Reviews of SSAW Boutique Hotel Hangzhou West Lake

Response from Property: Dear Guest,We sincerely apologize for the extremely unpleasant check-in experience you had.We have urgently implemented a series of measures to address this issue. On the one hand, we have significantly enhanced the promotion of our no-smoking policy. More eye-catching no-smoking signs have been posted in all public areas and guest rooms of the hotel. Additionally, we will reiterate the no-smoking regulations when guests check in. On the other hand, we have substantially increased the frequency of inspections by our staff to ensure that any smoking behavior can be promptly detected and stopped.We fully understand the importance of a smoke-free environment to you and will make every effort to prevent such incidents from happening again. Once again, please accept our heartfelt apologies. We also hope that you will continue to monitor our work. If you encounter similar problems in the future, please feel free to contact us, and we will address them immediately.Wish you a happy life and all the best!

Response from Property: Dear friends, thank you for coming! Looking forward to seeing you next time！

Response from Property: Dear friends, thank you for staying in our hotel and having a good memory. We are looking forward to meeting you next time!

Response from Property: Dear friends, thank you for staying in our hotel and having a good memory. We are looking forward to meeting you next time!

Response from Property: Dear guests, thank you for your good comments and look forward to seeing you next time!

Response from Property: Dear friends, thank you for staying in our hotel and having a good memory. We are looking forward to meeting you next time!

Response from Property: Dear friends, thank you for staying in our hotel and having a good memory. We are looking forward to meeting you next time!

Response from Property: 尊敬的客人您好：感謝您入住藝聯君亭酒店並利用您的寶貴時間告知我們的入住體驗，非常歡迎您無論商務出差或是旅行再次選擇藝聯君亭酒店，期待您的下次入住我們能帶給您一個五星體驗！

Response from Property: Thank you very much for your strong recommendation and high evaluation of our hotel! We are sincerely happy to know that the hotel's location is so convenient for your child to take the TOEFL test. It is right next to the examination room and less than 5 minutes' walk away. It is also located in a quiet alley, which can provide a good examination environment for your child. Being the first choice hotel for TOEFL and IELTS candidates and parents is the greatest recognition and encouragement for us. We will continue to provide high-quality services and comfortable accommodation experience for every guest staying in the hotel. We also look forward to more candidates and parents choosing our hotel in the future. We will definitely live up to everyone's trust!

Response from Property: Welcome to stay again! After so many years, you still remember our hotel, which is a great encouragement to us. We will continue to keep it clean and will gradually optimize the facilities. I hope that this trip to see Zhou Chuanxiong's concert will be more wonderful because of our service!

Response from Property: 尊敬的客人，看到您分享此次一家人在酒店的愉快入住經歷，我們由衷地感到高興！很高興酒店憑藉臨近演唱會場地的絕佳地理位置，以及鬧中取靜的氛圍，為您一家的出行提供了便利。能得到您對酒店衞生設施、早餐服務的認可，還有對工作人員耐心服務的點贊，這對我們而言，是最大的鼓勵。我們一直致力於為每一位賓客打造安心、舒適的居住環境，提供細緻入微的服務。期待您再次來杭州時，繼續選擇入住我們酒店。我們會一如既往地用心服務，爭取為您創造更多美好的回憶！

Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing such a detailed stay experience! We are honored to know that you came to watch Zhang Huimei's concert, and we are happy to provide you with a convenient location and comfortable service! Regarding the bathroom overhead shower you mentioned, we have recorded it in detail and fed back to the engineering department. In the future, we will gradually optimize the shower facilities based on the actual needs of the guests, and provide more considerate designs for guests like you who value experience. Your recognition of the cleanliness of the room, free drinks and breakfast quality is a great encouragement to our team! Looking forward to seeing you again at the next concert or trip! I wish you a pleasant journey and enjoy every passion

Response from Property: Dear guest, thank you for sharing so carefully! We are honored to know that our location provides convenience for you to attend the concert, the quiet environment allows you to rest comfortably, and the breakfast and souvenirs can relieve your worries during your busy schedule. Always paying attention to the subtle needs of guests is the original intention of our service. We look forward to continuing to provide you with "just the right surprise" when traveling or watching performances in the future. Sincerely welcome you to come again, and wish you a wonderful journey!

Response from Property: I am so happy to see that you like the design style of our hotel so much! Your careful appreciation of the decorative details is exactly the original intention of our team to polish the space - we hope that every guest can immerse themselves in the unique artistic atmosphere and make the journey an aesthetic enjoyment. Thank you again for freezing this wonderful encounter with words. All the friends in the hotel are waiting for you to go home in the courtyard surrounded by greenery!