Hanoi Stella Hotel

Reviews of Hanoi Stella Hotel

Hanoi Stella Hotel

36 P. Hàng Tre, Lý Thái Tổ, Quan Hoan Kiem, Hanoi, VietnamSee Hotel Details
Hanoi Stella Hotel
Hanoi Stella HotelHanoi Stella HotelHanoi Stella Hotel
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

8.1/10
Very Good
344 Reviews
Verified reviews
Location8.7
Amenities7.6
Service8.5
Cleanliness7.9
Filter by:
Sort by:
All reviews(344)
Positive reviews(312)
Reviews with photos/video(80)
Convenient location(44)
Delicious breakfast(28)
Easy to get around(23)
Friendly front desk staff(21)
Close to airport(18)
Perfect for business trips(16)
Average sound insulation(10)
Offers pick-up/drop-offs(6)
Negative reviews(32)
norizan binti
Superior Double Room
Stay Date Dec 2024
Couple
17 Reviews
4.0/10
Posted on Jan 9, 2025
Cleanliness is a big no-no. Very dusty. I have to wipe off the dirts on the kettle myself. Dirty - found cocroah in the bathroom. Smell wasn’t nice, at times can smell sewerage-like smell entering the room (Rm 802). Bfast plain simple.Facilities are old, and not well maintained. Staff not really customer-oriented.
Response from Property: Dear sir, Thank you for your booking with us. Iam sorry to hear that, you have no good experience when staying at our hotel. I've heared that, you had asked for a better view room, but with Deluxe window room confirmed, we have no better choice for you.If we know there is a cocroach or dirty kettle in the room, we will definitely take the action with our staff to give you a better stay at our hotel. We hope that, in the next stay, you will not hesitate to give us advice right away when you are at hotel to help us improve our services Thank you Hotel Manager
Global_Citizen
Superior Double Room
Stay Date Nov 2024
Couple
19 Reviews
9.0/10
Great
Posted on Dec 15, 2024
This was my second time staying there and always a good experience. Great services and location!
Mojo_bru
Family Room With Balcony
Stay Date Nov 2024
Family
11 Reviews
9.0/10
Great
Posted on Dec 24, 2024
Great hotel, recommended. Big room for 3 people, simple but reasonable place. Easy to explore the old quarter and delicious local restaurants nearby.
Smon43
Superior Twin Room
Stay Date Oct 2024
Couple
2 Reviews
8.5/10
Very Good
Posted on Nov 29, 2024
The location of the hotel is very good and close to lots of restaurants and attractions. The staff are very helpful and sincere. The hotel is a bit old but still a very good place for a short stay.
aussiemisty
Superior Double Room
Stay Date Oct 2024
Couple
17 Reviews
10/10
Outstanding
Posted on Nov 30, 2024
The location is outside the busy hoam kiem but still quite close. I was upgraded to the King room at no extra cost because the other room was unavailable. Room was clean and plenty of spaces with 3 sections, including a nice closed balcony. The elevator didnt go to the top floor just below it so had to walk 1 flight of stairs. Friendly staff.
Di Jones
Superior Double Room
Stay Date Mar 2025
Solo traveler
2 Reviews
10/10
Outstanding
Posted on Apr 6, 2025
The service was 1st class, I use a mobility walker and they were most helpful opening doors and bringing my breakfast to my room and always with a smile. Close to eateries and the lake and Old Town. Highly recommend. Great value for money.
Response from Property: Dear Mrs Di Jones It was a pleasure to welcome and serve you at our hotel.Thank you very much for your encouragement.Your compliments are a great motivation for our staff to strive to improve further so as not to disappoint our customers. We hope to welcome you on your next visit to Hanoi.Best Regards.,Kelvin (Mr)Hotel Receptions
JJ자유영혼
Superior Double Room
Stay Date Oct 2024
Couple
99 Reviews
6.0/10
Posted on Nov 6, 2024
Waste money. Not recommend this. Overall non sense of this price catagory.
Anonymous User
Executive Room With Balcony
Stay Date Aug 2024
Family
2 Reviews
9.5/10
Amazing
Posted on Oct 3, 2024
Very strategic location. You can easily walk to tourist spots around Hanoi. The room is nice and clean. The host is very helpful.
Ruly
Superior Twin Room
Stay Date Aug 2024
Traveling with friends
21 Reviews
8.0/10
Very Good
Posted on Sep 21, 2024
This is an old hotel but very affordable in the heart of old quarter. The staff very nice and very helpful.we stayed on the second floor. There is a lift to bring up and down. The room quite spacious with lousy AC. The water heater good, the amenities good, there is a coffe maker too and hair dryer. Overall very good but the room so humid that the floor and the wall get wet. You have to turn on auxfan above the door to suck the humid out of the room. Lots of food store and any store near the hotel.
David Anderssen
Superior Double Room
Stay Date Feb 2025
Couple
3 Reviews
10/10
Outstanding
Posted on Mar 17, 2025
Very hospitable, helped with bookings around Hanoi, to Halong and Sapa, very quiet area and room. Very clean. Breakfast was just the right size. Five star rating and very happy 😁
Response from Property: Dear Mr David Thank you very much for your staying and supporting us. Hope to welcome you again your next trip in Hanoi Best Regards., Hotel Reception!
Guest User
Deluxe Room
Stay Date Jun 2024
Traveling with friends
6 Reviews
10/10
Outstanding
Posted on Jul 30, 2024
Every time I come to Vietnam I book this hotel. First, the price is good. Second, the staff are very friendly. Also, the hotel manager helps you if you have any problems. I feel like I am with my family.
Guest User
Superior Double Room
Stay Date Nov 2024
Solo traveler
1 Reviews
10/10
Outstanding
Posted on Dec 17, 2024
i loved the stay here, the room was cozy and the hotel staffs were very kind welcoming and friendly! i actually ran out of cash during my trip, so one of the staff helped me by giving me a url to pay by card, and exchanged it to Vietnamese cash for me. it was very generous of them!
Mai Lan
Superior Double Room
Stay Date Sep 2024
Family
1 Reviews
8.0/10
Very Good
Posted on Oct 23, 2024
Good service
6/11
erika vivi
Triple Room With Balcony
Stay Date Oct 2024
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Nov 26, 2024
My 2 friends and I are so empress  Of the  good service of the staff  of this  hotel  The bed is good just fit to us the room is big also  Clean  the  food  and  fruits in the breakfast is so tasty  I will recommend  Hanoi Stella Hotel to my friends in Japan.
Guest User
Superior Double Room
Stay Date Oct 2024
Solo traveler
2 Reviews
10/10
Outstanding
Posted on Nov 23, 2024
Staffs are so kind, especially front desk. And, breakfast is very nice , noodles, fruits, bread & bacon, coffee. The most convenient favor is the bus stop for Noi Bai Int`l Airport, which is located at just opposite street.