Guest User
August 16, 2023
It is rare to evaluate once in several years. I have to write some comments when staying in Tianyu Guantang this time. The hotel is located on the top of the mountain. I thought it would be boring to stay in the mountain for three days. The result was unexpected. On the last day, the child asked to come again Stay for a few days 😂 Eat, drink and have fun in the hotel, it will not be boring at all. The hotel is very big. The parent-child villa we stayed in has a single courtyard, a front yard and a backyard. There are small frogs in the yard, and we also saw geckos, squirrels and other small animals. The ecological environment is very good. The villa around the lake is also amazing, with a large lakeside courtyard, it will be quite comfortable for a few friends to have a barbecue. The building is a hotel complex with black tiles and white walls, very Jiangnan style. The hotel has battery cars to take guests to the room, lobby, restaurant, amu*****t park and other areas at any time. The waiting time during the peak period will not exceed 10 minutes. You can enjoy the hotel scenery along the way, especially the night view, which is very beautiful! A Chinese restaurant, a Western restaurant, and a noodle restaurant. I didn't go to the noodle shop, so I don't comment. The western restaurant is a restaurant for breakfast buffet. It is quite satisfactory. The boneless chicken feet, money belly, and bean curd are all delicious. The milk is a whole box of Tetra Brik milk. I didn’t pay attention to the brand, but unlike other hotels, the milk is poured in a big bucket, and the quality is guaranteed. Cui Restaurant - the only Chinese restaurant in the hotel. Because the hotel is on the top of the mountain, we didn't drive, and it was inconvenient to go out. Dinner can only be settled at the hotel. We stayed for three consecutive days and ate three meals at Chui Restaurant. It's really "order with your eyes closed, everything is delicious!" Tianyu Xiaochaohuang, Evolution Tofu, Qiantang Sanxian, Loofah Fish Fillet, and Tianyu Secret Shrimp are all very good. Inside the hotel, there is an indoor pool and an outdoor pool. The indoor swimming pool is 1.2-1.4 meters, and the outdoor swimming pool only reaches the water level of the calf. Without a 0.8-1.0 swimming pool, it is not very convenient for children to play in the water. I hope this can be improved. Let's focus on the service, every employee in the hotel will give you the feeling of being at home! The eldest sister at the breakfast noodle stall, when she is not busy, is cooking rice noodles while chatting with me about the experience of staying in the hotel, telling me what to do in the hotel with the children; eating in the Chinese restaurant, since it is a weekend, there are more tourists, so the back kitchen Maybe we forgot one of our dishes, we were almost finished, and it hadn't been served yet. A female manager came over and first expressed her apology, then gave us a free order, and finally gave the children other staple foods. Faced with this problem-solving attitude, I don’t think anyone will be entangled any more 🤣 There was a roof dripping in the corridor, and no one found the water on the ground in time, causing the child to fall when chasing and running. We went to the lobby to report the problem, and the front desk immediately provided iodophor band-aids, saying that if the child had leg pain in the future, we would contact them in time, and presented a gift to express comfort. We walked back to the place where the water accumulated from the lobby. There were already employees cleaning it up, and the work efficiency was quite high. In the next few days, there was no problem in this place again. At that time, Manager Xu of the catering department was dealing with the stagnant water. When he heard the child fall, he first apologized, then offered condolences, and then arranged for a small handicraft project. The children happily painted the little flower umbrella😊 In such a big hotel, there are too many things, big and small, and problems are inevitable. The hotel's attitude and efficiency in solving problems after problems have shown the height of a hotel. In Tianyu Guantang, from the department manager to the guest room cleaning, the attitude of solving the problem is all about admitting mistakes, apologizing, condolences, solving, and appeasing. It is not easy to do one thing! All aspects of the hotel are worthy of super five-star praise. If you have the opportunity to come to Hangzhou in the future, you will definitely stay in Tianyu Guantang again! 👍
Original TextTranslation provided by Google