Hangzhou Shangri-La Hotel

No. 78 Beishan Road, Hangzhou, 310007, Zhejiang, ChinaShow on map
Opened: 1984 Shangri-la Hotel, Hangzhou is located along the north shore of West Lake on Beishan Road, and it is located in the UNESCO World Heritage Site. The hotel occupies 40 acres of rolling hills and lush greenery. There are many famous West Lake scenic attractions that are within a short walk. The hotel is a 5 minutes drive from downtown, a I5 minutes drive to the railway station and 45 minutes to Hangzhou Xiaoshan International Airport. The ideal location makes it the finest place for business and leisure travelers.Show More

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  • Quite Clean4.5
  • Good Amenities4.1
  • Good Location4.1
  • Great Service4.5

4.4/5Excellent

Convenient location, Delicious breakfast
94% Recommended
  • Quite Clean4.5
  • Good Amenities4.1
  • Good Location4.1
  • Great Service4.5

4.4/5Excellent

Convenient location, Delicious breakfast
94% Recommended
  • 33km
  • 6.6km
10 places of interest within 1000m, 3km from downtown
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Wi-Fi in designated areas
Airport pickup service
Restaurant
Café
Non-smoking floor
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Mountain-view Room
Mountain view
2 adults
1 king bed
35m²1-3F
Photos and Amenities
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Standrd Room
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2 adults
1 king bed
33m²1-2F
Photos and Amenities
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Deluxe Room
Mountain view
2 adults
1 king bed
35m²1-3F
Photos and Amenities
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Garden-view Room
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2 adults
2 single beds
35m²1-3F
Photos and Amenities
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Deluxe Room - Mountain-View
Mountain view
2 adults
1 king bed
36m²4-6F
Photos and Amenities
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Garden Deluxe Room - Near Lake
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2 adults
/1 king bed or 2 single beds
35m²4F
Photos and Amenities
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Guestroom - Near Lake (Balcony)
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2 adults
2 single beds
37m²1-3F
Photos and Amenities
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Executive Suite
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2 adults
1 king bed
72m²3-4F
Photos and Amenities
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Family Friendly Suite
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2 adults
1 king bed
72m²2F
Photos and Amenities

Reviews(2957 verified guest reviews)

  • profile picture

    fx49992006

    China

    • Mountain-view Room
    • Stayed in November 2021
    • Couples
    • 48 Reviews
    4.2/ 5
    Very Good

    The hotel room decoration is very old, but it is an old five-star hotel, the waiter is very good, the beautiful lady at the front desk Lin Yao took the initiative to help Ctrip Diamond members upgrade the balcony lakeside room, the evening buffet although there are not many guests, the dishes Good quality!

    Translation provided by Google
    Posted November 8, 2021
    Helpful
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    Rubenis

    • Mountain-view Room
    • Stayed in November 2021
    • Solo travelers
    • 48 Reviews
    5/ 5
    Perfect

    It is just beside the West Lake, and it is a section with few tourists. It is very comfortable to walk around the lake; the hotel itself is an old five-star state guesthouse, which has received foreign heads of state. The hotel is surrounded by trees and is very atmospheric, and it is not comparable to ordinary hotels. The buffet is also very standard, especially the well-trained staff. The waiters from the front desk to the doorman security restaurant are very polite and feel the VIP treatment. I also found a peacock garden next to the restaurant with a few beautiful peacocks. , This is my designated hotel in Hangzhou from now on, I recommend it!

    Translation provided by Google
    Posted November 17, 2021
    Helpful (1)
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    JINGYI

    China

    • Guestroom - Near Lake (Balcony)
    • Stayed in November 2021
    • Families
    • 14 Reviews
    5/ 5
    Perfect

    Revisit the old place! The first stay was in 1995! Stayed in the back several times, both in the East Building and the West Building. The service is as good as always. The doorman is active and enthusiastic. The rooms are atmospheric and clean. (This time I live in the west hug, the east building is under repair). The breakfast has local characteristics, but it is far from the price of 180+ and there are few varieties. During the epidemic, it is understandable, but it needs to be improved. Next year, the Asian Games plan to visit Hangzhou again, and I look forward to seeing you next time.

    Translation provided by Google
    Posted November 3, 2021
    Helpful (2)
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    老K

    China

    • Guestroom - Near Lake (Balcony)
    • Stayed in October 2021
    • Families
    • 7 Reviews
    5/ 5
    Perfect

    The first Shangri-La hotel in China, with an 80-year-old lady who came here admiringly, just in time for the heavy rain and strong wind in Hangzhou. It is very convenient to live here and see the West Lake. The reception of the hotel was very good. Lou Sijia and Zhuang Xuemei led me upstairs to see the room and they were very satisfied. Ctrip is a great value for this set meal. I ate four breakfasts and dinners. There are many varieties of dinners, including hairy crabs, drunken crabs and large scallops. There are also many types of desserts and stir-fries, which is very cost-effective. The damp and cold weather in Hangzhou is a bit uncomfortable for my old lady. The hotel also provides a dehumidifier, which is perfect! 🧹Hygiene: 🍃Environment: 🔔Service:

    Translation provided by Google
    Posted October 17, 2021
    Helpful (8)
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    JIAN

    China

    • Executive Suite
    • Stayed in October 2021
    • Friends
    • 20 Reviews
    5/ 5
    Perfect

    This hotel is picturesque with the mountains and rivers. It is just a few steps away from the most beautiful western scenic spot of West Lake. It has the style of a European hotel, and the service is in place and warm and considerate. Very wonderful experience, worth enjoying again.

    Translation provided by Google
    Posted October 25, 2021
    Helpful (5)
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Hotel Policy

Check-in and Check-out
Check-in from 14:00Check-out before 12:00
Children and Extra Beds
Children are welcome at this hotel.

Need to Know

Important
Traffic restrictions apply in the West Lake scenic area on weekends and statutory holidays. Please contact the hotel front desk in advance if you have any question.

Hotel Description

  • Opened: 1984
  • Renovated: 2009
  • Number of Rooms: 198
Shangri-la Hotel, Hangzhou is located along the north shore of West Lake on Beishan Road, and it is located in the UNESCO World Heritage Site. The hotel occupies 40 acres of rolling hills and lush greenery. There are many famous West Lake scenic attractions that are within a short walk. The hotel is a 5 minutes drive from downtown, a I5 minutes drive to the railway station and 45 minutes to Hangzhou Xiaoshan International Airport. The ideal location makes it the finest place for business and leisure travelers. The hotel has 212 beautifully appointed guestrooms and suites located in the West Wing and villas. Horizon Club rooms are tastefully designed to complement the beautiful natural setting, and it dedicates to provide to all business and leisure guests with a comfortable enjoyment. From an intimate conversation to a large banquet, the restaurants at Shangri-La Hotel, Hangzhou present an array of dining options ideal for any occasion. Sample the dynamic international buffet at Coffee Garden, authentic Hangzhou cuisine complemented with a Cantonese selection at Shang Palace. Shangri-La Hotel, Hangzhou offers a wide range of facilities for conferences and social functions. 8 meeting and function rooms can cater for anything from intimate banquets to international gala events. The hotel offers a superbly equipped Fitness Centre, steam bath. Outdoor tennis courts are also available.

Services & Amenities

  • Restaurant
  • Gym
  • Conference hall
  • Kids’ playground
  • Multi-function room
  • Wedding service
Transportation Services
  • Drop-off Service (Airport)(Additional fee)
    Fees, Service Hours, and Booking Info
  • Airport pickup service
  • Pickup service (bus/train station)
  • Drop-off Service (Bus/Train Station)(Additional fee)
    Fees, Service Hours, and Booking Info
  • Car rental
  • Bicycle rental
Activities
  • Hiking
Health & Wellness
  • Gym
  • Fitness classes
Front Desk Services
  • Bellhops
  • Luggage storage
  • Front desk safe
  • Duty manager (24 hours)
  • Taxi booking
  • Concierge service
  • Attraction ticket service
  • Wake-up call
  • Credit cards accepted
  • Express check-in/check-out
  • Currency exchange
  • Front desk (24 hours)
  • Door attendant
  • Tourist map
  • Postal service
  • Pay once for all purchases at check-out
  • Private check-in/check-out
Cleaning Services
  • Ironing service
  • Laundry service
Food & Drink
  • Restaurant
  • Café
  • Room service
  • Children's meals
Other
  • Butler service
  • Multilingual staff
  • Wedding service
  • Dry cleaning
Public Area
  • Wi-Fi in designated areasFree
  • Lobby seating area
  • Gift shop
  • First aid room
Business Services
  • Conference hall
  • Business services
  • Multimedia system
  • Exhibition hall
  • Fax/copying service
  • Multi-function room
General
  • Heating
  • Elevator
  • Executive floor
  • Executive lounge
  • Lobby bar
  • Audio system & speakers
  • ATM
  • Accessible rooms
  • Newspaper in lobby
  • Non-smoking public areas
  • All rooms non-smoking
  • Non-smoking floor
  • CCTV in public areas
Kid's Facilities
  • Childcare service
  • Kids’ playground
  • Toys for Children
  • Kids’ toothbrush
  • Kids’ bathrobes
  • Kids’ slippers

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