Orange Hotel (Hangzhou West Lake, Hupao Road) Reviews

Room service is not good air conditioner is bad at room 210

Beautiful

Great view and service!

500？ Really??? Really ？？？？

The second time I stayed here, the first time was okay, but the second time was really average. Maybe the land in Hangzhou is very expensive, the room was very cramped, and parking was inconvenient. We arrived in the early morning and was very sleepy. Then we were asked to park somewhere, and then in the morning Move somewhere at seven o'clock. Choose carefully when driving. Stopping here will kill you. They are all near West Lake, so you can choose other hotels to check out. It's about the same distance, so it's very convenient to take a taxi or rent an electric car.

The room was nice! The front desk service attitude is good! Transportation is convenient.

The room is clean, tidy and comfortable. The waiters are very polite and provide good service, especially the store manager, 👍👍👍. Grandma's house is right next to it, and there is also a Starbucks, so the transportation is very convenient. Hangzhou Zoo and Hupao Park are within walking distance. I will stay at Orange Hotel again next time I come to Hangzhou

I chose the hotel because of its location. It is close to Hupao, Prince Bay and West Lake and has great scenery. I stayed here for a week. In terms of specific details, the cleaning lady was very attentive. She found that she drank too much water and put a few more bottles when cleaning the next day. It felt very meticulous. I hope to praise her with more drumsticks~ The room was average overall. I stayed in a large designer room, and some of the decorations in the room were missing. The room size was also average. ⚠️I chose this room type because I wanted the windows of the room to look out, but the problem is that it faces the small alley inside, so it is very noisy, which will affect your sleep. But the above are all bearable, and under normal circumstances I would not give a negative review. ‼ ️The most important thing is that the unpleasant experience before leaving the store made people feel that the communication service between the front desk and customers needs to be improved. . . My reservation on Ctrip showed check-out at 14:00 (as shown below). We received a call from the front desk at 11:56 that day, asking if we would like to extend our stay. After we replied that we would not extend our stay, we were told to check out at 12:00. First of all, regardless of whether I originally showed check-out at 14:00, even if I called to remind customers to check-out, it would be four minutes before check-out would be at 12:00. . [I feel like I’m about to turn away the customers when the time is up in four minutes😅😅😅]. . Secondly, when I went to check out and communicated with the front desk, she only frantically emphasized that their computer showed 12:00. Another receptionist explained that new employees usually don’t do this, and she continued to tell me that the computer showed 12:00. Check out... But this is not my problem. If it is a problem with Ctrip or the computer, you can try to communicate with Ctrip and give feedback. Why are you complaining to customers all the time? ? Can't you treat the customer well when you are leaving after staying for so many days? Even if a communication error is indeed caused, you will not apologize but madly say that it is a computer problem? It feels really bad.

Designer double bed room, heating and other hardware facilities are very good, the pillows are also comfortable, quiet, and you can sleep well at night. 👍 The only minor flaw is that the mirror doesn't fold very well, making it difficult to see the whole body.

I came here for a trip and the room I booked earlier had not been cleaned yet. I originally planned to store my luggage. Xiao He at the front desk was very helpful in upgrading the room and checking in early. Thank you very much. The staff here are very enthusiastic and the experience is great. . The room is well-equipped, clean and hygienic. Although it is on the side of the road, the sound insulation is good. There is also a zoo park next to it, which is very convenient for traveling. Overall, it is highly recommended.

The room is very clean and the environment is very good. It is right next to the West Lake and very close to the scenic spot. The waiter Xiao Dai warmly welcomed me ~ Like 👍🏻

Xiaowei's service is good. I am very satisfied with the accommodation. Breakfast is limited to one per person and is delicious.

The hotel is in a great location, right opposite the zoo. It's very convenient to eat around, and my grandma's Starbucks is just downstairs. The room is spacious and comfortable, clean and tidy, and Sam at the front desk is friendly and helpful.

The room environment, location and service are very good. The only drawback is that the sealing ring in the bathroom is not good, which will cause water leakage, and there is no floor drain in the toilet area of ​​the bathroom. It is recommended to improve it.