This hotel is conveniently located. There are all kinds of stores and restaurants as soon as as you walk out of the hotel. Best of all its less than 10 minutes from West Lake. Breakfast is quite decent as well. Staff were all very friendly and full of smiles. What was impressive was that I watched a security guard help some hotel guests clean out what I suspect was some kind of spillage in the trunk of their car.
Overall, very clean, great staff and amazing value. I only gave 3 stars for service instead of 5 because people claim to work for the hotel offered a ride service for 240-300 RMB to drive us around the lake and take us to the best tourist spots. Anywhere we wanted for 3-4 hours. Free to go as we please. So my wife agreed. The reality was that he took us to one tourist spot. The rest were junk shops to sell overpriced tea, silk and other things. After the silk store we told we wanted to go to a specific tourist location and he said they were fake or didn't exist anymore. When he realized we weren't interested in buying anything he found the first available spot and tossed us to the curb. He wasted our day which caused us to book an extra day to go back to all the spots we were supposed to see.