Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.1
Service9.4
Cleanliness9.3
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Positive reviews(3964)
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Tasty coffee(31)
Negative reviews(112)
Guest User
Guestroom (Double Bed)
Stay Date Mar 2026
Family
1 Reviews
3.0/10
Posted on Apr 18, 2026
Facilities: The decor feels very dated; the cabinets and doors are yellowed, and there are cracks in the walls.
Hygiene: The floors, curtains, and other surfaces have stains.
Environment: The soundproofing is terrible. Because the room was close to the elevator, I heard the mechanical sounds of the elevator going up and down all night. It was truly a breakdown. The experience was extremely poor and definitely not worth over 400. The front desk even said they had upgraded my room; I can't imagine what it was like before the 'upgrade'.
Show OriginalGoogle Translated
Response from Property: Dear Guest, we are very sorry for the unpleasant experience you had. We are deeply remorseful. We have carefully recorded your feedback and will strengthen the improvement and rectification of room facilities. We will also strictly control room quality and conduct thorough facility inspections in the future. If you have any questions during your stay, please contact our staff 24 hours a day. We will also strengthen staff management and etiquette training. We sincerely apologize for any inconvenience caused and thank you for your feedback and reminders.
Isara Itsariyarangsan
Guestroom (Double Bed)
Stay Date Mar 2026
Couple
6 Reviews
10/10
Outstanding
Posted on Apr 17, 2026
The room was great, the staff were very helpful, and it's close to the subway, making it convenient to go to West Lake and in77.
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
Xiaoyunancy
Guestroom (Double Bed)
Stay Date Mar 2026
Business traveler
18 Reviews
9.7/10
Amazing
Posted on Apr 14, 2026
This hotel provided a great stay – it was clean, hygienic, and tidy! Really good, I'll definitely come back if I get the chance!
Show OriginalGoogle Translated
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
Jimmy BP
Guestroom (Double Bed)
Stay Date Mar 2026
Business traveler
1 Reviews
10/10
Outstanding
Posted on Apr 14, 2026
This hotel is really great! The room was clean and tidy, with excellent facilities, and the bed was super comfortable. The staff were very friendly and helpful, and the hotel is very close to the subway station, making it incredibly convenient for getting around. I'll definitely be back next time!
Show OriginalGoogle Translated
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
Guest User
Guestroom (Double Bed)
Stay Date Mar 2026
Business traveler
21 Reviews
9.0/10
Great
Posted on Apr 12, 2026
Great location, very close to West Lake. The front desk staff was incredibly helpful and polite. The room was clean. I'll definitely be back!
Show OriginalGoogle Translated
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
VanessaLoo
Superior Queen Room
Stay Date Mar 2026
Solo traveler
2 Reviews
10/10
Outstanding
Posted on Apr 13, 2026
I really like it here, this place very convenient, u wan go everywhere also very nearby, also very near 西湖!
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
Xiaoying
Handpicked Standard Room (Smart Control + Quality Mattress)
Stay Date Mar 2026
Traveling with friends
101 Reviews
10/10
Outstanding
Posted on Apr 8, 2026
The hotel is very close to the subway station, and you can walk to West Lake Scenic Area. There are also many restaurants nearby.
Show OriginalGoogle Translated
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
Guest User
Guestroom (Double Bed)
Stay Date Mar 2026
Solo traveler
6 Reviews
10/10
Outstanding
Posted on Apr 8, 2026
Facilities: Fully equipped
Cleanliness: Clean and hygienic
Environment: Good
Service: Excellent
Show OriginalGoogle Translated
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
Nicole Chua Saw Fen
Business Standard Room - With View
Stay Date Feb 2026
Family
6 Reviews
9.0/10
Great
Posted on Apr 1, 2026
The hotel's location is excellent, right near Fengqi Road subway station's C2 exit, and close to many attractions. The room is spacious with good soundproofing, and the bed is comfortable. The front desk staff are friendly, and the breakfast options are sufficient.
Show OriginalGoogle Translated
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
TakoWoW
Guestroom (Double Bed)
Stay Date Feb 2026
Family
12 Reviews
10/10
Outstanding
Posted on Apr 11, 2026
Hotel lobby is at 3rd floor. This hotel is located near subway, near Department store, night market, restaurant. staffs are nice. Room is clean.
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
ernestkee
Guestroom (Double Bed)
Stay Date Feb 2026
Business traveler
26 Reviews
8.5/10
Very good
Posted on Mar 30, 2026
Clean and comfortable room. Good location , walking distance to metro station. Plenty of restaurants nearby. Across the road from Kerry center. Easy access to public transportation to most scenic places eg. Longjing tea plantations
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
Winnies1998
Guestroom (Double Bed)
Stay Date Feb 2026
Couple
18 Reviews
9.5/10
Amazing
Posted on Apr 8, 2026
This hotel delivers a comfortable and hassle-free stay with all the essentials done right. The room was clean, spacious, and thoughtfully arranged, offering a quiet environment that made it easy to rest and recharge.
What truly stood out was the attentiveness of the hotel staff—they were responsive, helpful, and genuinely cared about ensuring our needs were met throughout the stay.
The location is another major advantage, situated right next to a subway station, making it incredibly convenient to get around. With everything so accessible, it’s an excellent choice for travelers looking for comfort and convenience.
The only downside we experienced was with the bathroom drainage, as water tended to leak into the toilet area. While it didn’t heavily impact our overall stay, it’s something the hotel could improve on to enhance the experience further.
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!我們酒店的交通確實很方便,酒店在市中心,門口就是鳳起路C2地鐵口,乘坐公交也可以直達周邊景點。如果您喜歡步行,也可以一邊欣賞城市的景色,到標誌性西湖景區斷橋殘雪也僅需15分鐘噢。 期待您的再次光臨啦!
Zljslzxhli
Superior Queen Room
Stay Date Feb 2026
Family
38 Reviews
8.0/10
Very good
Posted on Mar 22, 2026
I booked the hourly room for four hours, and it was the cheapest option around, plus it's really close to the subway station. We took the subway directly to the airport, which made managing our time easy and stress-free. Kerry Centre is right across the street, and a bit further down are D11 and Wulin Night Market. Keep walking, and you'll reach the West Lake scenic area. It's in the bustling area near Longxiangqiao subway station. We ate at Feile and had their West Lake fish in vinegar sauce and stir-fried pork liver with vegetables, which were both absolutely delicious.
Show OriginalGoogle Translated
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
Ruomu2023
Guestroom (Double Bed)
Stay Date Feb 2026
Solo traveler
12 Reviews
7.7/10
Good
Posted on Mar 21, 2026
The hotel's location is fantastic, very close to the subway station, making it super convenient for getting around. You can easily walk to West Lake, Wulin Night Market, and there are plenty of dining options nearby.
Show OriginalGoogle Translated
Response from Property: Thank you for your visit and positive review! Making our guests feel comfortable is our goal! Our hotel is indeed very conveniently located, in the city center, right next to the Fengqi Road C2 subway station. Buses also provide direct access to nearby attractions. If you prefer walking, you can enjoy the city views while exploring; the iconic Broken Bridge at West Lake is only a 15-minute walk away. We look forward to your next visit!
Guest User
Handpicked Standard Room (Smart Control + Quality Mattress)
Stay Date Feb 2026
Traveling with friends
5 Reviews
7.5/10
Posted on Apr 18, 2026
Good location and service services but there is no door on restroom if you not couples . There is no privacy here. U take a **** and other people in the room can smell it.
Response from Property: 感謝小主的到來和好評,讓客人住的舒心,是我們努力的目標。!您在住期間有什麼問題隨時可以聯繫我們