Courtyard by Marriott Hangzhou Xiaoshan

Facilities: The facilities and equipment are good, the elevator is fast, and it is also convenient to take a taxi. There are supermarkets and restaurants nearby. Hygiene: The hygiene is remarkable. The room aunt cleans very clean every day. I think the room service is the best thing about this stay. The aunt greets me every time I see her. Environment: It is relatively okay, but there happened to be a construction site next to it. The noise was quite obvious during the afternoon break. I asked for a quiet room in advance, but I was arranged a room facing the construction site. I don’t understand it. Service: I am very satisfied with the services of the breakfast restaurant, room, and concierge. I feel at home. However, when checking in at the front desk, the male receptionist just said hello, did not confirm or communicate with me, gave me his ID card and then gave me two room cards. Although it has just been converted to a Marriott hotel, the check-in list should still be followed. I don’t know if it is an intern, but I still hope to improve it! This kind of check-in service attitude makes me feel that no matter how good the hotel is, the first impression of the guests is bad, which cannot be remedied by other hardware facilities!

Niki at the front desk has a great service attitude ~ The room is clean and tidy, very new!

Because I needed to arrange a small ceremony for my partner, I communicated with Huang Ye, the first officer of Courtyard, in advance. He was really very cooperative and had a very good attitude. He also met all the requirements during the stay. Come again next time

The quality of the hotel's front desk and housekeeping staff is beyond praise, and the upgrade + afternoon tea coupons are really sincere. The only drawback is that the gym and swimming pool facilities need to be upgraded. It is located in the basement on the first floor and feels strangely low.

This is a very nice hotel, the rooms are bright and spacious, the beds are comfortable and a good night's sleep. The service is warm and the hotel also provides a rich buffet breakfast, which is convenient for travel. Mr. Ding and Mr. Chen are very enthusiastic and considerate of their customers.