Reviews of Village Lake Apartments

很好。舒服。乾淨。但是衞生間抽屜上的毛巾桿壞了，還是應該修理好吧。

Location was pretty close to the main street. Atmosphere was so amazing town had a relaxing vibe and love all the nature around the township. We had the 3 bedroom apartment super spacious warm and had everything you needed staff absolutely amazing and very attentive to our needs. Fantastic communication regarding our stay. Great value for money, smelt amazing and so clean when you entered the apartment I was so happy. We were the noise level but sorted and we considered others when required. A+ service. Apartment had everything we could need. Came to celebrate our 26 th year anniversary, 5th yr married and my 1st yr in business and we sure did 🤗 thanks to our wonderful hosts we will be back with our family soon 😁 cheers and I highly recommend this stay place.

Place was tired lots of things broken will not go back again

We’ve stayed at several places in Hanmer Springs over the years, but Village Lake will definitely be our go to from now on. The apartments are well equipped, and perfect for a family. We had an issue with our Air Con late in the night. However, Dom came immediately after our call and sorted it out, making sure we were good for our remaining stay. The small Christmas gift with a handwritten card was also a lovely and thoughtful touch. Unlike many holiday homes that are unmanned and rely only on text communication. This place feels genuinely welcoming, with staff present and available throughout the stay. Very Good service and a place we’ll happily return to. ⭐️⭐️⭐️⭐️⭐️

Wow Wow Wow. Dom and the team have a top location, in the centre of Hamner with kindness, cleanliness and service which is perfect. We stayed over Christmas and a wee gift was left for myself and mum, going above and beyound. The apartments are stunning with views over the hills and a very short walk to the pools. ( 2 mins) But it is the people that make the difference and this team shine. Thank you for a return stay and for being so helpful and welcoming. Hope to see you next year. A jackpot win to stay in this lovely, quiet setting. Appreciated Ang and Mary

Staying at this apartment was an absolute pleasure. The space is very well maintained and equipped with all the high end facilities which made our stay super comfortable. A perfect place to relax. The location is perfect and easy to access everything. Hospitality was on point. The host were warm, professional, responsive and attentive to every aspect to make sure a smooth and peaceful stay. I also appreciate the efforts and prompt service provided. We also asked for some local recommendations to go through which was bang on. Rare to find these kinds of host. I couldn't have asked for a better experience. Highly recommend - a place where luxury feels effortless!

Disappointing-not 5 * Have stayed at what was very good accommodation several times over the years but sadly this property has lost the “luxury” aspect. It is now 4 *. Will look to other properties before booking this again as top end price for Hamner. PROS: great location-easy 5 min walk to town quiet 2 bdm/1bthrm apartments and 1bd 1bth have plenty of room with bonus of additional toilet in 2 bdrm apt. Good supply of cutlery & crockery Soft furnishings in good condition Good off street parking CONS: Contrary to advertising & in room info It is not serviced, excuse was they don t want to break your privacy. -towels not replaced until you go to office & request -rubbish not removed -we had 2 apartments, each occupant felt the lovely toiletries they historically had are now watered down also have to take bath/hand gel from sink to shower as only one supplied, annoying if you forget as have to climb out of bath (shower over bath) to retrieve it. -bathroom door water damaged and swollen (dry therefore historic) -don’t top up teabags or coffee unless you go down and ask for them Very old hairdryer still stuck on wall with “do not use” sticker on it. Why wouldn t you just take it off & replaster/paint the small wall-looks tacky not luxury -definitely not cleaned to the same standard as previous visits ie: backs of doors dirty, walls with a few chips out of them, rug in lounge felt grotty, outdoor furniture not clean. It has a general feel of lack of maintenance ie bargeboards need doing, outdoor rubbish bins overflowing We did speak twice to the lady on reception (not as engaging as the lady on check in on the Friday) but she seemed very disinterested. Felt a bit sad on departure as was always our go to in the past.

Beautiful, well-maintained, and fully equipped apartments. The kitchens are spotless and stocked with everything you need. Hardworking staff, always willing to go the extra mile to assist. A truly comfortable and welcoming stay

Always a pleasure to stay here great for families and roomy apartments with everything you need. Close walking distance to everything no need to move your car. Clean spacious apartments my children always call this their second home. We have been coming here for over 10 years our go to place to stay

We stay here every time we are in Hanmer and it is an amazing place. The apartments are luxurious, beds incredibly comfortable, rooms very clean every time, never any issues from any of the times we have stayed here. Staff are so friendly and very helpful. You can borrow towels for the hot pools as well. Kitchen is very well stocked and the laundry facilities are great - means you can keep up to date with the washing while you are away, saving you a ton of washing when you get back home. An added bonus is the heating - heatpump plus gas fire means you are so warm during winter, air conditioning in the heat of the summer. We can't wait for our next visit.

We had a wonderful time, these units are so worth staying in, from the little touches like the excellent fudge left for us. To the lovely gas fire. They are spacious and well stocked, with a nice outlook. The couple whose units they are , are super helpful and kind. The price they gave us was super competitive. All in all it was a great experience. As we really wanted a restful time we chose not to have a service each day, no problem we were left alone to relax. (We even got some extra fudge) so kind.

We booked a two bedroom apartment - had a wonderful stay, plenty of space, very well appointed, had everything you needed, and more! Towels for the pools. Comfy beds. Warm and cosy. Great location. Couldn’t fault anything! Would stay again. Thank you!

After numerous stays at this establishment, our stay this time did not meet our expectations. Firstly we had to request the white robes which are normally in the apartments, then we found that the fridge was not turned on and when we managed to do so it continually beeped loudly. The manager attempted to fix the problem however was not able to do so, nor was the tradesman that came the next day. We were offered a chilly bin with a bag of ice!! We would think twice before re-booking.

Loved every aspect of this property. Location is great with spectacular views. Walking distance to all that we needed in Hanmer. The apartment was beautiful, well appointed, warm and comfortable. Staying here was a real treat. The hosts were helpful and lovely to deal with. Would definitely choose to stay here again and highly recommend.