Atour Music Hotel(Hangzhou West Lake )

My stay this time was exceptional! Even though I checked in late at night, the front desk service was incredibly thoughtful and attentive, and they were friendly throughout the whole process. There was even tea available in the lobby, which was a lovely touch. The hotel also allowed for a late check-out, which was very flexible. The room itself was spacious, clean, and odor-free, and the bathroom amenities were spotless and well-stocked. The soundproofing was excellent, allowing for a truly peaceful night's sleep. Overall, the experience far exceeded my expectations, and I'll definitely consider staying here again on my next trip.

The room is spacious, and the attention to detail has significantly improved. The cups even have a hygiene seal now, which makes me feel much more at ease using them! The breakfast was also delicious and fresh. Thumbs up!

The Atour Hotel is in the city center, very close to the subway station, making it incredibly convenient for getting around. There are lots of restaurants nearby too. The front desk staff were very friendly and welcoming. Breakfast was good, and they even offer late-night congee. I'll definitely stay here again.

The service was great, and the hotel was clean and tidy. The pillows and blankets were especially comfortable.

The room was clean and tidy, and the front desk service was excellent. A fantastic stay!

The hotel's location is superb, right near the Huanglong Sports Center, making transportation incredibly convenient. Downstairs, there's a McDonald's and various other restaurants and shops, so daily dining, shopping, and entertainment are all easily accessible. The front desk staff were warm, polite, and overall, their service was very attentive. However, my May Day stay was severely disappointing. For a premium price of over 1300 yuan per night, the room's air conditioning was completely restricted from cooling mode. For two entire nights, we had to rely on the fresh air system and a fan to cool down, which was an awful experience. The hotel simply brushed off our concerns, using the excuse that the outside night-time temperature wasn't high, clearly just to save on operating costs. As paying guests, whether we need cooling and our personal comfort should be our choice, not a unilateral restriction imposed by the hotel. With an indoor temperature of 26-28 degrees Celsius, the room was humid, stuffy, and poorly ventilated, leading to restless nights. What should have been a pleasant holiday stay turned into a terrible experience. The hotel should focus on indoor perceived temperature, not the outdoor air temperature. I sincerely advise anyone planning to stay here to call and confirm in advance whether the air conditioning cooling function will be available during your stay. Paying a high price for accommodation but not getting basic cooling – is this the quality Atlur (Atour) brand should offer? Is this Atlur's social responsibility towards energy saving and emission reduction? This kind of operation easily leads to a disappointing experience and can spoil your travel mood. Do you truly consider your customers' feelings? As an Atlur member, I have to complain about this incredibly bad stay. I hope the hotel, its management, and the brand itself take this seriously, and I wish Atlur continues to improve and enhance its services.

Very satisfied. The room was clean and tidy, and the service was good too. The hotel's location is excellent, making it very convenient for getting around.

Traveling to and from the hotel was a breeze, first and foremost, because Atour's location is fantastic. It was super convenient for getting to the concert, and there were tons of great food options nearby. The room was spacious and well-laid out, and the service was incredibly warm and attentive. Breakfast was delicious, especially the braised bamboo shoots – highly recommend them!