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Hanting Hotel (Hangzhou Wulinmen Subway Station) Guest Reviews
4.4/5
825 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(825)
Positive reviews(764)
Reviews with photos/video(117)
Easy to get around(130)
Convenient location(123)
Close to metro(66)
Delicious breakfast(39)
Classy environment(38)
Friendly front desk staff(36)
Loved the view(8)
Strange smell in room(8)
Negative reviews(61)
Anonymous User
Double Room
Checked in Mar 2025
Family
1 Reviews
4.0/5
Very Good
Posted on Apr 11, 2025
Good everything
Response from Property: Dear family, hello! Thank you very much for staying and sharing. Xiaomajia is located in the Wulin business district in the center of Hangzhou, close to the West Lake Scenic Area, with convenient transportation around. It is your best choice for travel! Your satisfaction with your stay is the best reward for Xiaoma. We will continue to work hard and look forward to meeting you next time. I wish you a happy life!
Deelicious
Superior Double Room
Checked in Jan 2024
Couples
7 Reviews
3.0/5
Posted on Feb 18, 2024
The first room the assigned to us was very dirty as if it was never cleaned. Smell of cigarette smoke was strong in the hallway and seeped into our room. Had to sleep with window open in freezing winter otherwise suffocated by the smoke.
Next day we requested change of room which was slightly cleaner but the cigarette smoke was never resolved. Apparently there was no control and local guests were just smoking in their room and even lobby (staff did not say anything).
Room cleaning was only to take our trash and housekeeping staff did not even clean the floor or bathroom until you asked her to do so.
Please be careful when you book a room because they may assign you a room on 16/17 floor which requires climbing stairs (many guests complained about this).
Response from Property: Dear guests, thank you very much for your stay. We attach great importance to your feedback and urgently hold a training for the room department. We will make serious rectification and strive to give you a clean and sanitary accommodation environment. I hope you can give us another chance to change it. I wish you a happy life and look forward to your next stay!
Jack Matsuzaki
Double Room
Checked in Feb 2024
Solo travelers
33 Reviews
3.5/5
Posted on Mar 24, 2024
If all you want is a bed to crash then this is fine and the location convenient. But if you think you might spend some time inside the room then I suggest choosing one of the many more expensive alternatives nearby where carpets and floors are clean and rooms don’t stink of stale cigarette smoke.
Response from Property: Thank you greatly for your insightful comments. We will promptly implement your suggestions and continuously strive to enhance the quality. We eagerly anticipate our next encounter.
Wu Yu Ling
Double Room
Checked in Feb 2024
Solo travelers
19 Reviews
4.0/5
Very Good
Posted on Mar 18, 2024
Hotel was in ok location, not so far from metro, walkable distance, but the perks is it's in the center of almost everything-walking distance.
The lake view is splendid, and staff was lovely to allow me to check in early
Response from Property: Thank you for your comments, we are looking forward to seeing you again
Trang Huyen
Guestroom (2 beds)
Checked in Feb 2024
Travel with friends
1 Reviews
3.5/5
Posted on Mar 20, 2024
Mark wrong location on Trip Map (although the address no. is correct). Everything else is OK
Response from Property: Thank you for your recognition and look forward to meeting you again
Guest User
Double Room
Checked in Dec 2023
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Jan 29, 2024
Nice neighborhood; very pleasant personel; clean rooms and overall great hotel; quick check-in & out procedures. Would definitely recommend
Response from Property: Dear guests, thank you for your stay and good comments. I am honoured to receive your praise. I hope the hotel has always been your best partner. I wish you a happy day!
Anonymous User
Superior Double Room
Checked in Mar 2024
Business travelers
34 Reviews
5.0/5
Outstanding
Posted on Apr 27, 2024
The service was good. Friendly staff and very clean.
Response from Property: 親愛的家人您好!感謝您的入住和分享,小馬家附近不僅有美食美景,交通便利還有一羣熱情好客的小哥哥小姐姐在等你哦~期待與您在美麗的杭州再見,祝您生活愉快!
Guest User
Double Room
Checked in Mar 2024
Family
2 Reviews
4.5/5
Great
Posted on Apr 9, 2024
Front desk service was too good !
Response from Property: Thank you for your comments and stay, Hope Hanting Hotel in your way to bring you a little warmth, I wish you a happy life ~
Swee Mei Tay
Family Room
Checked in Mar 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Apr 29, 2024
Hotel is good
Response from Property: 親愛的家人您好!感謝您的入住和分享,小馬家附近不僅有美食美景,交通便利還有一羣熱情好客的小哥哥小姐姐在等你哦~期待與您在美麗的杭州再見,祝您生活愉快!
SarawutS
Double Room
Checked in Mar 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Apr 17, 2024
Good location
Response from Property: 親愛的家人您好!感謝您的入住和分享,小馬家附近不僅有美食美景,交通便利還有一羣熱情好客的小哥哥小姐姐在等你哦~期待與您在美麗的杭州再見,祝您生活愉快!
Guest User
Double Room
Checked in May 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Jun 8, 2024
Good clean
Response from Property: 親愛的家人您好!感謝您的入住和分享,小馬家附近不僅有美食美景,交通便利還有一羣熱情好客的小哥哥小姐姐在等你哦~期待與您在美麗的杭州再見,祝您生活愉快!
Fengxingdota
Family Room
Checked in Mar 2025
Family
1 Reviews
4.2/5
Very Good
Posted on Apr 21, 2025
The surrounding environment is very good. The room is close to the community and very quiet. There is almost no noise when resting at night. The transportation is convenient. It takes a few minutes to walk to the subway station. The hotel service is very good. The handsome men and beautiful women at the front desk are warm and friendly. Especially the handsome man, I asked something casually, and before I finished speaking, the handsome man handed me something directly: Take it! Take it! Everything that can be free is free! The communication is very refreshing and straightforward!
Original TextTranslated by Google
Response from Property: Dear family, hello! Thank you very much for staying and sharing. Xiaomajia is located in the Wulin business district in the center of Hangzhou, close to the West Lake Scenic Area, with convenient transportation around. It is your best choice for travel! Your satisfaction with your stay is the best reward for Xiaoma. We will continue to work hard and look forward to meeting you next time. I wish you a happy life!
Guest User
Double Room
Checked in Jan 2025
Other
5 Reviews
4.0/5
Very Good
Posted on Apr 13, 2025
It's very good, the room is clean and tidy, the location is good, the light is good, very bright, and the room is large. The service is also good, and I feel quite satisfied overall.
Original TextTranslated by Google
Response from Property: 親愛的家人您好!非常感謝您的入住和分享,小馬家地處杭州市中心武林商圈,靠近西湖景區,周邊交通方便,是您出行的不二選擇!您住的滿意是對小馬最好獎勵,我們會繼續加油的,期待與您的下次相遇,祝您生活愉快!
Guest User
Double Room
Checked in Mar 2025
Solo travelers
9 Reviews
5.0/5
Outstanding
Posted on Apr 7, 2025
Convenient location, clean hotel, average breakfast,
Original TextTranslated by Google
Response from Property: 親愛的家人您好!非常感謝您的入住和分享,小馬家地處杭州市中心武林商圈,靠近西湖景區,周邊交通方便,是您出行的不二選擇!您住的滿意是對小馬最好獎勵,我們會繼續加油的,期待與您的下次相遇,祝您生活愉快!
Anonymous User
Double Room
Checked in Dec 2024
Solo travelers
11 Reviews
4.5/5
Great
Posted on Jan 20, 2025
Near the subway station, many restaurants nearby, large room, soft and comfortable bed, cleaned every day, changed towels every day.
But booked a room with a lake view, actually stayed and got a room with a city view. The room has to go up a small staircase, not convenient for people with big luggage. The room is not soundproof, there is only one elevator, the bathroom has a slight musty smell.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your stay and sharing. We are sorry that this stay did not bring you a pleasant stay experience. We have received your feedback and arranged relevant personnel to make rectifications. We are working hard to satisfy our guests. I am very satisfied, but there are still areas that need improvement and improvement on this path of exploration. Thank you very much for your outspokenness. We will work hard to improve the bad areas. I hope you can witness our growth. I wish you a happy life!