Somerset Hoa Binh Hanoi

Somerset Hoa Binh Hanoi Reviews

Somerset Hoa Binh Hanoi

106 Hoang Quoc Viet, Quan Cau Giay, Hanoi, VietnamView Hotel Details
Somerset Hoa Binh Hanoi
Somerset Hoa Binh HanoiSomerset Hoa Binh HanoiSomerset Hoa Binh Hanoi
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1 night

Somerset Hoa Binh Hanoi Guest Reviews

4.6/5
Great
215 Reviews
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(215)
Positive reviews(212)
Reviews with photos/video(44)
Awesome stay(40)
Clean and tidy(23)
Awesome rooms(23)
Friendly owner(23)
Great location(10)
Large rooms(9)
Awesome amenities(9)
Negative reviews(3)
Jae Ho
1-Bedroom Deluxe
Checked in Jul 2024
Business travelers
43 Reviews
5.0/5
Outstanding
Posted on Jul 25, 2024
This hotel is like home feeling. Staffs are friendly, internet is good, nice gym and swimming pool with sauna. I always come back here whenever I visit Hanoi. Lately I see many group tourists checking in, which is a good sign for the hotel.
Response from Property: Thank you for always returning to Somerset Hoa Binh Hanoi when you are in We are happy to read that we have met your expectations. Our team works hard to deliver personalized experiences for all our guests and hearing of your fond memories while staying with us really brightens our day.Thank you again for selecting us as your preferred accommodation of choice for your and we look forward to welcoming you back soon!Yours sincerely
William Glasgow
1-Bedroom Deluxe
Checked in May 2024
Business travelers
1 Reviews
4.5/5
Great
Posted on May 12, 2024
The room type is apartment. It is comfortable for a family to stay here as a complete facilities to cook the food. The location is in the down-town of Ha Noi City and easy to travel around North. Vietnam. But thee towel smells not so good maybe caused by eco-friendly treatment.
Response from Property: Dear William Glasgow.Thank you for your review. We are happy to read that we have met your expectations. We thank you for your feedback about towel smells for better improvement. Thank you again for selecting us as your preferred accommodation of choice for your and we look forward to welcoming you back soon! Yours sincerely,Quang
Bolorerdene
2-Bedroom Executive
Checked in Oct 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 5, 2023
I liked my room very much and the service was good. Breakfast was boring with few choices
Response from Property: Dear Our Valued Guest,. It was a great pleasure having you stay at Somerset Hoa Binh Hanoi Thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Ngmarvin
1-Bedroom Deluxe Non smoking
Checked in Oct 2023
Family
27 Reviews
5.0/5
Outstanding
Posted on Dec 10, 2023
The room is nice… bed a bit too soft but in general it is Somerset good standard… quit a comfortable choice….
Response from Property: Dear our valued Guest, Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi.
Guest User
Studio Executive
Checked in Sep 2023
Travel with friends
11 Reviews
1.0/5
Posted on Sep 11, 2023
staffs are not friendly at all Breakfast is too little choice... space are very small . Beds are very OLD ... locations is very noisy... not easy to get anywhere... Rooms & Lobby have strong Curry smell...
Response from Property: Dear Customer. It was a great pleasure having you stay at Somerset Hoa Binh Hanoi Thank you for sharing your feedback about your stay experience with us. We will certainly take them into account when we review with the respective team members for improvements. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Thank you. Quang
Christian Cartin Dior
1-Bedroom Deluxe
Checked in Dec 2023
Business travelers
69 Reviews
4.5/5
Great
Posted on Dec 15, 2023
Spacious room and the reception gave me a free upgrade. Generally kind and clean.
Response from Property: Dear Christian, Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi.
Guest User
Studio Executive
Checked in Mar 2024
Couples
21 Reviews
5.0/5
Outstanding
Posted on Mar 6, 2024
Very nice hotel, the rooms are amazing and well equipped.
Response from Property: Dear our valued Guest,Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi.
Travellller
1-Bedroom Deluxe
Checked in Sep 2023
Business travelers
43 Reviews
5.0/5
Outstanding
Posted on Oct 1, 2023
Good apartment hotel, room is big and nice, service good, but breakfast is a bit too simple.
Response from Property: Dear our valued Guest, Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi.
Alexi Wong
1-Bedroom Deluxe
Checked in Apr 2024
Business travelers
4 Reviews
4.5/5
Great
Posted on Jul 17, 2024
Great place to stay for a business trip.
Response from Property: Thank you for choosing Somerset Hoa Binh.We are happy to read that we have met your expectations. Our team works hard to deliver personalized experiences for all our guests and hearing of your fond memories while staying with us really brightens our day.Thank you again for selecting us as your preferred accommodation of choice for your and we look forward to welcoming you back soon!Yours sincerely
Anonymous User
Studio Executive Non smoking
Checked in Jan 2023
Couples
9 Reviews
4.5/5
Great
Posted on Jan 7, 2023
Location is half an hour drive from old quarter but it's very clean and housekeeping is good. Laundry powder is topped up everyday. There's convenience store downstairs as well as food shops in the vicinity.
Response from Property: Thank you very much for your review. We are delighted that you had an enjoyable stay with us and you like our cleanliness as well as surrounding facilities. Looking forward to welcome you back!
곽영선
Studio Executive
Checked in Aug 2024
Family
1 Reviews
4.5/5
Great
Posted on Aug 6, 2024
Clean and nice service
Response from Property: Dear Resident. Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! It is very encouraging for us to know that you had several delightful moments during your stay and we are happy to have met your expectations in service and quality standards.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely
Guest User
Studio Executive
Checked in Feb 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Mar 7, 2024
Very satisfying stay. Would come again
Response from Property: Dear our valued Guest,Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi.
Anonymous User
Studio Executive Non smoking
Checked in Dec 2022
Family
15 Reviews
5.0/5
Outstanding
Posted on Dec 13, 2022
My family loves the room where we can cook fresh seafood purchased from near by Cho Thanh Tan or Market Thanh Tan. There is a lot of food choices nearby. Free lounge at level 22 and also indoor pool, jacuzzi, steam & sauna! They have free shuttle buses to old town and supermarket so be sure to check with reception! I feel so at home there!
Response from Property: Dear sir/madam,Thank you very much for staying with us and giving us perfect score. We are delighted that you like the surrounding areas and our indoor facilities. We look forward to welcome you back.Warmest regards,Tammy
Guest User
2-Bedroom Executive
Checked in Dec 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Jan 2, 2024
Our family enjoyed our stay there.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi.
Guest User
1-Bedroom Deluxe
Checked in Nov 2023
Couples
1 Reviews
4.5/5
Great
Posted on Nov 25, 2023
Goooooood and peaceful
Response from Property: Dear our valued Guest,Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi.