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Four Seasons Hotel Hangzhou at West Lake

No.5 Lingyin Road, Hangzhou, 310013, Zhejiang, ChinaShow on map
Opened: 2010 The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou".Show More

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  • Very Clean4.8
  • Excellent Amenities4.7
  • Excellent Location4.7
  • Excellent Service4.8
  • 4.8/5Outstanding

    Great restaurant, Great for kids
    98% Recommended
  • Very Clean4.8
  • Excellent Amenities4.7
  • Excellent Location4.7
  • Excellent Service4.8
  • 4.8/5Outstanding

    Great restaurant, Great for kids
    98% Recommended
    • 35.1km
    • 7.6km
    10 places of interest within 1000m, 3.7km from downtown
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    Wi-Fi in designated areas
    Airport pickup service
    Restaurant
    Non-smoking floor
    Currency exchange
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    Guestroom - Garden-View (Double bed)
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    63m²1-2F
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    Air conditioningSeparate shower roomBathtubRefrigerator
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    Buffet breakfast, extra CNY274.00
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    Deluxe Garden-view Double Room
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    73m²1-2F
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    Air conditioningSeparate shower roomBathtubRefrigerator
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    Buffet breakfast, extra CNY274.00
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    Buffet breakfast, extra CNY274.00
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    Best price with 2 breakfasts
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    Deluxe Garden-view Twin Room
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    73m²1-2F
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    Air conditioningSeparate shower roomBathtubRefrigerator
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    Buffet breakfast, extra CNY274.00
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    2 double beds
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    Buffet breakfast, extra CNY274.00
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    2 double beds
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    Guestroom - Garden-View, Courtyard-View (Double bed)
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    73m²1F
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    Air conditioningSeparate shower roomBathtubRefrigerator
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    Buffet breakfast, extra CNY274.00
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    1 queen bed
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    Kids Garden Terrace Room
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    73m²1F
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    Air conditioningSeparate shower roomBathtubRefrigerator
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    Buffet breakfast, extra CNY274.00
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    1 queen bed
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    Buffet breakfast, extra CNY274.00
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    1 queen bed
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    1 Breakfast
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    2 Breakfasts
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    Guestroom - Double Occupancy (Double bed)
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    63-73m²1-2F
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    Air conditioningSeparate shower roomBathtubRefrigerator
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    Buffet breakfast, extra CNY274.00
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    1 queen bed
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    1 Breakfast
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    Panorama Room - Courtyard-View (Double bed)
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    80m²1-2F
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    Air conditioningSeparate shower roomBathtubRefrigerator
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    Buffet breakfast, extra CNY274.00
    Non-refundable
    Confirmed within 1 hour
    Provided by our partners
    1 queen bed
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    Buffet breakfast, extra CNY274.00
    Non-refundable
    Confirmed within 1 hour
    1 queen bed
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    Best price with 2 breakfasts
    2 Breakfasts
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    1 queen bed
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    1 Breakfast
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    2 Breakfasts
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    Lotus Suite
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    120m²2F
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    Air conditioningSeparate shower roomBathtubRefrigerator
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    Buffet breakfast, extra CNY274.00
    Non-refundable
    Confirmed within 1 hour
    Provided by our partners
    1 queen bed
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    Buffet breakfast, extra CNY274.00
    Non-refundable
    Confirmed within 1 hour
    1 queen bed
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    Best price with 2 breakfasts
    2 Breakfasts
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    Confirmed within 1 hour
    1 queen bed
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    1 Breakfast
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    2 Breakfasts
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    1 queen bed
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    Lagoon Villa
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    130m²1F
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    Air conditioningSeparate shower roomBathtubRefrigerator
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    Buffet breakfast, extra CNY274.00
    Non-refundable
    Confirmed within 1 hour
    Provided by our partners
    1 queen bed
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    Buffet breakfast, extra CNY274.00
    Non-refundable
    Confirmed within 1 hour
    1 queen bed
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    Best price with 2 breakfasts
    2 Breakfasts
    Non-refundable
    Confirmed within 1 hour
    1 queen bed
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    1 Breakfast
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    Confirmed within 1 hour
    Provided by our partners
    1 queen bed
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    2 Breakfasts
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    1 queen bed
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    West Lake Villa
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    140m²1F
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    Air conditioningSeparate shower roomBathtubRefrigerator
    Photos and Amenities
    Buffet breakfast, extra CNY274.00
    Non-refundable
    Confirmed within 1 hour
    Provided by our partners
    1 queen bed
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    1 Breakfast
    Non-refundable
    Confirmed within 1 hour
    Provided by our partners
    1 queen bed
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    2 Breakfasts
    Non-refundable
    Confirmed within 1 hour
    Provided by our partners
    1 queen bed
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    Royal West Lake Villa
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    130m²1F
    |
    Air conditioningSeparate shower roomBathtubRefrigerator
    Photos and Amenities
    Buffet breakfast, extra CNY274.00
    Non-refundable
    Confirmed within 1 hour
    Provided by our partners
    1 queen bed
    Book
    Buffet breakfast, extra CNY274.00
    Non-refundable
    Confirmed within 1 hour
    1 queen bed
    Book
    Best price with 2 breakfasts
    2 Breakfasts
    Non-refundable
    Confirmed within 1 hour
    1 queen bed
    Book
    1 Breakfast
    Non-refundable
    Confirmed within 1 hour
    Provided by our partners
    1 queen bed
    Book
    2 Breakfasts
    Non-refundable
    Confirmed within 1 hour
    Provided by our partners
    1 queen bed
    Book

    Reviews(873 verified guest reviews)

    • China

      • Deluxe Garden-view Double Room
      • Stayed in September 2021
      • Couples
      • 5 Reviews
      5/ 5
      Perfect

      The four-season courtyard is graceful and graceful in the south of the Yangtze River, one step at a time, and the environment is quiet. The service is attentive and meticulous, the breakfast is not many, and the quality is very good. In the Jinsha Hall, the plum blossom carving drunken peony shrimp and the Xihucuyu are amazing.

      Translation provided by Google
      Posted September 13, 2021
      Response from Hotel

      尊敬的四季貴賓,感謝您對杭州西子湖四季酒店的認可。酒店毗鄰西湖,集西子湖畔秀麗景色與豐蘊名勝古迹之靈氣,您對酒店餐飲多樣化的建議,我們已經反饋至相關部門,並希望進一步聆聽您更多的感受,很高興我們的金沙廳為您留下了難忘的印象,衷心期待您可以再次選擇杭州西子湖四季酒店,我們將繼續為您提供賓至如歸的入住體驗。

      Helpful (1)

      LIWEN

      China

      • Deluxe Garden-view Double Room
      • Stayed in August 2021
      • Couples
      • 7 Reviews
      4.7/ 5
      Outstanding

      Originally planned to travel for parents and children, and celebrate the anniversary, but the cause of the epidemic is safe, you can only leave the children at home. Thank you very much for the hotel's careful arrangement and arrangement. The reason for enjoying the four seasons is: the service has temperature and the response has speed. Stayed for three days, the experience from the front desk to the room service is great, the sands hall output level is well maintained, the hotel is old on the hardware facilities (no toilet and bluetooth speaker), but the overall service is still a lot of points, not less than the four seasons brand image. The complete set of European toiletries and Dyson hairdryer are great and the SPA environment is first class and worth the experience. The only beauty is that the bedding is too soft, sleeping for three days, waist sore neck pain 😂 The last day of breakfast, due to the epidemic prevention and control reasons changed to semi-self-service, the variety of meals is few, the experience has dropped a lot, but you can understand it. I will come to Hangzhou every year for a few days, and will choose the four seasons next time, I hope to continue to maintain high standards and high quality service.

      Translation provided by Google
      Posted August 6, 2021
      Response from Hotel

      尊敬的四季貴賓,感謝您入住杭州西子湖四季酒店。您對酒店服務的感受與建議,我們已經反饋至相關部門。為賓客提供更加滿意的體驗,酒店對於設施的進一步提升已在計劃中,並將繼續並不斷提高服務水平與質量。衷心期待您可以再次選擇杭州西子湖四季酒店,我們將繼續為您提供賓至如歸的入住體驗。

      Helpful

      周为平

      China

      • Deluxe Garden-view Double Room
      • Stayed in July 2021
      • Couples
      • 11 Reviews
      5/ 5
      Perfect

      My favorite hotel in Hangzhou, the room furnishings are very high-end, and the Yujin Hall is very delicious.

      Translation provided by Google
      Posted August 29, 2021
      Response from Hotel

      尊敬的四季貴賓,感謝您對杭州西子湖四季酒店的認可。酒店毗鄰西湖,集西子湖畔秀麗景色與豐蘊名勝古迹之靈氣,很高興我們客房與金沙廳為您留下了難忘的印象。金沙廳連續六年蟬聯福布斯指南四星餐廳殊榮,連續四年當選大眾點評黑珍珠三鑽餐廳,衷心期待您可以再次選擇杭州西子湖四季酒店。

      Helpful

      XUELI

      China

      • Deluxe Garden-view Double Room
      • Stayed in July 2021
      • Families
      • 4 Reviews
      4.7/ 5
      Outstanding

      The design of the hotel spa bar is breathtaking, beautiful 😍 Give some suggestions: room facilities are a bit aging due to time, bathroom sockets are poorly connected, air-conditioning curtain buttons are not working, wash basin faucet splashing is serious, it should be too much scale and aging . Overall, I am very satisfied and will come back again, I hope your hotel is getting better and better 👍🏻👍🏻👍🏻

      Translation provided by Google
      Posted July 25, 2021
      Response from Hotel

      尊敬的四季貴賓,感謝入住杭州西子湖四季酒店,並在百忙之中抽空留下寶貴的建議。為賓客提供更加滿意的體驗,酒店對於設施的進一步提升已在計劃中。期待您下次光臨之時,我們竭誠為您提供更好地服務。

      Helpful

      YUANYUAN

      • Deluxe Garden-view Double Room
      • Stayed in September 2021
      • Couples
      • 4 Reviews
      5/ 5
      Perfect

      The service of the four seasons is the ceiling of the hotel industry. The smiles of the staff are sincere, and the one-to-one service touched my husband and I. We chose to spend our 20th anniversary in Four Seasons, leaving us with joy and gratitude.

      Translation provided by Google
      Posted September 10, 2021
      Response from Hotel

      尊敬的四季貴賓,感謝您對杭州西子湖四季酒店的認可。酒店毗鄰西湖,集西子湖畔秀麗景色與豐蘊名勝古迹之靈氣,很高興我們的服務為您留下了難忘的印象。感謝您選擇在四季度過您重要的一天,衷心期待您可以再次選擇杭州西子湖四季酒店。

      Helpful
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    Hotel Policy

    Check-in and Check-out
    • Check-in from 15:00
    • Check-out before 12:00
    Child Policies
    Children are welcome at this hotel.
    Guests 18 years and over will be charged adult rates.

    Need to Know

    Important
    During the COVID-19 pandemic, please contact the hotel to check local travel policies before booking to ensure a smooth check-in.
    Traffic restriction is applied on weekends and legal holidays. If guests drive cars, please call the hotel in advance for details.
    Hotel Notes
    [Sep 8, 2021 - Dec 9, 2021] 酒店泳池维护,暂无法使用,具体详询酒店,带来不便敬请谅解。
    According to the related regulations issued by the local government, the hotel will no longer provide disposable toiletries in guest rooms, such as tooth-wares, razors and shaving cream, combs, hygiene bags, shower caps and slippers. Please contact the hotel if you need such items.

    Hotel Description

    • Opened: 2010
    • Number of Rooms: 81
    The Four Seasons Hotel Hangzhou at West Lake, nestled in the northwest corner of West Lake, overlooks the hills in the distance. Guests staying here may enjoy the "Breeze-ruffled Lotus at Quyuan Garden", view "Yue Fei's Tomb in Dwelling Sunglow", and search the "Dreams at Beishan Street". The hotel is also within walking distance to the site of “Impression West Lake Show - Enduring Memories of Hangzhou". Based on the imperial garden style of West Lake formed after the Southern Song Dynasty settled its capital in Hangzhou, Four Seasons Hotel Hangzhou at West Lake has its pavilions and terraces erected with curves and oblique lines to perfectly match the surrounding scenery..With walls decorated by Jiangnan silk and embroidery, and inspired by traditional Chinese bird-and-flower paintings, the guest rooms in the hotel offer guests a feeling of understated luxury. Jin Sha is renowned for its innovative Jiangzhe cuisine, while WL Bistro offers authentic Italian cuisines. Connected to the lobby lounge, it provides guests the option to dine in an elegant and relaxed atmosphere in the courtyard. The hotel also boasts a specially-established kid’s activity center and an outdoor playground, with such activities as "Four Seasons Treasure Hunt" available for children to enjoy. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been rated a five-star hotel in Forbes Travel Guide from 2016 to 2020 and China TOP Ten Hotels by Condé Nast Traveler Gold List 2020. Its Jin Sha and The SPA have been respectively honored as global four-star restaurant and four-star SPA winner in Forbes Travel Guide.

    Services & Amenities

        Restaurant
        Gym
        Spa
        Indoor swimming pool
        Conference hall
        Kids’ playground
        Multi-function room
        Wedding service
        Lobby bar
    Transportation Services
    • Drop-off Service (Airport)(Additional fee)
      Fees, Service Hours, and Booking Info
    • Airport pickup service
    • Pickup service (bus/train station)(Additional fee)
      Fees, Service Hours, and Booking Info
    • Drop-off Service (Bus/Train Station)(Additional fee)
      Fees, Service Hours, and Booking Info
    • Bicycle rental
    Activities
    • Indoor swimming poolFree
    • Heated pool
    • Hiking
    • Barbecue
    Health & Wellness
    • Gym
    • Yoga classes
    • Foot massage
    • Sauna
    • Spa
    • Massage
    • Beauty salon
    • Facials
    • Hair cutting
    • Body treatments
    • Exfoliation
    Front Desk Services
    • Bellhops
    • Luggage storage
    • Front desk safe
    • Duty manager (24 hours)
    • Taxi booking
    • Concierge service
    • Attraction ticket service
    • Wake-up call
    • Credit cards accepted
    • Express check-in/check-out
    • Locker
    • Currency exchange
    • Front desk (24 hours)
    • Door attendant
    • Tourist map
    • Postal service
    • Pay once for all purchases at check-out
    • Private check-in/check-out
    Cleaning Services
    • Laundry room
    • Cleaning equipment
    • Ironing service
    • Laundry service
    • Iron/clothes steamer
    Food & Drink
    • Restaurant
    • Room service
    • Children's meals
    Other
    • Butler service
    • Multilingual staff
    • Wedding service
    • Dry cleaning
    • First aid kit
    • Security staff
    Public Area
    • Wi-Fi in designated areasFree
    • Lobby seating area
    • Game room
    • Gift shop
    • Garden
    • Picnic area
    Business Services
    • Conference hall
    • Multimedia system
    • Exhibition hall
    • Fax/copying serviceFree
    • Multi-function room
    General
    • Humidifier
    • Elevator
    • Lobby bar
    • Audio system & speakers
    • ATM
    • Accessible rooms
    • Newspaper in lobby
    • Non-smoking public areas
    • Non-smoking floor
    • CCTV in public areas
    • Security alarm
    • Fire alarm
    • Security system
    • Fire extinguisher
    • Ventilation system
    • Smoke alarm
    Kid's Facilities
    • Childcare service
    • Kids’ playground
    • Toys for Children
    • Kids’ toothbrush
    • Kids’ bathrobes
    • Kids’ slippers
    • Children's books/DVDs
    • Baby strollers

    Transport & Attractions

    Airports

    Hangzhou Xiaoshan International Airport

    About 52m from hotel by car

    35.1km

    Railway Stations

    Hangzhou Railway Station

    About 19m from hotel by car

    7.6km

    Hangzhou East Railway Station

    About 26m from hotel by car

    11.9km

    Areas

    West Lake, Lingyin Temple Scenic Area

    About 8m from hotel by car

    2km

    Places of Interest

    Friendly Park

    89m

    Quyuan Fenghe

    118m

    Hupoyuan

    121m

    Milin Resort

    175m

    Zhusu Garden

    314m

    Zhongquan Spring

    392m

    Yuewang Temple Scenic Area

    441m

    Renshou Mountain Park

    565m

    Hangzhou Flower Garden

    594m

    Shuangfeng Chayun Scenic Resort

    951m
    Four Seasons Hotel Hangzhou at West Lake Frequently Asked Questions
    How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?
    Prices at Four Seasons Hotel Hangzhou at West Lake are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.
    What is the closest airport to Four Seasons Hotel Hangzhou at West Lake?
    The closest airport is Hangzhou Xiaoshan International Airport. It is 35.1km from the hotel and approximately a 52minutes journey by taxi.
    What are the check-in and check-out times at Four Seasons Hotel Hangzhou at West Lake?
    The check-in time is from 15:00 and the check-out time is before 12:00.
    Does Four Seasons Hotel Hangzhou at West Lake provide airport transfer services?
    Yes, Four Seasons Hotel Hangzhou at West Lake provides airport transfer services.
    What amenities and services does Four Seasons Hotel Hangzhou at West Lake have?
    Four Seasons Hotel Hangzhou at West Lake has the following amenities and services: Wi-Fi in designated areas, Airport pickup service, Restaurant.
    Does Four Seasons Hotel Hangzhou at West Lake have a swimming pool?
    Yes, Four Seasons Hotel Hangzhou at West Lake the hotel has a pool. Pool type: Indoor swimming pool.
    Does Four Seasons Hotel Hangzhou at West Lake have fitness amenities?
    Yes, Four Seasons Hotel Hangzhou at West Lake has fitness amenities.
    Does Four Seasons Hotel Hangzhou at West Lake provide free Wi-Fi?
    Yes, the hotel provides free Wi-Fi.
    Does Four Seasons Hotel Hangzhou at West Lake have non-smoking rooms?
    Yes, Four Seasons Hotel Hangzhou at West Lake has non-smoking rooms. Please view the hotel listing for details.
    Does Four Seasons Hotel Hangzhou at West Lake provide breakfast?
    Yes, Four Seasons Hotel Hangzhou at West Lake provides breakfast.
    Does Four Seasons Hotel Hangzhou at West Lake have a restaurant?
    Yes, guests can eat at: Restaurant.
    Is parking available at Four Seasons Hotel Hangzhou at West Lake?
    Yes, parking is available at Four Seasons Hotel Hangzhou at West Lake.
    Does Four Seasons Hotel Hangzhou at West Lake have children's amenities?
    Four Seasons Hotel Hangzhou at West Lake has the following children's amenities: Childcare service, Kids’ playground, Toys for Children.
    Where is Four Seasons Hotel Hangzhou at West Lake?
    The hotel address is No.5 Lingyin Road. The hotel is 3.66 km from the city center.
    Is Four Seasons Hotel Hangzhou at West Lake close to transport stations?
    The closest station is Hangzhou Railway Station. It is 7.6km from the hotel. View On Map
    Is Four Seasons Hotel Hangzhou at West Lake nearby popular attractions?
    Four Seasons Hotel Hangzhou at West Lake is near the following attractions: Friendly Park(Approximately 89m), Quyuan Fenghe(Approximately 118m), Hupoyuan(Approximately 121m).
    Does Four Seasons Hotel Hangzhou at West Lake have hot springs?
    No, Four Seasons Hotel Hangzhou at West Lake doesn't have hot springs.
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