Reviews of Le Chanvre Hanoi Hotel & Spa

Response from Property: Dear Mr. Chun, Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed your stay with us and found our location convenient for both exploring Hanoi and relaxing after a busy day.Your kind words about our team mean a great deal to us—especially your special mention of Helena Nguyen. We’re very proud of her and will be sure to share your compliments with her and the entire team.It was a pleasure to have you as our guest, and we truly appreciate your recommendation. We hope to welcome you back to Le Chanvre again soon!Warm regards,Carter Nguyen ( Mr.) Front Office Manager

Response from Property: Dear Mr. Wing, Thank you very much for taking the time to share your detailed feedback about your recent stay at Le Chanvre Hotel.We’re truly delighted to know that you appreciated our central location, the variety of amenities in your room, and especially the hospitality and professionalism of our team. It’s wonderful to hear that our staff’s English communication and the thoughtful takeaway breakfast made your experience more comfortable.At the same time, we sincerely apologize for the inconvenience caused by the bathroom layout. Your comments about the water spillage and the safety concern with the elevated tub are extremely valuable, and we’re already discussing possible improvements with our maintenance and housekeeping teams. We also appreciate your suggestion about considering rooms with standing showers—we’ll be sure to advise future guests accordingly based on their preferences.Once again, thank you for staying with us and for your constructive feedback. We hope to have the pleasure of welcoming you back soon and offering you an even better experience.Warm regards,Carter Nguyen (Mr.) Front Office Manager

Response from Property: Dear Ms. J Lisa, Thank you so much for your lovely and thoughtful review! We’re delighted to hear that you enjoyed your stay with us and appreciated our central location, friendly team, and the delicious pho and coffee – we couldn’t agree more that Vietnamese coffee is something special! 😊We’re glad to know the room size met your comfort needs, and we also appreciate you noting the gym usage for future guests. Your kind words truly motivate us to keep doing our best.It would be our absolute pleasure to welcome you back on your next visit to Hanoi. Until then, we wish you many more wonderful travel experiences!Warm regards,Carter Nguyen ( Mr.)Front Office Manager

Response from Property: Dear Valued Customer, Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our central location, the cleanliness of the hotel, and especially the friendliness and service of our team. Your kind words truly mean a lot to us.We’re also very happy to know you liked our breakfast selection – we strive to offer fresh and varied options to start our guests’ day right.That said, we truly appreciate your constructive comments regarding the room lighting and pool area. We understand how natural light and comfort are important for a relaxing stay, and your observations have been shared with our management team for review. We’ll certainly look into improving seating and shade at the pool to enhance the experience for future guests.Thank you once again for staying with us. We hope to have the pleasure of welcoming you back for an even more comfortable visit in the future.Warm regards,Carter Nguyen (Mr.)Front Office ManagerLe Chanvre Hotel

Response from Property: Dear Mr. Ron, Thank you so much for taking the time to share such a detailed and thoughtful review of your stay with us at Le Chanvre. We are truly delighted to know that you consider us one of the best hotels you’ve stayed in—this means a great deal to our entire team.It’s wonderful to hear that our central location, clean and spacious rooms, and especially the warm hospitality of our front desk and restaurant staff contributed to a memorable experience. Your kind words about our team’s service and our delicious Pho will surely be shared with everyone, and I’m certain it will brighten their day.We also sincerely appreciate your constructive feedback. We apologize for the inconvenience regarding the replacement of soap and shampoo, and we'll address this with our housekeeping team to ensure more consistent service in the future. Regarding the enclosed egg and Pho station, we understand it may feel a bit unusual, and your comment will help us improve how we communicate this setup to guests upon arrival or during breakfast.As for the exercise room, your right—it is currently a small converted space. While we do our best to provide a basic option for a quick workout, we completely understand that guests with full fitness routines may find it limited. We appreciate your honest note, and it will be helpful as we investigate potential upgrades.Once again, thank you for choosing Le Chanvre. We truly value your feedback and hope to have the pleasure of welcoming you back on your next visit to Hanoi.Warm regards,Carter Nguyen (Mr.)Front Office Manager.

Response from Property: Dear Ms. Lielie Lily,Thank you so much for your kind words! We’re delighted to hear that you had a wonderful stay and that our team could make your experience extra special. Your appreciation truly means the world to us. We can't wait to welcome you back to Le Chanvre for another memorable stay!Warm regards,Carter Nguyen ( Mr.)Front Office Manager

Response from Property: Dear Valued Customer,Thank you so much for your kind words and for sharing your experience at Le Chanvre! We’re delighted to hear that you enjoyed our prime location, friendly staff, and delicious breakfast. Your satisfaction is our greatest reward, and it was our pleasure to have you as our guest.We truly appreciate your support and look forward to welcoming you back on your next visit to Hanoi!Best regards,Carter Nguyen (Mr.)Front Office Manager

Response from Property: Dear Valued Customer, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our excellent location, clean and comfortable room, and the warm hospitality of our team. Your kind words truly mean a lot to us and will motivate our staff to continue providing exceptional service.We hope to welcome you back to Le Chanvre soon for another memorable stay!Warm regards,Carter Nguyen (Mr.) Front Office Manager

Response from Property: Dear Valued Customer, Thank you very much for your thoughtful and detailed review. We are truly delighted to hear that you had such a wonderful and relaxing stay with us.It’s heartwarming to know that our team’s kindness and attention to detail made a positive impression on you, and that you appreciated the elegant and calming atmosphere of the hotel. Your kind mention of our rooftop pool and bar, as well as the spa service, means a lot to us. We're glad you found the message both professional and deeply relaxing.We also appreciate you sharing practical travel tips for future guests — your comments about the bus and Grab service will certainly be helpful to others planning their journey.It was a pleasure having you as our guest, and we would be honored to welcome you back to Le Chanvre Hotel on your next visit to Hanoi.Warm regards,Carter NguyenFront Office Manager

Response from Property: Dear Valued Customer, Thank you so much for your wonderful review! It truly means a lot to hear that you found our hotel to be the best in Hanoi and that you appreciated Mr. Carter’s kindness and professionalism.We’re honored to have had the chance to host you and are absolutely delighted to know you plan to return. We can’t wait to welcome you back for another memorable stay!Warm regards,Le Chanvre Hotel Manager Team,

Response from Property: Dear Mr. Phong, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our central location, found everything clean, and appreciated the friendliness of our team – your kind words truly mean a lot.We appreciate your honest feedback regarding the pool and breakfast. While we’re glad they met your basic expectations, we’ll certainly take your comments into consideration as we continue improving our services.It was a pleasure to have you with us, and we hope to welcome you back for an even more enjoyable stay in the future.Warm regards,Carter Nguyen ( Mr.) Front Office Manager

Response from Property: Dear Mr. Jiapei, Thank you very much for taking the time to share your kind feedback. We’re truly pleased to know that our team was able to make your early departure a little more comfortable by preparing a breakfast box for you. At Le Chanvre, we understand how important every detail of a guest’s journey is — even those early morning check-outs — and we always strive to ensure our guests feel cared for no matter the time.Your appreciation means a lot to us and is a wonderful encouragement for our team, who are committed to delivering thoughtful, personalized service to all our guests.We hope your journey onward was smooth and enjoyable, and it would be our pleasure to welcome you back to Le Chanvre on your next visit to Hanoi. Please do not hesitate to reach out if we can be of any assistance in the future.Warm regards,Carter Nguyen (Mr.) Front Office Manager

Response from Property: Dear Mr/ Ms. Olivia, Thank you very much for taking the time to share such a lovely review. We’re truly delighted to know that your stay with us was perfect and that you found our rooms comfortable and our team attentive. Your kind words are a wonderful source of motivation for all of us at Le Chanvre, and we are grateful for the recognition.Creating memorable experiences for our guests is always our top priority, and it’s rewarding to hear that we were able to contribute positively to your time in Hanoi. It was a real pleasure having you with us, and we sincerely hope that Hanoi left you with many beautiful memories.Should your future travels bring you back to our charming city, we would be honored to welcome you again and ensure your next visit is just as enjoyable!Warm regards,Carter Nguyen (Mr.) Front Office Manager

Response from Property: Dear Valued customer, Thank you for staying with us at Le Chanvre and for your kind words about our staff and breakfast. We're glad you enjoyed the hospitality, though we regret that the room size and hallway noise didn’t fully meet your expectations. Our cozy spaces reflect the charm of Hanoi’s Old Quarter, but your feedback on noise is invaluable, and we’re exploring solutions for a quieter experience.We hope to welcome you again soon!Warm regards,Thanh Chi Nguyen (Mr.)Front Office Manager