Holiday Inn Hangzhou CBD

Reviews of Holiday Inn Hangzhou CBD

Holiday Inn Hangzhou CBD

20 Qianchao Road (Qianchao Lu), Qianjiang New City, Shangcheng District, Hangzhou, Zhejiang, 310016, ChinaSee Hotel Details
Holiday Inn Hangzhou CBD
Holiday Inn Hangzhou CBDHoliday Inn Hangzhou CBDHoliday Inn Hangzhou CBD
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1 night

Guest Reviews

9.4/10
Outstanding
1265 Reviews
Verified reviews
Location9.4
Amenities9.1
Service9.5
Cleanliness9.5
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All reviews(1265)
Positive reviews(1236)
Reviews with photos/video(122)
Friendly front desk staff(205)
Easy to get around(65)
Delicious breakfast(48)
Great swimming pool(25)
Perfect for business trips(13)
Stayed multiple times(12)
Average lighting(12)
Close to metro(11)
Negative reviews(29)
Asnafi Nader
Holiday Business Suite
Stay Date Apr 2025
Business travelers
40 Reviews
10.0/10
Outstanding
Posted on May 6, 2025
Great location: 10 min. walking distance to the mixc shopping center, or continue for 5 min. and you reach Raffles City shopping center, both centers with many stores, cafes, restaurants etc. 7 min. walking distance to the metro station… Clean and quite room, washing machine (I used it) in the room, a nice indoor swimming pool, a gym, nice staff everywhere (reception, cleaning/housekeeping, and restaurant)…
6/11
Response from Property: Dear guest, thank you for staying with us and leaving your valuable comments. As you said, we have been committed to creating a warm and sweet home for our customers. Your comfortable stay is also our highest pursuit. Thank you for finding a home away from home in our hotel. We also look forward to your visit again. Hotel General Manager Yang Ji
Khodaii
Holiday Inn Superior Double Room
Stay Date Apr 2025
Business travelers
6 Reviews
8.5/10
Very Good
Posted on May 15, 2025
I arrived late at night and once went to my room I found that the safe was was not available. O I informed the reception and they apologized for taking the safe out and they sent me to a grand two bed room suite instead which was extremely clean and spacious though I did not really needed it but it was a very good move from them they even offered me a free breakfast . Staff were generally very polite and cooperative. I am sorry that I could only stay one night.
Response from Property: Dear guest, thank you for choosing our Holiday Inn Hangzhou CBD. Located in the CBD of Hangzhou, our hotel offers convenient transportation access and is close to commercial, entertainment, and shopping centers. Our hotel is in a prime location, and we will continue to provide high-quality service and excellent guest standards to create a comfortable and cozy stay for all our guests. We look forward to welcoming you back to our hotel. General Manager Excelle Yang
Dawniris0307
Holiday Family Suite
Stay Date Nov 2024
Business travelers
17 Reviews
10.0/10
Outstanding
Posted on Dec 7, 2024
Such a nice hotel with beautiful ambience and good staff. Highly recommended
Response from Property: Dear guest, thank you for choosing our Holiday Inn Hangzhou CBD. Located in the CBD of Hangzhou, our hotel offers convenient transportation access and is close to commercial, entertainment, and shopping centers. Our hotel is in a prime location, and we will continue to provide high-quality service and excellent guest standards to create a comfortable and cozy stay for all our guests. We look forward to welcoming you back to our hotel. General Manager Excelle Yang
Lifeisbeautiful888
Holiday Inn Superior Double Room
Stay Date Aug 2024
Business travelers
37 Reviews
7.5/10
Posted on Oct 12, 2024
Standard service, breakfast good selection. Not really close to metro. Clean room.
Response from Property: Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you enjoyed the variety of our breakfast offerings. Providing a good selection of breakfast items is important to us, and we're glad to know it met your expectations.We understand and apologize for the inconvenience caused by the hotel's distance from the metro station. We look forward to welcoming you back again in the future. General Manager Excelle Yang
HUI TEN
Holiday Inn Superior Twin Room
Stay Date Apr 2024
Travel with friends
3 Reviews
5.5/10
Posted on May 27, 2024
Need to do some upgrade, the facilities too old. The lighting in the room and bathroom is too dim. Shower head not in good condition.
Response from Property: Dear guest, hello, thank you for choosing Holiday Inn Hangzhou CBD, very happy that our service can be praised by you, but from your evaluation we still have a lot of shortcomings, and will focus on improvement, I hope you can choose our hotel next time you have the need to stay, I believe we can do better, look forward to your next visit! General manager Excelle Yang
Guest User
Holiday Inn Superior Twin Room
Stay Date Mar 2024
Business travelers
2 Reviews
10.0/10
Outstanding
Posted on May 6, 2024
Enjoy our stay in the hotel, jacket left in the closet and the hotel offers to courier to me which really warm our journey , will definitely return soon!
Response from Property: Thank you for your recognition of our hotel service and we look forward to your next stay. General Manager Excelle Yang.
KA SZE CASS
Holiday Inn Superior Double Room
Stay Date Dec 2024
Business travelers
1 Reviews
9.5/10
Amazing
Posted on Jan 13, 2025
Daily clean can be better
Response from Property: 尊敬的賓客,感謝您百忙之中對錢江新城假日酒店作出評價,感謝您的反饋,每一條建議和意見都能幫助我們進步。很遺憾這次沒能達到您的期望,請接受我們誠摯的歉意。我們將繼續提高對客服務質量,不斷進行維護升級。希望您能再次入住我們酒店,親自體驗我們的進步。酒店總經理 楊戟
Guest User
Holiday Inn Superior Double Room
Stay Date Oct 2024
Business travelers
8 Reviews
7.0/10
Posted on Nov 10, 2024
Lights are too dark in the room
Response from Property: Dear Guest, Thanks you for choosing Holiday Inn Hangzhou CBD. First of all, thank you for your recognition of our service, and we apologize that you didn't have a perfect stay. We will investigate the issues you raise and improve. I hope you can choose our hotel again next time, we will provide you with excellent service, I wish you a happy trip--- General Manager Excelle Yang.
Guest User
Holiday Inn Superior Double Room
Stay Date May 2024
Business travelers
2 Reviews
8.0/10
Very Good
Posted on Aug 15, 2024
Everything's fine. Stayed here every time I came.
Response from Property: Dear guest, hello, thank you for choosing Holiday Inn Hangzhou CBD, very happy that our service can be praised by you, but from your evaluation we still have a lot of shortcomings, and will focus on improvement, I hope you can choose our hotel next time you have the need to stay, I believe we can do better, look forward to your next visit! General manager Excelle Yang
Terence9372
Holiday Family Suite
Stay Date Nov 2023
Family
9.0/10
Great
Posted on Dec 11, 2023
Excellent service, especially front desk, 小刘and小熊。 Will stay here again if visit Hangzhou again
Response from Property: 尊敬的賓客您好!感謝光顧杭州錢江新城假日酒店,也很感謝您給我們的點評,您的認可就是對我們最大的支持,能給您帶來美好的體驗是我們最大的追求,感恩遇見,感謝認可。我們一直堅持“ 賓至如歸,笑由心生”的服務理念。相信我們每一位員工都會一如既往真誠待客,用杭州温度,假日微笑傳承,積極主動的個性服務,讓每一位客人享受家一樣的關愛。誠摯邀請您的再次光臨,酒店全體員工將繼續竭誠為您服務 酒店總經理 楊戟
Guest User
Holiday Inn Superior Double Room
Stay Date Jul 2024
Business travelers
2 Reviews
10.0/10
Outstanding
Posted on Aug 12, 2024
Good, thanks for lonnie and crystal
Response from Property: Dear guest, hello, thank you for choosing Holiday Inn Hangzhou CBD, very happy that our service can be praised by you, but from your evaluation we still have a lot of shortcomings, and will focus on improvement, I hope you can choose our hotel next time you have the need to stay, I believe we can do better, look forward to your next visit! General manager Excelle Yang
Leonid Lashkevich
Holiday Inn Superior Double Room
Stay Date Mar 2024
Business travelers
10 Reviews
10.0/10
Outstanding
Posted on Apr 23, 2024
Everything was fine. Good attitude. Clean and cosy.
Response from Property: Dear guests: Thank you for choosing Holiday Inn Hangzhou Qianjiang New Town, I am very happy for your recognition of us, bringing intimate and thoughtful service to guests is what we have always insisted on, and we look forward to your next time you can bring your relatives and friends to Qianjiang New Town Holiday Inn again, thank you for your support to our hotel, we will continue to do a good job in service, look forward to your stay again, I wish you a happy life! General Manager Excelle Yang
Guest User
Holiday Inn Superior Double Room
Stay Date Sep 2024
Solo travelers
1 Reviews
10.0/10
Outstanding
Posted on Oct 31, 2024
Lonnie and Eric is good
Response from Property: 尊敬的賓客,感謝您的入住並留下寶貴的意見,誠如您所言,我們一直致力於為客户打造一個温馨甜蜜的家,您入住得舒心也是我們的最高追求,感謝您在我們酒店找到了賓至如歸的感覺,我們也期待您的再次光臨。 酒店總經理 楊戟
AMARSANAA
Holiday Family Suite
Stay Date Sep 2023
Family
33 Reviews
10.0/10
Outstanding
Posted on Oct 5, 2023
Perfect room for family with kids etc... has a kitchen and bedrooms as well as a tv room with a couch. And a dining table. Pool is quite nice indoor pool. Room service was excellent.
Response from Property: Dear guests, hello! Thank you for visiting Holiday Inn Hangzhou Qianjiang New City and sharing your wonderful stay experience. Thank you very much for your affirmation of the hotel. Thank you also for your recognition of the hotel staff. We will convey your recognition to the staff. Guest satisfaction is Our service tenet is that we will continue to provide you with high-quality services and create an unforgettable stay experience for you. We look forward to your visit again and wish you a happy life! Hotel General Manager Yang Ji
Guest User
Holiday Inn Superior Double Room
Stay Date Aug 2023
Solo travelers
3 Reviews
5.0/10
Posted on Sep 14, 2023
房间座机电话接线broken. It was not fixed after I checked in. The front desk person checked and left as it was. The sink in the bathroom did not drain at all. Very disappointed at the hotel considering the price I have to pay.
Response from Property: Dear guest, Thank you very much for your stay and detailed review. It is the continuous care and supervision of guests like you that can make us constantly find problems in the work and make changes in time. Sincerely invite you to come again, and all the staff of the hotel will continue to serve you wholeheartedly. General manager Excelle Yang