Grand Hyatt Hangzhou

No.28 Hubin Road, Hangzhou, 310006, Zhejiang, ChinaShow on map
Opened: 2005 Grand Hyatt Hangzhou enjoys an iconic location on the east shore of the legendary lake, and is within walking distance of Hubin—the city’s main business, shopping and entertainment hub and the newly opened pedestrian block.Show More

Select room
hotel overview picture
grand-hyatt-hangzhou
grand-hyatt-hangzhou
grand-hyatt-hangzhou
grand-hyatt-hangzhou
grand-hyatt-hangzhou
grand-hyatt-hangzhou
  • Very Clean4.7
  • Excellent Amenities4.6
  • Excellent Location4.6
  • Excellent Service4.6

4.6/5Outstanding

Delicious breakfast, Convenient for shopping
97% Recommended
  • Very Clean4.7
  • Excellent Amenities4.6
  • Excellent Location4.6
  • Excellent Service4.6

4.6/5Outstanding

Delicious breakfast, Convenient for shopping
97% Recommended
  • 29.5km
  • 4.4km
  • 610m
10 places of interest within 1000m
View Map
Wi-Fi in designated areas
Restaurant
Bar
Non-smoking floor
Currency exchange
Show All Amenities
resx
room overview picture
Standard Double Room
City view
2 adults
1 queen bed
34-36m²3-6F
Photos and Amenities
room overview picture
Standard Room (2 beds)
City view
2 adults
2 single beds
34-36m²3-6F
Photos and Amenities
room overview picture
Guestroom (Double bed)
2 adults
1 queen bed
70m²3F
Photos and Amenities
room overview picture
Guestroom (2 beds)
2 adults
2 single beds
70m²3F
Photos and Amenities
room overview picture
Lake-view Double Room
Lake view
2 adults
1 queen bed
36-37m²5-6F
Photos and Amenities
room overview picture
Lake-view Twin Room
Lake view
2 adults
2 single beds
36-37m²5-6F
Photos and Amenities
room overview picture
Grand Club Twin Room
City view
2 adults
2 single beds
36-37m²7-8F
Photos and Amenities
room overview picture
Guestroom (Double bed)
City view
2 adults
1 queen bed
36-37m²7-8F
Photos and Amenities
room overview picture
Guestroom - Lake-View (Double bed)
Lake view
2 adults
1 queen bed
36-37m²7-8F
Photos and Amenities
room overview picture
Guestroom - Lake-View (2 beds)
Lake view
2 adults
2 single beds
36-37m²7-8F
Photos and Amenities
room overview picture
Suite
2 adults
1 queen bed
78m²8F
Photos and Amenities
room overview picture
Presidential Suite
Lake view
2 adults
1 king bed
240m²8F
Photos and Amenities

Reviews(3568 verified guest reviews)

  • profile picture

    Guest User

    China

    • Standard Double Room
    • Stayed in November 2021
    • Business travelers
    • 3 Reviews
    5/ 5
    Perfect

    The sunset is absolutely perfect! The service from the front desk lady is super good! Helped to upgrade the lake view room! The gym is also super comfortable! My only regret is that I hurried back to Beijing without seeing the Christmas tree light up. See you next time!

    Translation provided by Google
    Posted November 24, 2021
    Helpful
    profile picture

    Joa916

    China

    • Standard Room (2 beds)
    • Stayed in October 2021
    • Couples
    • 55 Reviews
    5/ 5
    Perfect

    In the room given, you can see the West Lake. The swimming pool in front is a little shady and unsightly. Then the changing room of the swimming pool is dirty and the place is very small. No one cleaned it. There are dirty towels on the floor. There is a strange smell of water. The water in the swimming pool is also very good for swimming in winter. It feels cold that there is no heating in the swimming pool. The weather is not good. The hotel is very convenient to the West Lake but the swimming pool is really far from the five-star

    Translation provided by Google
    Posted October 24, 2021
    Helpful
    profile picture

    China

    • Lake-view Double Room
    • Stayed in October 2021
    • Families
    • 6 Reviews
    5/ 5
    Perfect

    The old-fashioned 5-star hotel by the West Lake is not luxurious but has quality, and the rooms are designed to be comfortable and easy to use. The luxury car at the door knows its position in the hearts of consumers. The buffet dinner is in line with the season, warm with red date tea, taking care of health; there are not many varieties of breakfast, but there are many fruits. I like peeled orange meat; in short, everything is just right. Have an appointment with a friend here next year

    Translation provided by Google
    Posted October 29, 2021
    Helpful
    profile picture

    • Lake-view Twin Room
    • Stayed in November 2021
    • Families
    • 46 Reviews
    5/ 5
    Perfect

    On the wedding anniversary, a lake-view room was specially booked. The hotel arranged a warm decoration and presented champagne and chocolates. The room is not big, it is better in the location, and the West Lake is outside the window, which is just a short walk away. The afternoon tea business in the lobby is very good, it is basically full, the checkin place is relatively small, and the attitude is average. Friends who travel to Hangzhou can consider setting it here. The scenery is priceless. The breakfast is average, the parking lot is free for hotel guests, and the swimming pool is still under repair. Well-deserved five-star hotel.

    Translation provided by Google
    Posted November 23, 2021
    Helpful (1)
    profile picture

    China

    • Guestroom - Lake-View (Double bed)
    • Stayed in October 2021
    • Friends
    • 6 Reviews
    5/ 5
    Perfect

    The front desk receptionist is in place, the hotel is strategically located, the West Lake is at the door, it is an excellent C position, you must stay at the Grand Hyatt Hotel in Hangzhou

    Translation provided by Google
    Posted October 9, 2021
    Helpful
    • 1
      2
      3
      4
      5
      ...
      357

Hotel Policy

Check-in and Check-out
Check-in from 14:00Check-out before 12:00
Children and Extra Beds
Children are welcome at this hotel.

Need to Know

Important
疫情期间,部分地区需提供核酸检测证明,请在下单前与酒店确认接待政策,以免影响您的入住

Hotel Description

  • Opened: 2005
  • Renovated: 2018
  • Number of Rooms: 388
Grand Hyatt Hangzhou enjoys an iconic location on the east shore of the legendary lake, and is within walking distance of Hubin—the city’s main business, shopping and entertainment hub and the newly opened pedestrian block. It features 388 rooms and suites which designed to amplify the breathtaking lake view, the rooms feature an indulgent, comforting mix of textures in the wallcoverings and soft furnishings with subtle Chinese design elements appearing in the desk chair and wall art. The exclusive Grand Club Lounge offers complimentary breakfast, light refreshments available all-day, evening cocktails and canapés, as well as the use of the boardrooms and 24/7 assistance from the club concierge. On the 8th floor, the 240-sqm Presidential Suite with its 400-sqm outdoor terrace blessed with uninterrupted, panoramic views of West Lake makes for an exclusive and highly unique event venue for weddings, parties and corporate gatherings. Grand Hyatt Hangzhou’s seven exceptional dining venues provide a culinary experience like no other, highlighted by creative menus featuring a variety of both global and local cuisines. For guests seeking moments of relaxation, HUAN Spa & Fitness Center is a self-contained resort that reopened in 2019 within the hotel featuring an 82-foot-long heated indoor pool with a skylight ceiling, pool bar and stunning lake views. Guests can also workout on the latest cardio and strength training machines, as well as Power Plate platforms and TRX trainers, in the fitness center open 24-hours a day.

Services & Amenities

  • Restaurant
  • Bar
  • Gym
  • Spa
  • Indoor swimming pool
  • Conference hall
  • Wedding service
  • Lobby bar
Activities
  • Indoor swimming poolFree
  • Hiking
Health & Wellness
  • Gym
  • Foot massage
  • Sauna
  • Spa
Front Desk Services
  • Bellhops
  • Luggage storageFree
  • Front desk safe
  • Duty manager (24 hours)
  • Taxi booking
  • Concierge service
  • Attraction ticket counter
  • Wake-up call
  • Credit cards accepted
  • Express check-in/check-out
  • Currency exchange
  • Front desk (24 hours)
  • Door attendant
  • Tourist map
  • Postal service
  • Pay once for all purchases at check-out
  • Private check-in/check-out
Cleaning Services
  • Ironing service
  • Room cleaned: per stay
  • Towels replaced: per stay
  • Toothbrush set replaced: per stay
  • Bedsheets changed: per stay
  • Laundry service
Food & Drink
  • Restaurant
  • Room service
  • Bar
Other
  • Butler service
  • Multilingual staff
  • Wedding service
  • Dry cleaning
Public Area
  • Wi-Fi in designated areasFree
  • Lobby seating area
  • Gift shop
Business Services
  • Conference hall
  • Business services
  • Multimedia system
  • Fax/copying service
  • Multi-function room
General
  • Elevator
  • Executive floor
  • Executive lounge
  • Lobby bar
  • Audio system & speakers
  • ATM
  • Accessible rooms
  • Newspaper in lobby
  • Non-smoking public areas
  • Non-smoking floor
  • CCTV in public areas
  • Fire alarm
  • Ventilation system
Kid's Facilities
  • Kids’ toothbrush
  • Kids’ bathrobes
  • Kids’ slippers

Haven't found the right hotel yet?