Atour Hotel East Plaza, Hangzhou East Railway Station

The room was very clean and quiet, with a well-thought-out layout. Atour is also one of the most reputable hotel chains nationwide, and their facilities are excellent! I was very satisfied with the service! The price was quite reasonable too!

Fantastic location, super convenient for getting around. The whole place was spotless and smelled fresh. The staff were proactive in greeting guests, and the free laundry and dryer were a huge bonus. The late check-out was incredibly thoughtful. Overall, a truly excellent experience.

The front desk service was excellent, and the hotel was very clean. It's also conveniently located close to both a shopping mall and the subway.

I had a minor surgery at Zhejiang No. 2 Hospital, so I booked Atour, which is right across from it, for my husband who was accompanying me. Atour truly lives up to its philosophy of 'letting your eyes and heart be on the road.' From the moment we walked in, the warm yellow lighting and subtle tea fragrance immediately put us at ease, dissolving the weariness of our journey. The room decor was simple yet sophisticated – the bedding was incredibly soft and skin-friendly, letting me sleep soundly through the night. The toiletries were from the SAHO series, with a citrusy woody scent. Even the complimentary bottle of water given to us upon checkout made us feel well-cared for until the very end of our trip. Atour isn't just a hotel; it's more like a thoughtful and considerate old friend who always understands your unspoken needs. I highly recommend it to every traveler seeking comfort and warmth.

Fantastic, and the service was very attentive. The breakfast was delicious. A great experience!

The room was quite clean and the service was good. There's a laundry room on the 5th floor, and if you're not in a hurry, laundered clothes can be delivered to your room by staff. It's close to everything, but you need a car to get anywhere. Breakfast didn't quite meet expectations. Room service for food delivery is handled by robots.

This hotel has been my go-to in Hangzhou for the past three years. It's always clean and hygienic, and the staff are incredibly warm and patient. They've consistently gone above and beyond to help me with any issues during my travels. Thank you for all your care!

The Atour Hotel (Hangzhou East Railway Station East Square) is absolutely fantastic! The location is superb, being close to the East Station and the subway, making travel incredibly convenient. The lobby is elegant and stylish, and the rooms are simple, clean, with super soft bedding. The 24-hour laundry room and gym are very practical, and the robot delivery service is a thoughtful touch. Breakfast is abundant, the service is warm and attentive, and the hygiene is impeccable. It's perfect for both business trips and leisure travel, offering great value for money. I'll definitely choose this hotel again next time I'm in Hangzhou!

I always trust Atour's hygiene, and this time I specifically checked the nooks and crannies. Everything was clean, even under the nightstands and behind the toilet. The sheets had a faint, pleasant laundry detergent scent, not that overpowering artificial fragrance. The shower water pressure was excellent, making for a really refreshing wash.