Guest User
October 4, 2023
We are the ones who stayed in the Moganshan B&B with full expectations. We spent 1,246 to stay in a room, but we had to stand in the bathtub with a shower head in hand to take a shower. This was the first time in so many years. The service and hardware are seriously inconsistent with the room rate. Due to various incompatibility, the service did not inform us in advance. My first experience during check-in was that the toilet door was stuck and I couldn't get out, which was very embarrassing. While washing, I found that there was no hot water at all. Even though I was halfway through the shower, I was still embarrassed! The door was difficult to open (see the first video). They didn't believe it and thought we couldn't open it. This B&B always thinks from the perspective that it is difficult for itself and the guests deliberately seek trouble.
Finally, I specifically checked the Ctrip B&B’s remaining available rooms for the day, and took a screenshot to ask the landlady for solution 1: change two rooms for us. Option 2: Let’s make do with it and give some money back to compensate for our psychological balance. The landlady always felt that I was looking for trouble and wanted to take advantage of her, and she was very agitated. One moment she said that she was very angry, and the other moment she said that she was not afraid of bad reviews. If I didn't trust me, it would be fine to call the police. The next moment she apologized, and her eyes were so dark. Hong, is also very strong and doesn’t have the patience to give guests the opportunity to talk about their stay experience, and posted an emotional post on WeChat Moments. I’m afraid that she’ll be in trouble in her life, so I don’t dare to continue to provoke her over this matter. I want to make my stay happy, but Nor will it be at the expense of others being stimulated.
They couldn't communicate or give us trust. They were arrogant throughout the whole process from the time we checked in, so I was unwilling to cancel the order and pay for the room again as she requested. In the end, we compromised and arranged a room for us to take a shower. After the three of us took a shower, we were told that there were guests in the second room and were not allowed to stay. The next day we woke up feeling refreshed before leaving. I don't know whether it was because we were afraid of bad reviews or because we felt sorry. It was only before we left that we felt a little human touch: a plate of grapes was given, and we helped rent a car to the airport.
The above are all honest evaluations. The service industry is not easy to do. It is more important to be warm and personal. If you don't listen to the guests' expressions of their stay experience, the guests will only become more individual and won't go far.
Later, I chose the guest room on the third floor of the B&B carefully, and I was able to accept the personality of the landlady. I like to go out and live by myself. The owner is considerate, cheerful, and enthusiastic, and I can feel it all in this hotel. When choosing, you can read reviews other than good reviews. In addition, there are many B&Bs in this place. Because I was not happy, I didn’t want to take photos and stay in this B&B. I looked around other B&Bs and found that there are more affordable properties to choose from. . It's just that this company should spend money to invest in traffic, and it ranked first in a search.
You can check the house on site before deciding whether to live in it, otherwise you will be like me and complain a lot.
Original TextTranslation provided by Google