Splendid Premium Hotel

The hotel location is very perfect, and easy to go to anywhere in old quarter. I like stay in here cause easy to go to pub, eating place, spa, and so many shop and eateries in here. But the very important thing is cindy because she is friendly and care to us and to the people stay in here and every morning she come to breakfast area and coming to our table too in the breakfast time and asking what we need for breakfast and anything we need for breakfast and in the hotel and chit chat with us. Before we going to airport and she give us 2 gift of this coffee. All the staff in this hotel very help and friendly and room boy helps us to bring our luggage to lobby hotel. Only 1 things this hotel need to improve is the gym, cause the gym don't have many equipment for doing the gym. Everything is perfect, keep going with your service. We will come back again to this hotel when we come to hanoi again. Thanks you all staff and cindy and this hotel splendid premium hotel. 👍👍👍

Splendid Premium Hotel – Highly Recommended Our stay at Splendid Premium Hotel in Hanoi was truly wonderful. The staff’s attitude is outstanding — everyone is incredibly kind, warm, and genuinely committed to helping guests. You can clearly feel their effort and goodwill in supporting you, guiding you, and making sure you have a great experience in Hanoi, leaving you with an amazing impression of the country and its people. Their warmth and kindness make a real difference and create a welcoming, family-like atmosphere. The hotel’s location is excellent, the overall facilities are very good, and the price-to-value ratio is excellent. My family was very happy with our stay, and so was I. Strongly recommended.

We had the most amazing stay. The room was lovely! Clean and massive! We had a beautiful view of the water. The food at the restaurant is brilliant and there is alot of options for breakfast! The hotel organised a guide and a car for us for the day! We did a hike, boat ride, cycling and an authentic vietnamise meal! Just brilliant and so personalised to us! Cannot recommend this place enough.

The place was clean and the staff was very accommodating and polite. We will definitely book again. Thanks!

I don't understand how can this hotel get a 9.3 rating and rated as a 5 star hotel in trip.com. when I reached I felt deceived, this is just a 3 star hotel. Room is so small. And with the price I paid about 85 euro, I think you better go to Fraser Suites still one of the best in Hanoi. This hotel is one of my worst hotel in Vietnam. When you enter the toilet has a big smell and the sink is blocked. Imagine at 11pm already dead tired and shower halfway with a block sink and flooded floor. See the photo. How can a hotel design the floor sink like this. There is no slot to contain the water and if it's blocked it will overflow of course to the dry floor. Such a stupid design and not to mentioned the smell. The manager know exactly this room has a problem when he came but still provide this room to me. This is the point that make me furious. I manage to change to a new room and this room is better with no block sink but the room felt outdated and small. . Most importantly there is a constant water flowing water noise that I don't know is it from the neighbour or from upper ceiling. In general there is simply no insulation and noisy when people walk by. I felt like want to check out after my first night but its a non refundable. No choice. Overall it is a nightmare for me. Breakfast is average. Positive side the staff is ok. I will never trust the rating in trip.com of 9.3 or Google rating 4.8. just cannot believe it and I booked it to try due to good rating but end up quite disappointed. Anyway in general as advice try to avoid most hotel within the old town and look for Novotel suites, Fraser suites that are located outside from the touristic old town to get the best value for money and just use Grab if you want to visit the old town.

Very nice hotel, cozy room, in old quarter and everything is near, helpful and friendly staffs, we stay in balcony room but some rooms with internal windows facing other room and it’s normal in old quarter because the lands is small