Sheraton Grand Hangzhou Wetland Park Resort Reviews
Sheraton Grand Hangzhou Wetland Park Resort
No. 1 International Tourism Complex, Xixi Paradise, Zijin'Gang Road, Xihu District, Hangzhou, Zhejiang, 310030, ChinaView Hotel Details
Select your travel dates to check room availability
We Price Match
1 night
Sheraton Grand Hangzhou Wetland Park Resort Guest Reviews
4.7/5
Outstanding
1961 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
Filter by:
Sort by:
All reviews(1961)
Positive reviews(1883)
Reviews with photos/video(434)
Classy environment(420)
Delicious breakfast(183)
Friendly front desk staff(115)
Great swimming pool(21)
Has play area for children(14)
Garden view(14)
Excellent afternoon tea(13)
Negative reviews(78)
JJ87
Balcony Panoramic Queen Room
Checked in May 2024
Business travelers
37 Reviews
4.7/5
Amazing
Posted on May 23, 2024
Always a nice place to stay. Elegant and spacious rooms, overall good service, very good value for money. Breakfast is good and there is a good choice of restaurants.
Guest User
Balcony Panoramic Queen Room
Checked in Apr 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Apr 5, 2024
Good location and good for families. Nice breakfast and western food offered in the main restaurant also. Some staff available who spoke English also. Good value for money. Would stay again.
Liping
Balcony Panoramic Queen Room
Checked in Jan 2024
Business travelers
83 Reviews
5.0/5
Outstanding
Posted on Mar 2, 2024
Hotel ambience is good. Hotel breakfast have a wide spread of choices.
Rebecca
Balcony Panoramic Queen Room
Checked in Nov 2023
Business travelers
8 Reviews
4.5/5
Great
Posted on Nov 29, 2023
Everything is fine, just it looks older inside the room compared my visit 3 yrs ago.
Bekabeka92
Executive Double Room
Checked in Sep 2023
Travel with friends
13 Reviews
5.0/5
Outstanding
Posted on Oct 14, 2023
An amazing stay, the afternoon tea and cocktail hour light meals buffet for the club level rooms are a great perk too
Guest User
Deluxe King Room
Checked in Jun 2023
Couples
7 Reviews
4.7/5
Amazing
Posted on Jun 24, 2023
Beautiful location right in the Wetlands, great breakfast and lunch as well as top quality service.
海婕
Guestroom - with View (2 beds) (Balcony)
Checked in Jun 2023
Couples
22 Reviews
5.0/5
Outstanding
Posted on Jul 6, 2023
Is so beautiful and peaceful 🥰
🛏️ bed is comfortable and have two types of pillows (soft and meddle soft). The view for the room is so nice, so green, you feel like you are in other place
💁🏻♂️staff are very helpful and friendly
🏯 near for a different highlight and easy to choose 🚲 or 🚕
ClintonN
Deluxe King Room
Checked in Jan 2023
Solo travelers
9 Reviews
4.5/5
Great
Posted on Jan 19, 2023
Quick and easy check in with English. Staff outside of reception area will not be able to communicate in English. Rooms are quite clean and well designed. Location is within an area of resorts next to Xixi wetland
Response from Property: Dear Guest, thank you for choosing Sheraton Grand Hangzhou Wetland Park ,looking forward your next stay here.
Guest User
Guestroom - with View (2 beds) (Balcony)
Checked in Aug 2023
Family
8 Reviews
5.0/5
Outstanding
Posted on Oct 7, 2023
^O^^O^^O^^O^^O^
Mopsy D
Executive Room (2 beds)
Checked in Apr 2022
Family
4 Reviews
5.0/5
Outstanding
Posted on Apr 10, 2022
We had a lovely stay here. The staff were all very friendly and accommodating. Our room was clean, well maintained and it was lovely sitting on the small balcony sofa enjoying the fresh spring air. We took full advantage of the executive lounge which was a little small compared to other hotels I've stayed in, it was also a little noisy with some guests watching videos on their phones without earphones. The lounge itself was nice enough with the option of sitting outside on the small balcony. We also spent a long time at the pool which was rather cold, but indoor pools in China never seem to be heated adequately. The spa facilities were nice with a warm plunge pool and sauna.
Overall a really pleased stay nestled on the edge of Xixi wetlands. The ambience of the hotel was warm and welcoming, the decor is lovely. A really nice and relaxing stay.
Guest User
Guestroom - with View (2 beds) (Balcony)
Checked in Dec 2023
Family
3 Reviews
4.7/5
Amazing
Posted on Dec 30, 2023
Very good
Guest User
Balcony Panoramic Queen Room
Checked in Mar 2023
Couples
132 Reviews
5.0/5
Outstanding
Posted on Mar 23, 2023
best hotel in the province
Tijani
Balcony Panoramic Queen Room
Checked in Dec 2023
Couples
3 Reviews
5.0/5
Outstanding
Posted on Dec 28, 2023
Very cosy
Guest User
Deluxe Room (2 beds)
Checked in Feb 2023
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Feb 24, 2023
Very nice feeling
jenny 1115
Guestroom - with View (2 beds) (Balcony)
Checked in Aug 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Aug 27, 2024
This old five-star hotel is located in Xixi, with fresh air and elegant environment. Although the rooms are a bit old, the bedding is comfortable and the service is good. The breakfast is rich, which is a good choice for family travel.
Original TextTranslated by Google
6/11
Response from Property: Dear guest, thank you for choosing to stay at Sheraton Grand Hangzhou Xixi Resort Hotel. We are very happy to see your good comments on our hotel environment. The hotel is located in a corner of Xixi Wetland National Park, surrounded by ponds, streams and rivers. The overall architectural style is the Jiangnan garden architectural style with white walls, gray tiles and vermilion columns. The hotel has 380 spacious rooms with a total of 5 floors, and all rooms are equipped with viewing balconies, allowing guests to blend with nature. I hope to have the opportunity to meet you again in the beautiful Xixi, and wish you a pleasant journey.