Sniff Hotel

Hygiene: The room was very tidy and clean. Facilities: All in good working order, simple and practical. Environment: Located on the back hills of West Lake, the scenery is truly beautiful. However, the immediate vicinity isn't very lively. There's a street nearby with a supermarket and restaurants. The main reason for staying here was its proximity to the shuttle bus stop for Lingyin Temple. Service: The hotel is very business-oriented. During business events, the rooms are fully booked, so they wouldn't offer an upgrade. Also, at breakfast, when it's busy, they are slow to refill dishes. By 8:30 AM, there were empty trays with no sign of replenishment. The variety was average, just convenient. Late check-out until 2 PM (subject to room availability).

The price is quite reasonable, especially considering its proximity to West Lake.

Great value for money, convenient for errands nearby, good service, and close to attractions. The breakfast was delicious!

The staff were really enthusiastic. Before my stay, I chatted with them to understand what was around the hotel for evening visits and how long it would take to get to Lingyin Temple, and they patiently explained everything. When I left, I forgot my invoice, but after contacting them on WeChat, they promptly helped me get a new one. The overall quality of the front desk staff is excellent. The room was small but perfectly adequate, and I had a very good night's rest. If you're planning to visit Lingyin Temple, the scenic area has traffic restrictions, but there are special shuttle services nearby to take you in. Highly recommended!

The room layout was very well done, making for a comfortable stay. The air conditioning worked great too. Everything inside was spotless, making it a really pleasant experience. I hope to stay here again on my next visit and wish the owner continued success in their business.

I stayed at this hotel for two nights. Although the room was new, the actual experience was fraught with numerous issues that severely impacted my stay. I'm providing this honest feedback to alert other travelers. 1. **Terrible Soundproofing**: Footsteps and conversations in the hallway, along with various noises from the adjacent room, were clearly audible. There was absolutely no privacy, and my rest at night was greatly disturbed, making it impossible to sleep soundly. 2. **Unbelievable Front Desk Handling, Posing a Safety Hazard**: The projector in our room turned on automatically at night. As two women, we called the front desk to ask how to turn it off. This should have been a simple matter resolved with a quick instruction. Instead, at midnight, 30 minutes after our call, the front desk sent a burly male staff member to knock on our door and enter the room, where he then rummaged around for the remote control. This incident left us feeling uneasy and completely stripped us of our sense of safety. 3. **Obvious Room Hardware Flaws**: The room was small and felt cramped. Lighting relied solely on two LED strips; the lack of a main light fixture resulted in dim illumination, making daily tasks like washing up or organizing luggage very inconvenient. The bathroom had even more prominent issues: the toilet's water pressure was too low to flush properly, the sink drained very slowly, and the exhaust fan couldn't be turned off independently, making it hard to dissipate odors. The smell from the sewer permeated the air, and we could hear water flowing within the walls. 4. **Insufficient Basic Amenities**: Reusable slippers were not provided, only disposable ones, which are impractical for long-term travelers. The level of service and facilities is severely inconsistent with the price.

Not soundproof at all. There was a fan noise all night long, and construction next door during the day. The walls were dirty, and the plasterwork in the corners looked uneven and bumpy. There were also mosquitoes. The price I paid on May 1st didn't match the quality of the room. While the exterior environment was decent, the indoor lighting was dim and the overall interior wasn't great.

The rooms are small and very close together, with virtually no soundproofing. On the day of check-in, I requested adjoining rooms in advance, and the front desk agreed, saying they would arrange it as soon as the rooms were cleaned. However, by 8 PM, I found we were still far apart. Considering it was late, I didn't push for the change. The next morning at 9 AM, I went again to request adjoining rooms. I even emphasized that if a room was available, they should move us directly, and if not, they should inform me. The front desk agreed again. In reality, I received no updates throughout the day. When I inquired again at 8 PM, the staff on duty looked completely bewildered, clearly indicating no handover had taken place. They even implicitly blamed me for being difficult, asking how the rooms were far apart (one was room 02, the other 11). This made me very upset. At the hotel breakfast, the only coffee machine was broken, and there wasn't even instant coffee as a backup option. When checking out, I asked for an invoice. The front desk staff rudely just threw a QR code at me, telling me to add them as a friend to discuss it further. So, as of writing this review, I still haven't gotten my invoice. I'm not sure if this is typical for Hangzhou's service industry, where staff feel they are on equal footing with guests, or if Trip.com is unable to provide adequate service guarantees. These two consecutive terrible experiences have made me seriously hesitate about booking hotels through Trip.com again.