Holiday Inn Express Hangzhou Jiuzhou

Holiday Inn Express Hangzhou Jiuzhou Reviews

Holiday Inn Express Hangzhou Jiuzhou

Runguang Building, No. 8 Jiuchang Road, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Holiday Inn Express Hangzhou Jiuzhou
Holiday Inn Express Hangzhou JiuzhouHoliday Inn Express Hangzhou JiuzhouHoliday Inn Express Hangzhou Jiuzhou
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Holiday Inn Express Hangzhou Jiuzhou Guest Reviews

4.7/5
Outstanding
988 Reviews
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(988)
Positive reviews(978)
Reviews with photos/video(401)
Delicious breakfast(185)
Friendly front desk staff(125)
Perfect for business trips(63)
Large rooms(37)
Convenient parking(28)
Stayed multiple times(13)
Tasty coffee(12)
Tasty restaurant(8)
Negative reviews(10)
Infinitytraveler
Selected Twin Room
Checked in Sep 2023
Couples
9 Reviews
4.0/5
Very Good
Posted on Oct 22, 2023
Delicious breakfast and very clean and modern hotel we will definitely book it again next time
Response from Property: Dear Guest, Thank you for your review of our hotel. The hotel provides a warm and comfortable environment for the majority of guests with the service concept of value for money. The hotel has 242 stylish rooms with multifunctional furniture designed to enhance your comfort and privacy during your stay. You'll enjoy a comfortable bed, refreshing shower, office and leisure facilities, Chinese and Western breakfast buffet - all designed to provide you with a pleasant travel experience. We look forward to welcoming you back! Have a great day! IHG Social Listening Team
Guest User
Selected Twin Room
Checked in Nov 2023
Family
2 Reviews
5.0/5
Outstanding
Posted on Dec 24, 2023
beautiful Room was clean
Response from Property: Dear guests, we are honored to have your recognition and support. We know that when you go out, cleanliness is the most important thing, we feel the same, so our daily cleaning work, from the lobby to the guest rooms of each corner and corner, are meticulous, meticulous, and strive to present you with a flawless space to stay, so that guests feel at ease, rest assured. The hotel rooms are staggered layout, fashionable style, soft and bright lighting, comfortable sofa by the window, clean and spacious bathroom wet and dry partition, where you can enjoy quality sleep, refreshing shower, high-speed Internet and channel cozy experience. All rooms are equipped with mini refrigerators, safes, multi-functional power supply configurations, flexible and mobile multi-functional furniture, making your stay more comfortable and convenient. We look forward to welcoming you again and wish you a pleasant journey! Sincerely,IHG Social Listening Team.
Lim Sok Huang
Selected Double Room
Checked in Jul 2024
Solo travelers
6 Reviews
3.7/5
Posted on Aug 31, 2024
Nice breakfast n room is nice too
Response from Property: Dear guests, thank you for staying at Holiday Inn Express Hangzhou Jiuzhou. The hotel has 242 rooms, spacious and comfortable, 30 square meters of spacious space, equipped with 43-inch LCD flat-panel TV, indoor safe, high-quality brand bedding, down quilt, soft and hard double pillows, a new generation of sanitary design - wet and dry separation at the end of your one-day sightseeing tour you can get the body and mind completely relaxed. In the morning, breakfast is an important source of energy to start the day, the restaurant presents a variety of Chinese and Western meals for you to choose from, with a variety of buns, siu mai, steamed dumplings, mixed grains and porridge to warm the stomach. We also offer a variety of Chinese and Western dishes for you to choose from, including buns, dumplings, steamed dumplings, grains and congee. We also offer a delicious Ruixing Coffee with exquisite Chinese snacks, and a bowl of noodles specially recommended for you to awaken your sleeping taste buds and sense of smell in the early morning. We look forward to meeting you again and wish you a pleasant journey!Sincerely,IHG Social Listening Team.
Hamidreza & Atefeh
Selected Twin Room
Checked in Jun 2023
Couples
24 Reviews
5.0/5
Outstanding
Posted on Jul 26, 2023
Comparing the price with the quality of the hotel, I would rate it Excellent without a doubt.
Response from Property: Dear Guest,We are delighted to hear that you enjoyed your stay with us. We always believe that intentions can be done, the pursuit of the ultimate service, we continue to create a warm and comfortable living environment for guests and strive to meet the requirements of different guests with the highest cost performance.We look forward to seeing you again and wish you a pleasant journey!IHG Social Listening Team
James Edward
Selected Twin Room
Checked in Jun 2023
Solo travelers
111 Reviews
4.2/5
Very Good
Posted on Jul 3, 2023
A little isolated from the metro and building work nearby, but it was fine for 1 night… lovely staff (Belle’s english is excellent) and very very clean room
Response from Property: Dear Guest, Thank you so much for your review and sharing! It is always a pleasure to receive positive feedback. We will continue to strive to provide quality services that allow our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and your continued support in the near future. Thank you! Yours sincerely, IHG Social Listening Team
Guest User
Selected Double Room
Checked in Jul 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Aug 10, 2024
Everything is great!
Response from Property: Dear guests, thank you for visiting Holiday Inn Express Hangzhou Jiuzhou. We have prepared warm and cozy rooms to comfort you after a long day. Quiet rest environment is inseparable from the soundproof effect of the guest rooms, the hotel windows are double hollow soundproof, curtains also have a good effect of shading, the door is also a special thickening of solid wood door, to take care of you a good night's sleep. High-speed network coverage, and nutritious Chinese and Western breakfast, for business travelers and guests to bring comfort and convenience. We sincerely welcome you to visit us again and wish you a happy life!Sincerely,IHG Social Listening Team.
Guest User
Selected Twin Room
Checked in Aug 2023
Business travelers
9 Reviews
5.0/5
Outstanding
Posted on Sep 10, 2023
Jack at reception was very professional
Response from Property: Dear Guest,We are very pleased to hear that you enjoyed your stay with us. I will be sure to pass on your kind comments to our staff, especially those you mentioned by name. We certainly look forward to seeing you again, hopefully sooner rather than later! IHG Social Listening Team
Guest User
Selected Double Room
Checked in Oct 2023
Family
14 Reviews
5.0/5
Outstanding
Posted on Dec 4, 2023
Good hotel and good services!
Response from Property: Dear Guest,Thank you for your positive feedback about our hotel and services! We are glad to hear that you have had a pleasant stay with us.We always strive to provide excellent services and facilities to ensure that our guests can enjoy a comfortable and enjoyable experience.Thank you again for staying at our hotel and we look forward to your return in the future.Best Regards.IHG Social Listening Team
Agrawal
Selected Twin Room
Checked in Jul 2023
Business travelers
23 Reviews
5.0/5
Outstanding
Posted on Aug 20, 2023
Nice room with clean environment
Response from Property: Dear Guest， We are very happy to learn that the clean and comfortable environment allows you to live comfortably. We always uphold the environment is clean is fundamental, quality service is the purpose, humane care is always accompanied by the heart for the majority of guests to provide quality service. To make you feel more comfortable, the hotel strictly implements the InterContinental Hotels Group's cleaning programme,always guarding your peace of mind when travelling.We look forward to seeing you again.Have a nice day!IHG Social Listening Team
Dundunma＞xiaoriyue
Selected Double Room
Checked in Jan 2025
Family
19 Reviews
5.0/5
Outstanding
Posted on Feb 23, 2025
The most satisfactory hotel in Hangzhou, no doubt! Great value for money, reasonable room layout, clean and hygienic, rich breakfast, can't find any faults
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好，感謝您對小智各方面的肯定，您的滿意是小智前進的動力，我們會繼續努力精益求精。小智始終堅持為賓客帶來高性價比的入住體驗，整潔乾淨的客房，精巧齊全的設施設備以及熱情細緻的服務，無論是商務和休閑度假旅客都能盡情放鬆和享受智選假日品牌所提供的安全、舒適、温馨和便捷的住宿體驗。期待您的下次光臨，祝您旅途愉快。智選假日賓客關懷團隊
Guest User
Selected Twin Room
Checked in Dec 2024
Business travelers
8 Reviews
3.7/5
Posted on Feb 1, 2025
The service is OK, and the side room is also big, but you need to pay coins for laundry, but the waiter didn't collect them, which is ok. Give a good review.
Original TextTranslated by Google
Response from Property: 親愛的賓客您好，感謝您的入住並與我們分享您的入住體驗！小智家的小夥伴服務高效專業，工作中保持高度的敏鋭度，時刻做到以客人的需求為服務導向，想您所想，急您所急，一定不會”讓您把寶貴的時間浪費在無盡的等待中”，以最熱忱的接待，最高效的業務能力助您快速到房間休息，養精蓄鋭。酒店擁有舒適的房間，精挑選舒凈適意的睡床，酣暢淋漓的沐浴設施，靈活移動的多功能傢俱、足夠便捷的充電插孔和 USB 接口等體貼周到的設計，高速網絡連接，豐盛可口的自助早餐，更有便捷的洗衣閣，免費停車位等增值服務，讓您出遊的每時每刻都倍感輕鬆。希望下次入住能給您提供更滿意的入住體驗，期盼您能再次蒞臨，祝您新年快樂，萬事順心！智選假日賓客關懷團隊
Guest User
Selected Twin Room
Checked in Nov 2024
Travel with friends
4 Reviews
3.5/5
Posted on Dec 25, 2024
When checking in and communicating with the front desk during the stay, the front desk staff was always impatient and stiff, which was a big difference from the service staff in the breakfast room when we had breakfast the next day. The service staff in the breakfast room greeted us from a few steps away and asked about the room number. We could feel their enthusiasm as soon as we walked in. The dining environment in the breakfast room was also very quiet, and the breakfast variety was quite rich, so we could eat comfortably. Secondly, the overall hygiene of the room was quite clean and tidy, and the shower room was very spacious. There was a construction site outside the hotel, which did not have much impact at night, but if we wanted to sleep in, we suggested that we communicate with the hotel to ask for a room on the other side, which should have better sound insulation. The front desk is the first impression given to guests by the hotel, and it can really determine the guest's stay experience to a large extent. The front desk of this hotel really needs to be trained well on how to bring more positive emotions to the work of meeting guests.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Holiday Inn Express Hangzhou Jiuzhou. Thank you for your affirmation of our breakfast room service staff, room hygiene and breakfast. The hotel is committed to providing you with first-class logistical support, clean and tidy guest rooms, high-quality bedding, comfortable bathing experience, nutritious and healthy catering, a rich variety of entertainment facilities, warm and considerate service, making your stay more comfortable, convenient, simple and intelligent. The service issues you reported are the top priority of the hotel. We attach great importance to them. We also notified the relevant departments to check and verify them as soon as possible. In the future, we will continue to strengthen the training and management of front desk staff and be fully prepared to provide you with professional and efficient services. Thank you for your valuable suggestions. We sincerely look forward to your visit again and wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
Selected Double Room
Checked in Nov 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 21, 2024
The hotel is clean and tidy. The front desk lady Bell is very nice, with good service and patience.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好， 感謝您對我們的認可， 客人的每一絲需求都是我們真誠為之努力的方向。“服務至上、賓至如歸”是酒店始終貫穿全程的核心理念，我們希望，在這裏提供給您的不僅僅是一個停靠休息的地方，更是一個如家般的“温馨港灣”。在衞生方面，小智認真對待每一次清潔，酒店大堂至客房每一條布草，從細節入手為客人提供乾淨整潔的居停空間。隨時恭候您的再次蒞臨，祝您旅途愉快！智選假日賓客關懷團隊
Pinglantingyu
Selected Twin Room
Checked in Nov 2024
Business travelers
27 Reviews
5.0/5
Outstanding
Posted on Jan 2, 2025
The room is spacious and the setting is user-friendly. The receptionist Xiao Wang at the front desk is thoughtful and enthusiastic.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your praise. Our daily motivation comes from the words of recognition and support in the reviews, which are full of touching and surprises! We are well aware of the importance of a comfortable and clean accommodation environment for guests, so we strictly control the hardware facilities and hygiene standards to ensure that every guest can enjoy a high-quality accommodation experience. There is no end to satisfaction, only endless enthusiasm. We will continue to uphold the InterContinental Group's service concept of making guests feel at home, and adhere to the unremitting pursuit of the Holiday Inn Express brand to treat guests with heart. We sincerely look forward to your visit again and wish you all the best! Holiday Inn Express Guest Care Team
Guest User
Standard Queen Room
Checked in Dec 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Jan 26, 2025
The service provided by Xiao Zhao at the front desk was very good
Original TextTranslated by Google
Response from Property: Dear guest, welcome to our hotel. We have clean and comfortable guest rooms, high-quality facilities and warm and considerate service. Each room provides nutritious Chinese and Western meals, with great care to create a home-like warm atmosphere for guests. When traveling, having a comfortable stay is the expectation of every traveler and is also the ultimate goal of Xiaozhi's service. We are always ready to provide you with more impeccable professional services and detailed experience to make your journey perfect! Thank you for your recognition. We look forward to seeing you again at any time and wish your dreams come true. Holiday Inn Express Guest Care Team