Reviews of Gem Premier Hotel & Spa

In the very centre, near the cathedral, many restaurants and cafes

No body on reception they didn’t have a restaurant for breakfast and the room wasn’t very clean

The location is good for travelers. The breakfast in a nearby hotel is nice. The service is good, can book tax to airport

I do not recommend it to anyone. The photos on the website and in real life are 2 different stories. The photos are so different that I would think about temporarily removing this hotel from the application in order to protect arriving tourists. The room is terrible, the sink is constantly leaking, the shower is leaking. You can’t adjust the water, there is either boiling water or cold water. The air conditioner works intermittently and then, in freezing mode below 0 Celsius. The only plus is the man who waited for us until 3 am until we arrived from the airport.

The room is very small and not easy to find in the alley. There is no window facing the outside. There is a window facing the stairs and there is no curtain. The staircase lights are always on at night, and the room is also illuminated, making it difficult to sleep.

I didn’t take any photos. I’m really embarrassed to take them. This hotel is so bad. There are no napkins, no trash cans, and the bath towels are rotten and they are not changed. It’s a trap for everyone. It’s best not to stay here. The breakfast is also bad.

The facilities are very poor

My back is off.

The room is quite outdated and looks nothing like the photos on the booking site. There’s no receptionist or bellboy available. Additionally, there’s no mineral water provided, and I’ve noticed water leaking onto the floor. --- Phòng quá cũ, rất khác biệt so với hình trên booking. Không có Lễ tân, Bellboy đón tiếp. Không có nước suối. Nước bị chảy ra sàn