Conrad Hangzhou

Our stay was incredibly comfortable and delightful. Cecilia was very warm and attentive, arranging our room in advance, and the birthday decorations were a lovely touch. Irene was also quick to respond to any requests and was very thoughtful. The environment was clean and tidy, and the service throughout our stay was excellent and heartwarming. Overall, a fantastic experience.

This hotel is always my go-to! It's so conveniently located with plenty of shopping options nearby. The light lunch buffet is an absolute steal for hotel guests – incredible value for money!

The service was incredibly attentive, and the front desk staff were warm and thoughtful, proactively upgrading our room. It was an amazing experience from start to finish, with everyone being consistently kind and polite. Special thanks to Thome from Concierge and Irene at the front desk for their exceptional dedication. A truly great stay.

Every time I visit Hangzhou, I stay at the Conrad. Its location is simply fantastic! Raffles City is right next door, and MixC is just a 5-minute walk away, perfect for some shopping. 🥰 Jared at the front desk and Thome the concierge were both incredibly friendly. Thome even helped me carry my luggage to my taxi, making me feel right at home. I'll definitely be back!

Had a wonderful stay! The room attendant, May, was incredibly kind and helpful. The concierge, Thome, provided excellent service and was a great help with everything. It was a fantastic experience, and I'll definitely be staying here again.

Great location, right above Raffles City and next to MixC. Jared and Anna arranged the room perfectly. I'll definitely come back next time.

We arrived at the hotel a little after 3 PM, and our room wasn't ready yet. The staff kindly directed us to the executive lounge to wait and enjoy some afternoon tea. Initially, we called for water, and it took a while to arrive, but after mentioning it to Cecilia, the issue was quickly resolved. The breakfast selection wasn't extensive; I ordered beef noodles, which were just okay – the noodles weren't very springy. However, the service staff were very enthusiastic. The location is excellent, making it super convenient for shopping nearby.

The room facilities are very new, and the location is excellent, right next to MixC shopping mall. The Chinese restaurant's food is of high quality, and since we were there for a concert, the service was very fast. Most importantly, the food was delicious, highly recommended!

Conrad Hotel is an internationally renowned brand. All facilities and services are excellent. The breakfast offers a great view and a wide variety of options. It's a highly recommended hotel for a stay in Hangzhou.