Ji Hotel (Hangzhou West Lake Hubin, Erqing Building) Reviews
Ji Hotel (Hangzhou West Lake Hubin, Erqing Building)
Section B of Erqing Building, No.398-408 Yan'an Road (even numbers), Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Ji Hotel (Hangzhou West Lake Hubin, Erqing Building) Guest Reviews
4.8/5
Excellent
2186 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(2186)
Positive reviews(2170)
Reviews with photos/video(260)
Easy to get around(528)
Convenient location(481)
Close to metro(351)
Friendly front desk staff(187)
Quiet & comfortable(147)
Delicious breakfast(130)
Perfect for business trips(41)
Excellent TV(17)
Negative reviews(16)
Move On.
Superior Double Room
Checked in Dec 2024
Couples
5 Reviews
4.7/5
Amazing
Posted on Jan 6, 2025
Hotel Location is very good , only 50 meters from metro station .
Room is comfortable, cleanliness and reasonable price for stay in Hangzhou.
Not far from West Lake the Iconic scene. Can walk or by bus from hotel .
Totally recommend for this hotel .
6/9
Response from Property: Thank you for your positive feedback! We are delighted to hear that our hotel is conveniently located, close to the subway station, with comfortable and clean rooms. We also appreciate that you find our room rates in Hangzhou to be reasonable. Being close to the iconic West Lake scenic spot and providing transportation options are something we take pride in. We are thrilled to receive your recommendation and look forward to serving you again in the future.
Loetthanaphan
Superior Double Room
Checked in Nov 2024
Solo travelers
4 Reviews
4.7/5
Amazing
Posted on Dec 25, 2024
Its location is great, placed near both metro no.2 exit and bus stop. Staff both front desk and cleaning staffs are very nice and very helpful.
just only one thing that I not fully appreciate is the smart toilet its claim is not that smart since it has no auto bidet.
6/7
Response from Property: Thank you for choosing us and leaving valuable comments!We are very honored to learn that you are highly satisfied with our geographical location (close to subway exit 2 and bus stop) and the service of the front desk and cleaning staff. This is a great affirmation of our team's efforts, and we will continue to maintain and carry forward this quality service.Regarding the smart toilet experience you mentioned, we are deeply sorry that we failed to fully meet your expectations. Your opinion is very important to us, and we have taken it as an important reference to improve the quality of service, and will strive to optimize the function of the smart toilet.Thank you again for your support and trust. Your satisfaction is the driving force for our continuous progress. We sincerely look forward to your next visit, when we will welcome you with more perfect service.
Anonymous User
Queen Room
Checked in May 2024
Couples
3 Reviews
5.0/5
Outstanding
Posted on Jun 17, 2024
Good location, good tap water it’s good flow
So convenient and very close to MTR
Response from Property: Dear guests, hello, thank you very much for your recognition of our hotel. It has always been our goal to provide you with quality service, and we will continue to work hard in the future. We look forward to your visit again and wish you a happy life!
Guest User
Superior Room (2 Beds)
Checked in Oct 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Nov 17, 2024
Really friendly staff and great location next to many shops and metro station. They have rooms with a seating corner and tea-set which I think was very cute.
No negatives really as all was very fine!
Response from Property: 尊敬的賓客您好,您提到我們的員工非常友好,這正是我們團隊一直努力的方向。我們致力於為您提供最貼心、最專業的服務,讓您的每一次光臨都感到賓至如歸。您的滿意是我們最大的動力。我們期待您下次再來,繼續為您帶來更多驚喜與愉悦的體驗。
Michelle LeeYM
Superior Double Room
Checked in Oct 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on Nov 20, 2024
The hotel is very close to the metro station.
The reception staffs are very friendly & helpful & upgraded our room to bigger room type.
Breakfast has many varieties and many eateries around the hotel area.
Overall a good stay at Ji Hotel.
Response from Property: 感謝您對酒店的高度評價與認可!我們很高興得知酒店離地鐵站很近,為您的出行帶來了極大的便利。前台工作人員始終秉持友好熱情、樂於助人的服務態度,能夠為您解決住宿期間的各種需求,並榮幸地將您的房間升級為更大的房型,希望為您帶來更加舒適的住宿體驗。早餐種類豐富,能夠滿足不同賓客的口味需求。同時,酒店附近還有多家餐館供您選擇,讓您的味蕾在旅途中也能得到充分的滿足。我們非常珍視您的每一次入住,也期待您在未來能再次選擇吉酒店,繼續享受我們為您提供的優質服務。
Suthi.S
Superior Room (2 Beds)
Checked in Oct 2024
Travel with friends
7 Reviews
5.0/5
Outstanding
Posted on Nov 9, 2024
Cozy room, comfy bed, great location only 2 min from Fengqi station exitA , full of amentities except refridgerator
Response from Property: 尊敬的賓客您好,您的評價對我們而言是莫大的鼓勵。從您的描述中,我們可以感受到您對酒店住宿體驗、地理位置以及設施方面的滿意。我們將繼續秉承“以客為尊”的服務理念,不斷提升服務質量,為您和更多賓客提供更加舒適、便捷的住宿體驗。期待您下次光臨,再次感受我們的熱情與專業!
Guest User
Superior Double Room
Checked in Nov 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Dec 13, 2024
The staff is very helpful.Breakfast is very good.Location is great very near metro exit.
Response from Property: 非常感謝您的好評!得知我們的員工服務熱情 早餐美味以及酒店地理位置優越,靠近地鐵出口,我們感到非常高興。我們期待再次為您服務,祝您一切順利!
pimchitr
Queen Room
Checked in Aug 2024
Travel with friends
10 Reviews
5.0/5
Outstanding
Posted on Oct 26, 2024
I love this hotel. Everything look new and clean. Bed very comfy. Breakfast is good. The scent of the hotel smell relax. It's very near train station.
Response from Property: Thank you very much for your high evaluation of our hotel! We are glad to know that you are satisfied with our room. Everything looks brand-new and clean. This is exactly the accommodation environment we have been committed to creating for our guests. Thank you again for your appreciation and support! We look forward to your coming again and wish you a happy life!
Guest User
Superior Twin Room (Memory foam mattress)
Checked in Jul 2024
Family
2 Reviews
4.5/5
Great
Posted on Sep 2, 2024
Good location. 2 mins to metro station and convenient to night market and shopping mall area. Clean hotel. Comfortable stay. Highly recommended.
Response from Property: 尊敬的賓客您好,非常感謝您對我們酒店的高度評價!我們非常榮幸能夠為您提供一個既便利又舒適的住宿體驗。您所提到的酒店位置優越,僅需兩分鐘步行即可到達地鐵站、夜市及購物中心區域,這正是我們酒店一直致力於為客人打造的便捷生活環境。同時,我們也非常注重酒店的清潔與舒適度,希望每一位入住的客人都能感受到家的温馨與舒適。您的滿意是對我們最大的鼓勵和支持,我們會繼續努力,不斷提升服務質量,為更多的客人提供更加優質的服務和體驗。再次感謝您的寶貴意見,期待您下次光臨!
Guest User
Superior Double Room
Checked in Jul 2024
Business travelers
63 Reviews
5.0/5
Outstanding
Posted on Oct 16, 2024
business trip, great hotel, more than expected, will stay again when I am back...
Response from Property: Dear guest, thank you for your affirmation of our hotel, which is the driving force for us to keep moving forward. From your review, we are deeply honored to be a warm harbor for your business trip. We are committed to providing excellent service and exceeding every guest's expectations. Your satisfaction is our greatest compliment.
Guest User
Superior Room (2 Beds)
Checked in Nov 2023
Couples
1 Reviews
5.0/5
Outstanding
Posted on Dec 31, 2023
Generally comfortable in all way. The staff is super friendly. And the location is perfect with the MRT station. And the robot in service is excellent for food delivery. Will come again...
Response from Property: The clouds are deep and I don’t know the color of the mountains and rivers, the rivers and lakes are filled with flowers overnight, everyone knows the meaning of begonias, and the autumn water is surging. A piece of red emerged from the fortress, and the primitive sea finally emerged. Xiao Ji, thank you for your support and likes, and look forward to your visit again~
username8888
Queen Room
Checked in Nov 2023
Family
6 Reviews
4.0/5
Very Good
Posted on Dec 20, 2023
Pros: Spacious room with a beautiful tea set. Good location near major sites and right at the subway’s exit. There were also various food options and convenience stores. Washer and dryer were clean and easy to use. Cool robots that’ll do food delivery.
Cons: Strange room layout with the basin far away from the toilet. Not enough desk space and only 1 bedside table. Bathroom was lacking conditioner and lotion. Cleanliness - there was a little bug in the room and a tea leaf in the pot (from the previous guest…?) when I first checked-in 😵💫 We booked 2 rooms but was given 1 without window - which wasn’t stated at the time of booking 😵💫 One of our rooms was at the end of the corridor and it was noisy as you can hear the constant buzzing of the carpark!!
Overall the hotel was okay for a short stay but pretty pricey for this quality.
Response from Property: Dear customer, thank you for staying at Ji Hotel and leaving your valuable comments. All hotel staff sincerely apologize for not meeting your expectations. The hotel management has reviewed your comments and will continue to improve our service quality. We look forward to your attention and welcome your visit again.
Guest User
Superior Double Room
Checked in May 2024
Couples
18 Reviews
5.0/5
Outstanding
Posted on Jun 15, 2024
We love Hangzhou so much that we extended our stay for an additional night. More eating and silk shopping 😄
Response from Property: I hope that every time you come, you will be as happy and warm as when you come to a friend's house. I look forward to your next visit to the beautiful Hangzhou. Because we met, we are happy!
Pornpun
Queen Room
Checked in Sep 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Oct 16, 2024
Cleanliness is good
Location near metro 👍🏻👍🏻
Service is good
Response from Property: 尊敬的賓客您好,非常感謝您的好評,您的滿意是我們最大的動力,我們會繼續努力,不斷提升服務質量,為您帶來更加愉快的體驗。再次感謝您的支持與肯定!
Nussara
Superior Room (2 Beds)
Checked in Nov 2024
Travel with friends
10 Reviews
5.0/5
Outstanding
Posted on Dec 11, 2024
Good location, staff friendly, cleanliness
Response from Property: 尊敬的賓客,您好!非常感謝您選擇我們酒店並給予好評!您的滿意是對我們最大的肯定和鼓勵。我們會繼續努力提升品質,為您提供更優質的服務和更舒適的住宿環境。期待您下次入住時再次感受到我們的進步和熱情。如有任何需要或建議,請隨時聯繫我們。祝您旅途愉快,萬事如意!