Guest User
January 12, 2026
This is the worst hotel I've ever stayed in. I've stayed in so many hotels and never encountered such terrible service. When issues arose, they ignored my WeChat messages. There was no hot water in the morning, and they didn't inform guests beforehand. When I asked about it, they nonchalantly said, 'Oh, we'll fix it this afternoon.' Is this even the standard for a HUAZHU hotel???
Problems started even before check-in. Due to a change in plans, I canceled the first night of my three-day reservation. After confirmation from both the platform and the hotel, they were supposed to refund the difference. However, on the night I had canceled, the hotel called asking when I would check in. After explaining the situation, they directed me to communicate via WeChat, and then completely stopped responding. Ultimately, it was the platform's customer service that resolved it. Without the platform's intervention, the hotel clearly had no intention of solving the problem.
On the second morning after checking in, there was no hot water, and no prior notification or warning was given. When I asked the front desk, the young man was completely indifferent and just said, 'We'll fix it this afternoon,' without any apology. On the last day, the same person was at check-out and again, just indifferently said, 'Just give me the room card.'
The hotel facilities were also quite ridiculous. Food deliveries couldn't come up, so in the dead of winter, I had to go down in the elevator myself to pick them up. The big TV didn't even have screen mirroring, let alone on-demand options; you could only watch paid old movies and TV channels. For a hotel operating under the HUAZHU brand, its facilities are worse than a small guesthouse.
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