Huashanhedexiaojiangtun
June 22, 2025
Warning! I've never seen such a shameless hotel that rips off customers!
① Hygiene: There was a small stain on the blanket. I don't know what it was, but it was probably left by the previous guest. I don't know if the blanket has ever been washed (Figure 1). ① My towel, hung on the coat hook all day, developed a strange smell. I have no idea what happened to it while I was away from the room; its hygiene was appalling.
② Environment: During my midday nap, I could hear things being moved around in the hallway, and even arguments. I don't know which two cleaning staff were fighting over something trivial, but the noise kept me awake. The air conditioner unit was also incredibly loud. The environment was simply unbearable.
③ Service: (in three parts)
The front desk staff were generally friendly and helpful, but one staff member encouraged me to become a member on Huazhu Club, saying it would save me 100 yuan. They encouraged me to cancel my Ctrip booking, which I believed and cancelled. However, after becoming a member and rebooking, I discovered it was a double room (I had originally booked a superior double room). Moreover, that room type was the same price on Ctrip and Huazhu Club, and bookings on Huazhu Club are non-refundable. I felt ripped off. After checking in, another staff member called me, asking me to use Ctrip to artificially inflate their booking. They said they hadn't had any Ctrip orders in a long time, and the previous staff member had violated regulations. They needed me to use Ctrip to inflate the booking, which is how I got this order and was the reason I left this review as a consumer appeal. In short, this whole process didn't actually give me any real discounts; the room type worsened, I lost my Ctrip points, and my bank card had extra transactions. The front desk staff were somewhat unethical.
The second issue was room service. I ordered room service online via my phone. The first time, I ordered two bottles of water online, and the staff were fairly enthusiastic. Fifteen minutes later, I ordered a toothbrush, specifying delivery within 15 minutes, but the person in charge of room service was too lazy to come up. I had to call the front desk before someone reluctantly brought it up. They looked at me like I owed them millions. The room service attitude was truly terrible!
Other things, like breakfast (Figure 2), were acceptable.
④ Facilities: The sign said there was a window, but when I opened it, all I saw was a dusty air conditioner unit. I was speechless. Opening the window only brought in exhaust fumes from the unit mixed with dust. How can that be considered a window? And how can anyone stand looking at such a filthy air conditioner unit? (Pictures 3 and 4) The room was tiny; there wasn't even room for a suitcase.
In short, the fact that I'm writing so many bad reviews shows how terrible this hotel really is. And for such a terrible hotel to charge such a high price is a clear case of ripping people off.
Original TextTranslation provided by Google
