39 Yang Gong Causeway (Yanggong Di), Xihu District, Hangzhou, Zhejiang, 310007, ChinaView Hotel Details
Select your travel dates to check room availability
We Price Match
1 night
Hangzhou Jinxi Hotel Guest Reviews
4.8/5
Excellent
1557 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(1557)
Positive reviews(1541)
Reviews with photos/video(423)
Classy environment(448)
Delicious breakfast(246)
Close to scenic area(98)
Friendly front desk staff(61)
Secluded lake view(58)
Tasty restaurant(43)
Has rooms for families(39)
Delicious buffet(18)
Negative reviews(16)
Alan1007
Tingya Twin Room
Checked in Jul 2024
Family
10 Reviews
5.0/5
Outstanding
Posted on Jul 3, 2024
A good hotel with well-equipped facilities, nice services and wonderful location.
Raph-31
Xinya Room-Double Bed
Checked in Apr 2024
Family
4 Reviews
4.2/5
Very Good
Posted on Apr 16, 2024
Pros : it is clean, breakfast is good and staff is nice. The location is nice close to the lake.
Cons : The hotel is quite old, the room didnt have a separated room for bathroom and there are small steps in the room not very baby friendly. Also Didi cannot drive to the hotel in week end . Only taxi and bus are allowed in weekend.
Response from Property: Dear WeChat380512****:Hello, thank you so much for taking the time to send us feedback of your stay experience! Our Hotel is located on the beautiful West Lake, surrounded by water, so you can remain within doors will be able to enjoy the scenery of West Lake. There are various types guest room in our hotel, including twin room and family room, and each room is strictly implemented by our professional cleaning staff, floor manager, and supervisor inspection system to ensure that your room is clean and tidy. Our buffet restaurant features a panoramic floor-to-ceiling glass window design, and the window outside is a charming courtyard scenery with the Southern China. Enjoy a delicious breakfast while admiring the scenery, and start your good trip. While meeting the different accommodation and dining needs of guests, we adhere to the Concierge service and provide personalized service, so that every guest can enjoy a warm and comfortable stay. We are honored to have received your recognition of our hygiene, breakfast, service, and location, the cozy room you stayed was upgraded for G2O summit VIPs. Each room has a private bathroom to achieve the function of dry and wet separation. In order to provide our guests with diverse accommodation experiences, some rooms have tried the Tatami style and used steps to enhance the spatial hierarchy. Unfortunately, it did not meet your liking. We sincerely invite you to bring your family to experience family room and enjoy a better family time. From March 9th to May 31st, in order to keep the road orderly and people safe, traffic management will be implemented on weekend and holiday from 8 am to 6 pm per day . We apologize for any inconvenience this may cause. If you plan to drive, please arrange your time and route in advance and inform our reception of your plate number the day before. And we also recommend you to take public transportation, take No.194 or No.318 buses at Hangzhou Flower Garden bus station and go north,it takes about 2 minutes to getting there. The West Lake in April as beautiful as a painting, you can also cycle to the hotel and enjoy the scenery of flowers and water along the way. We are sorry that we couldn't provide you a satisfactory accommodation experience this time. Thank you for the suggestions you kindly offered us, which is crucial to improving our service quality. We look forward to meeting you again in Hangzhou and Jinxi Hotel, to feel our warmth and progress. Wish you good health and lots of happiness!
Guest User
Near Stream Room-Double Bed
Checked in Apr 2024
Solo travelers
7 Reviews
4.0/5
Very Good
Posted on Apr 13, 2024
It is near the scenic side of xihu.. but there are times that didi do not drop ubat hotel as traffic is controlled and U have to hike about 2+ km when unlucky
Response from Property: Dear TISGlcuv60p****:Hello, thank you for choosing Jinxi Hotel during this beautiful spring season. Our hotel is located in the core area of the West Lake, with beautiful West Lake scenery and nearby many attractions. It is conveniently located, quiet and suitable for vacation. It's the peak season from March 9th to May 31st, in order to keep the road orderly and people safe, traffic management will be implemented on weekend and holiday from 8 am to 6 pm per day . We apologize for any inconvenience this may cause. If you plan to drive, please arrange your time and route in advance and inform our reception of your plate number the day before. And we also recommend you to take public transportation, take No.194 or No.318 buses at Hangzhou Flower Garden bus station and go north,it takes about 2 minutes to getting there. The West Lake in April as beautiful as a painting, you can also cycle to the hotel and enjoy the scenery of flowers and water along the way. If you use online platforms such as DiDi APP for go out, only taxi are allowed. We are committed to providing every guest with a comfortable and "home-like" stay experience. If you have any questions or would like to connect, feel free to reach out to us and always at your service. Thank you again for choosing Jinxi Hotel and we look forward to serving you again.
Guest User
Riguang Room-Double Bed
Checked in Mar 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Apr 6, 2024
This hotel is a hidden gem in Xihu area. The location is perfect, the room we stayed was really nice and the customer service was incredible.
Response from Property: Dear Guests: We are very happy to see you share your stay experience with us and we are very pleased to have your recognition. Jinxi Hotel is a beautiful place with all seasons. Please come again next time. I wish you all the best!
Wenjingz
Tingya Double Bed Room
Checked in Dec 2023
Family
12 Reviews
4.7/5
Amazing
Posted on Dec 16, 2023
The hotel is very closed to west lake. Just need to cross the road. Hotel surrounding is peaceful and quiet. Room clean with basic necessities. Wide spread of buffet breakfast. Staff is friendly and helpful. It will be perfect if it come with self service laundry room.
Response from Property: Dear guest: Hello, thank you for choosing Jinxi and taking the time to leave a review! No amount of nice words can match your sincere evaluation. We will make 100% efforts just to bring you a satisfactory stay. Your satisfaction will be the biggest motivation for us to move forward. We We will continue to work hard to create a "warm home" for our guests. The villa is located in the West Lake Scenic Area and on the bank of Yanggong Embankment. It is quiet in the bustle. Hangzhou Flower Garden, Botanical Garden, Yue Temple, Sudi, Longjing, Lingyin Temple and many other scenic spots are nearby. It is very convenient and pleasant to walk or ride a bicycle. Thank you again for your comments and suggestions, and you are welcome to come to Jinxi often! I wish you all the best!
wongkelly
Family-friendly 2-bed Room
Checked in Dec 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 17, 2023
Good breakfast and location. Staff very helpful and friendly
Yubolingenyangxuangan
Family-friendly 2-bed Room
Checked in Jun 2023
Family
2 Reviews
5.0/5
Outstanding
Posted on Jun 17, 2023
Nice hotel with great front desk people who are very helpful. Love to come back.
Guest User
Xinya Room-Double Bed
Checked in Nov 2023
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Nov 21, 2023
Herbert very handsome!i admire him
Response from Property: Dear guest: Hello, thank you for taking the time to give us your evaluation despite your busy schedule. Your support is the driving force for our progress. The villa is located on the bank of the relatively quiet Yanggong Causeway in the West Lake Scenic Area. It has a rare natural ecology and quiet environment in the bustling city. It is only across the Yanggong Causeway from Quyuan Fenghe and is within walking distance. Hangzhou Flower Garden, Botanical Garden, Yue Temple and other attractions are also nearby. . It is very convenient and pleasant to explore the West Lake on foot or by bicycle. It is the first choice place for leisure vacation with family and friends. I hope Jinxi will always receive your love, and we sincerely look forward to your next visit with your family! May you be happy every day!
Guest User
Near Stream Room-Double Bed
Checked in Sep 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Sep 13, 2024
The hotel service is very good. The front desk and room attendants are very friendly and enthusiastic. The room attendants Cheng Yufen and Wang Yanxiang cleaned the room very well and gave us some small gifts. The clothes were washed, ironed and packed and sent to our room. We stayed in the Hilton five-star hotel at Brussels Airport in Belgium, but the service was not so good. Next time I travel to Hangzhou, I will choose your hotel.
Original TextTranslated by Google
yuanyuantuo2006
Discount Twin Room
Checked in Aug 2024
Family
16 Reviews
5.0/5
Outstanding
Posted on Sep 3, 2024
A recommended garden-style hotel with good service facilities and environment. You can walk to the Quyuan Fenghe Scenic Area of West Lake. It is also close to the Huagang Guanyu and Three Pools Mirroring the Moon Scenic Areas.
Original TextTranslated by Google
Response from Property: Dear yuanyuantuo2006: Hello! We are glad that you had a wonderful time at our resort! Seeing that you took such beautiful photos and shared such warm comments with us during your stay, I must be a particularly caring, quality-oriented and appreciative guest. Creating a "warm home" for every guest during their journey is the unremitting goal of all Jinxi people. We are honored to be recognized by you. Your high praise for the hotel service is the best encouragement to us and the common honor of every Jinxi person. We sincerely welcome you to come back "home" often when you have time! The kittens in the yard, the birds in the forest, and the fish in the pond are all waiting for you!
Guest User
Near Stream Room-Double Bed
Checked in Aug 2024
Business travelers
26 Reviews
5.0/5
Outstanding
Posted on Aug 26, 2024
The reason for choosing this room is that you can enjoy the beautiful scenery outside the window while lying down. I especially praise the room service here for paying attention to details and making guests feel warm. I stayed for 2 consecutive days. In addition to the regular cleaning once a day, the waiter Chen/Wang would come to do a bedtime tidying up every afternoon, clean the room again, remove the garbage, fill in mineral water, plug in the electric mosquito liquid, close the curtains, make the bed, and add a clean towel... The clothes hanging in the bathroom will also be taken out to dry and informed of the return time, and a cute little doll was also given. The disadvantage is that the room is a little small and there is one less sofa. It was a pleasant stay. The hotel is in a good location and convenient for travel. The breakfast wontons are especially delicious. I will choose this one next time.
Original TextTranslated by Google
Response from Property: Dear U446586_1367196****: Hello! We are glad that you had a wonderful time at our resort! Seeing that you took such beautiful photos and shared such warm comments with us during your stay, I must be a particularly caring, quality-oriented and appreciative guest. Creating a "warm home" for every guest during their journey is the unremitting goal of all Jinxi people. We are honored to be recognized by you. Your high praise for the hotel service is the best encouragement to us and the common honor of every Jinxi person. We sincerely welcome you to come back "home" often when you have time! The kittens in the yard, the birds in the forest, and the fish in the pond are all waiting for you!
Guest User
Tingya Double Bed Room
Checked in Aug 2024
Family
1 Reviews
4.7/5
Amazing
Posted on Aug 24, 2024
First of all, the hotel is in a very good location, on my favorite Yanggong Dike, opposite the No. 3 gate of Quyuan Fenghe.
I am also very satisfied with the hotel's service. From the front desk to the service staff, they are very kind and friendly, and they are very proactive in responding to requests.
The room facilities are fully equipped, the bathroom facilities are very good, and the shower is satisfactory.
The mattress can be further improved. The mattress is thick and soft on a hot day of 38 degrees, and I was woken up several times in the middle of the night by the heat.
The breakfast is very rich, and the Chinese breakfast is very satisfactory. The quality of the Western breakfast can be improved to be perfect. Overall, I am very satisfied and will choose it again next time I go to Hangzhou.
Original TextTranslated by Google
Response from Property: Dear 202966****: Hello, thank you for choosing Jinxi and giving your review and feedback! The villa is located on the bank of Yanggong Embankment in the West Lake Scenic Area. It has a rare natural ecology and quiet environment in the bustling city. It is just across Yanggong Embankment from Quyuan Fenghe and is within walking distance. Hangzhou Flower Garden, Botanical Garden, Yue Temple and many other scenic spots are also nearby. It is very convenient and pleasant to visit West Lake on foot or by bicycle. The interior of the villa has a Jiangnan style, with inner and outer courtyards, "green trees" and a unique environment, which is very suitable for vacation and leisure. I am glad that you like the hotel environment. I hope we can meet again in the beautiful Jinxi soon. Jinxi wholeheartedly looks forward to your visit again with your family! Wish you all the best!
Sailemuchangsunmian
Riguang Room-Twin Beds
Checked in Aug 2024
Family
63 Reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
The room is bright, clean, well-equipped and has a beautiful environment. It's 11 minutes' walk to the West Lake, which is great. It left a perfect impression on our family's trip to Hangzhou, which was very good.
Original TextTranslated by Google
Peter_EB
Xinya Room-Twin Beds
Checked in Aug 2024
Family
6 Reviews
4.6/5
Great
Posted on Aug 16, 2024
Jinxi Villa is located on the Yanggong Dike, and Quyuan Fenghe is about 600 meters across! One-step entry, 6 minutes to West Lake!
On the side of the hotel lobby, there is a great reading bar!
Original TextTranslated by Google
Baihewuxin
Discount Double Room
Checked in Jul 2024
Family
7 Reviews
4.7/5
Amazing
Posted on Jul 3, 2024
During the short three-day trip to Hangzhou, I stayed in three hotels of different styles: Xizihu, Zhongshan in the downtown, the old Dahua Hotel next to the West Lake, and Jinxi Villa on the opposite bank. It happened to be the misty season, and the picturesque West Lake, Jinxi Villa is definitely a place full of tranquility. Everything is so quiet, the book-scented lobby, the quiet corner, reading and drinking tea, a comfortable life!
The overall customer service of the hotel is good, but unfortunately there is no self-service laundry and drying service, the time efficiency of laundry delivery in the guest room needs to be improved, and there is no robot pick-up and delivery service. I hope it will be improved. Overall recommendation!