷費用超出自費
yanxyan
Superior Double Room
Stay Date Jul 2026
Family
10 Reviews
5.0/10
Posted on Aug 18, 2026
We selected this hotel based on location. That was amazing, with many cafes nearby (one with cats and a dog), but the hotel photos do not correspond to reality at all, the hotel was very old and dirty, there was hair on the wall in the shower, the floors looked like they weren’t swept, and the tabletops were sticky. The AC did not dehumidify the room at all, and there was no noise isolation from the window nor the hallway. The staff was ok but not very helpful. I do not recommend staying here if your cleanliness standards are high.
Response from Property: 不好可以半小時內來前台免費取消的,沒必要住二天,一分價格一分貨在自己預算內挑最好的,想既便宜又好的現實社會不存在,高級雙床房和家庭房除了背景牆其他所有東西都是一樣的,我也不可能63個房間全部一種背景,要是我説的有假可以來前台對峙或拍全房間圖片髮網上
Anonymous User
Mini Single Room
Stay Date Jul 2026
Other
85 Reviews
10/10
Outstanding
Posted on Aug 13, 2026
Very close to West Lake, with convenient and fast transportation nearby. The subway is only 200 meters away. It's quite affordable and offers good value for money. Every time I come to Hangzhou, I stay here for a few days, mainly because of the convenience.
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Response from Property: Dear Guest: Hello! Thank you for choosing Wenxie Hotel. Our hotel is located on the north side of West Lake (200 meters from Exit D of Huanglong Sports Center Metro Station), next to the North Gate of Zhejiang University Yuquan Campus, close to Lingyin Temple, West Lake Su Causeway, Botanical Garden, and Xixi Wetland. A direct bus line runs from the Lingyin Temple intersection. All our rooms have exterior windows (two to three layers of soundproof glass facing the street), and there are no dark rooms. There are Chinese restaurants and popular Korean restaurants downstairs. For business travelers who need to use their official credit cards, we offer WeChat Pay with cashback payment; you can pay the room fee online. Invoices issued for amounts exceeding a certain threshold do not qualify for discounts. For consecutive guests, please confirm your stay duration in advance. If unsure, please book a shorter number of days and call the front desk to reserve the room. [Parking Guide]: Parking is not included in any single room type. Parking is at your own expense. The parking lot at Huanglong Sports Center Exit B and West Lake Sports Center costs 5 RMB per hour (capped at 30 RMB per day). Bus parking costs 60 RMB per day. There are plenty of parking spaces available; the hotel is only 300 meters away. Twin room type rooms can park for free. If the hotel's parking is insufficient, you can park at the West Lake Sports Center parking lot. Daily reimbursement will be provided; any excess will be at your own expense.
Guest User
Cozy Standard Room
Stay Date Jun 2026
Family
1 Reviews
10/10
Outstanding
Posted on Jul 29, 2026
The hotel has two buildings. I was assigned a room on the 4th floor of Building A. The 4th floor has a large terrace where you can dry clothes. I booked a twin room with two 1.2-meter beds. The window faced the road, but the double-glazed windows kept it completely quiet. Across the road, there's a wall belonging to Zhejiang University. The room was clean and tidy, well-equipped, with no strange odors or mosquitoes. The air conditioning worked well and was quiet. I stayed for 3 nights and slept very well, though the mattress was a bit too soft. The quilt and pillows were thick and comfortable.
Transportation is super convenient. It's less than a 5-minute walk from the D exit of Huanglong Sports Center metro station. Getting anywhere is very easy. Hangzhou is a beautiful city, but it's just too hot. I really don't recommend visiting with children during the summer vacation.
Show OriginalGoogle Translated
Response from Property: 尊敬的住客:您好!非常感謝您選擇文協賓館,我們的酒店位於西湖的北線(黃龍體育中心地鐵站D出口二百米)邊上浙江大學玉泉校區北門,近靈隱寺,西湖蘇堤,植物園和西溪濕地,靈隱寺路口專線直達。另外本店所有房型均是外窗(沿街二至三層隔音玻璃),沒有暗房,樓下有中餐館和網紅韓國料理店。出差需刷公務卡的客人我們提供微信付款寶返現房費網上付就行,滿額開票不算折扣,連住客人請提前確定住幾天,如果不確定,請先少訂幾天然後致電前台留房。【停車指南】:所有單床房型不含車位,停車需自費黃龍體育中心B出口西湖體育館停車場5塊一小時封頂30一天 大巴60一天車位多隨便停步行至酒店衹要300米 雙床房型可以免費停 如店裡車位不夠可停西湖體育館停車場 按天報銷費用超出自費
Guest User
Superior Double Room
Stay Date May 2026
Traveling with friends
6 Reviews
6.5/10
Posted on Jul 17, 2026
The roof is not quite badly like smoke, even with a smoke free treatment selected. Other than that, the place is all right.
Response from Property: 尊敬的住客:您好!非常感謝您選擇文協賓館,我們的酒店位於西湖的北線(黃龍體育中心地鐵站D出口二百米)邊上浙江大學玉泉校區北門,近靈隱寺,西湖蘇堤,植物園和西溪濕地,靈隱寺路口專線直達。另外本店所有房型均是外窗(沿街二至三層隔音玻璃),沒有暗房,樓下有中餐館和網紅韓國料理店。出差需刷公務卡的客人我們提供微信付款寶返現房費網上付就行,滿額開票不算折扣,連住客人請提前確定住幾天,如果不確定,請先少訂幾天然後致電前台留房。【停車指南】:所有單床房型不含車位,停車需自費黃龍體育中心B出口西湖體育館停車場5塊一小時封頂30一天 大巴60一天車位多隨便停步行至酒店衹要300米 雙床房型可以免費停 如店裡車位不夠可停西湖體育館停車場 按天報銷費用超出自費
Guest User
Cozy Standard Room
Stay Date Apr 2026
Solo traveler
2 Reviews
10/10
Outstanding
Posted on May 29, 2026
The hotel is affordable and has great service at all. The staff is also very cooperative. I fully recommend this hotel for future stays.
Response from Property: 尊敬的住客:您好!非常感謝您選擇文協賓館,我們的酒店位於西湖的北線(黃龍體育中心地鐵站D出口二百米)邊上浙江大學玉泉校區北門,近靈隱寺,西湖蘇堤,植物園和西溪濕地,靈隱寺路口專線直達。另外本店所有房型均是外窗(沿街二至三層隔音玻璃),沒有暗房,樓下有中餐館和網紅韓國料理店。出差需刷公務卡的客人我們提供微信付款寶返現房費網上付就行,滿額開票不算折扣,連住客人請提前確定住幾天,如果不確定,請先少訂幾天然後致電前台留房。【停車指南】:所有單床房型不含車位,停車需自費黃龍體育中心B出口西湖體育館停車場5塊一小時封頂30一天 大巴60一天車位多隨便停步行至酒店衹要300米 雙床房型可以免費停 如店裡車位不夠可停西湖體育館停車場 按天報銷費用超出自費
Destiny Tan
Budget Double Room
Stay Date Apr 2026
Couple
6 Reviews
6.0/10
Posted on May 23, 2026
The room is not clean. After staying at the hotel, I was bitten by bed bugs. The laundry area is also unhygienic. There is no clothes dryer. After washing, you need to hang the clothes in the room or outside to let it dry. There is no elevator. We need to carry the luggage upstairs.
Response from Property: Room 302 has new guests checking in every day, and no one else has reported having bugs. You might encounter bugs if you go hiking or to a botanical garden.
Guest User
Mini Single Room
Stay Date Apr 2026
Solo traveler
1 Reviews
10/10
Outstanding
Posted on May 9, 2026
I booked this hotel last minute when I came to Hangzhou to visit West Lake and Lingyin Temple. The mini single room exceeded my expectations – it was quiet and clean, and the bedding was comfortable. It's not far from the attractions, and for a solo traveler, it was a great experience. Highly recommend!
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Guest User
Discount Single Room
Stay Date Mar 2026
Couple
1 Reviews
10/10
Outstanding
Posted on Apr 23, 2026
Great location for exploring, clean rooms, and excellent service from the front desk. Good value for money. I'll definitely stay here again next time I'm in Hangzhou.