Metropolo Jinjiang Hotels (Hangzhou West Lake Culture Square) Reviews

Response from Property: Dear Sir/Madam：Thank you for taking the time to share your feedback about your recent stay with us. We are deeply sorry to hear that you did not have a pleasant experience during your stay.We take all guest complaints seriously and apologize that the smell of cigarettes was prevalent in your room. It is unacceptable that there were cigarette ashes under the bedside table, and we will ensure that this issue is addressed immediately.Additionally, we are surprised to hear that the entire building smelled of cigarettes, as we have strict non-smoking policies in place throughout our hotel. If this

Response from Property: Jinjiang Metropolo Hotel is located in a prosperous section of the city and is a stone's throw away from the West Lake. It is within walking distance of the West Lake Cultural Plaza Intime, where various delicious restaurants are located, making it convenient for tourists and business guests to travel. Continuous innovation and continuous improvement of service quality are our unremitting goals, and being able to bring pleasure and enjoyment to our guests is our service tenet. Looking forward to your visit again!

Response from Property: The hotel strives to provide each guest with the most thoughtful and meticulous service, and to bring every guest a valuable experience. Hangzhou West Lake Cultural Plaza Hotel, Jinjiang Capital City, is a young and dynamic hotel that showcases the unique charm of the hotel to guests with its simple style and warm and considerate service. Encouragement from guests is the greatest support and encouragement for the hotel. We will serve every guest with care and look forward to meeting you next time

Response from Property: Thank you for staying at the West Lake Culture Plaza Hotel in Jinjiang capital. The golden cup and silver cup are not as good as your reputation. Xiaojin is glad to provide you with a pleasant feeling of check-in. All our rooms are made of Chinese famous brand baicaoji series toiletries to create a high-quality feeling of check-in. On the second floor is our breakfast buffet. Breakfast varieties are combined with Chinese and Western styles to open your taste buds for the day, A day full of energy, you are welcome to come next time. I wish you a happy life and self-protection!

Response from Property: Hotel response: Dear guest, thank you very much for choosing our hotel and taking the time to share your stay experience. We are deeply sorry for the problems you encountered during your stay and thank you for your understanding and support. Regarding the room hygiene issue you mentioned, we are deeply sorry for leaving you with an unclean impression. We always regard the cleanliness of the guest rooms as a top priority and strictly abide by the hygiene standards and operating procedures. In response to your feedback, we will immediately conduct a thorough inspection and retrain the relevant staff to ensure that similar situations do not occur again. At the same time, we will also strengthen daily supervision and management to ensure that the hygiene quality of the guest rooms always meets the standards. Thank you for your valuable comments. We will continue to work hard to improve the quality of our service and bring you a more comfortable and satisfactory stay experience. If you have any other questions or suggestions, please feel free to contact us. We will serve you wholeheartedly and wish you a happy life!

Response from Property: Dear guest, thank you very much for visiting our hotel: Hello! Thank you very much for choosing to stay at Jinjiang Metropolo Hangzhou West Lake Culture Square Subway Station and sharing your stay experience. I was really moved by your comments. I am glad that the hotel can bring you a good time during your trip. Your praise really gives us great encouragement. We will definitely do better and strive to provide every guest with a home-like stay experience~ Welcome to come home often to have a good review, we will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear guest, hello, thank you for your evaluation of our hotel! We are glad to hear that you are satisfied with our location and facilities. Regarding the camera you mentioned, should it be the photo you uploaded? Your photo should have a history. We ensure that all If you have any other suggestions or questions, please feel free to contact us. We will serve you wholeheartedly. Thank you again for your feedback. Welcome to visit again and wish you a happy life.

Response from Property: Dear guest: Thank you very much for choosing our exquisite business room and giving a positive evaluation of our transportation and geographical location. We are very happy to provide you with convenient travel options and comfortable accommodation. Regarding the question you mentioned that pure tourism is a bit far from the city, I don’t know if you are a little wrong, haha, hehe 😁, our hotel is located in the Wulin West Lake business district in Hangzhou, very close to the West Lake scenic area, but the subway you mentioned is very convenient, which is indeed a big advantage for us. The subway network covers a wide range and can quickly take you to various attractions and business centers. Thank you again for your stay experience. If you have any other suggestions or needs, please feel free to contact us. Looking forward to your visit again! I wish you a happy life.

Response from Property: Dear guest, thank you very much for visiting our hotel: Hello! Thank you very much for choosing to stay at Jinjiang Metropolo Hangzhou West Lake Culture Square Subway Station and sharing your stay experience. I was really moved by your comments. I am glad that the hotel can bring you a good time during your trip. Your praise really gives us great encouragement. We will definitely do better and strive to provide every guest with a home-like stay experience~ Welcome to come home often to have a good review. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel, and look forward to visiting again. Wish you a pleasant journey!

Response from Property: Dear guest: Hello, thank you very much for choosing our hotel and for your valuable comments on our facilities and services. Regarding the problem of dim rooms you mentioned, we will arrange staff to check and adjust as soon as possible to ensure that every guest can enjoy a bright and comfortable living environment. Thank you again for your feedback and look forward to seeing you again!

Response from Property: Dear guest, thank you very much for your visit to our hotel. Dear guest: Hello! Thank you very much for choosing to stay at Jinjiang Metropolo Hangzhou West Lake Cultural Plaza Subway Station Branch and sharing your stay experience. I'm really touched by your review. I'm glad that the hotel can bring you a wonderful time during your trip. Your appreciation really gives us a lot of encouragement. We will definitely do better and strive to provide every guest with a home away from home experience. You are welcome to come home often and check out the good reviews. We will continue to work hard to live up to it. Your favorable review. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: Dear guest, thank you very much for visiting our hotel: Hello! Thank you very much for choosing to stay at Jinjiang Metropolo Hangzhou West Lake Culture Square Subway Station and sharing your stay experience. I was really moved by your comments. I am glad that the hotel can bring you a good time during your trip. Your praise really gives us great encouragement. We will definitely do better and strive to provide every guest with a home-like stay experience~ Welcome to come home often to have a good review, we will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!

Response from Property: Dear, thank you for your evaluation of us and your opinion. I'm sorry that we couldn't give you a 100% check-in experience. I won't find any excuses to stall you. I'm really sorry. We will take this as a warning and will not disappoint our guests again. , due to some shortcomings and missing parts, your stay was a bit flawed. I'm really sorry! Only your suggestions can promote the continuous progress of the capital city. Capital partners keep reminding themselves: the service is endless! I believe you will have a new and better experience next time you stay! wish you a happy life!

Response from Property: Dear guest, thank you very much for your visit to our hotel. Dear guest: Hello! Thank you very much for choosing to stay at Jinjiang Metropolo Hangzhou West Lake Cultural Plaza Subway Station Branch and sharing your stay experience. I'm really touched by your review. I'm glad that the hotel can bring you a wonderful time during your trip. Your appreciation really gives us a lot of encouragement. We will definitely do better and strive to provide every guest with a home away from home experience. You are welcome to come home often and check out the good reviews. We will continue to work hard to live up to it. Your favorable review. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!