Reviews of Somerset Hoa Binh Hanoi

Response from Property: Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely.

Response from Property: Dear JohnzWife,Thank you very much for your wonderful feedback and for choosing Somerset Hoa Binh as your preferred home in Hanoi during your business trips.We are delighted to know that our friendly team and excellent housekeeping service continue to make your stays enjoyable. Your kind words are a great encouragement to all of us, and we will be sure to share your compliments with our colleagues.It is truly an honor to know that you plan to continue staying with us. We look forward to welcoming you back on your next visit and ensuring another comfortable and memorable experience.Warm regards,Quang

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your wonderful review following your stay at Somerset Hoa Binh Hanoi.We are delighted to know that our spacious accommodations and high standards of cleanliness exceeded your expectations, as these are among the aspects we strive to deliver consistently for every guest. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times.  We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and suggestions for improvement to the toiletries and slippers, We will certainly take them into account when we review with the respective team members for improvement. We truly appreciate your kind recommendation and look forward to welcoming you back for another comfortable and memorable stay in the near future. Yours sincerely. Quang

Response from Property: Dear valued guest. Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back. Kind regards. Quang

Response from Property: Dear Valued Guest. Thank you very much for your review. We are happy to meet your expectation in service. We look forward to welcoming you back in future. Best regards. Quang

Response from Property: Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residencesThank you

Response from Property: Dear Valued Guest,Thank you for sharing your feedback following your stay at Somerset Hoa Binh Hanoi.We are delighted to know that you appreciated the cleanliness of our property, as maintaining a comfortable and well-kept environment for our guests is one of our top priorities.We also appreciate your comments regarding our location. While we are situated away from the bustling city centre, our property offers a peaceful residential setting with convenient access to Hanoi's business districts and major attractions. We are pleased to hear that transportation options such as Grab made it easy for you to get around the city.Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future.Warm regards. Quang

Response from Property: Thank you for your feedback! We’re glad you enjoyed the spacious apartment-style layout. We appreciate your comments about the breakfast arrangement and options, and we’ll certainly take them into consideration as we work to improve the guest experience. We hope to welcome you back again soon! Kind regards

Response from Property: Dear Valued Guest.Thank you for sharing your feedback and for choosing Somerset Hoa Binh Hanoi again. We truly appreciate your loyalty and are pleased to know that you were generally satisfied with your stay.We are, however, concerned to learn about your experience regarding the washing machine. Please accept our sincere apologies if the explanation provided by our team caused you to feel uncomfortable or threatened in any way. It was certainly not our intention to make you feel that you were being blamed for potential damage.Our team was attempting to inform you about the proper use of the appliance due to previous maintenance issues with this particular component. However, we understand that the message was not delivered in an appropriate manner and may have come across as discouraging or intimidating. We regret this misunderstanding and appreciate you bringing it to our attention.Your feedback has been shared with the relevant department to ensure our associates communicate more clearly, professionally, and with greater sensitivity in the future.Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable experience. Best regards. Quang

Response from Property: Thank you for your kind review! We’re glad you enjoyed the spacious layout and found it perfect for family trips. It’s great to hear the cooking and laundry facilities added to your stay. We hope to welcome you and your family again soon! Yours sincerely

Response from Property: Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back. Yours sincerely. Quang

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Somerset Hoa Binh Hanoi.We sincerely apologize that your experience did not meet your expectations, particularly regarding the condition of our facilities and the Wi-Fi connection. Your comments are valuable to us and have been shared with our management and engineering teams for review, as we continuously work to maintain and improve our property and guest experience.We appreciate your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and seamless stay.Warm regards,The Management TeamSomerset Hoa Binh Hanoi

Response from Property: Thank you for your feedback! We’re happy to hear you enjoyed the spacious and clean room. We appreciate your comments regarding the facilities and will take them into consideration as we continue to improve. We hope to welcome you back again soon! Kind regards

Response from Property: Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Somerset Hoa Binh Hanoi!Yours sincerely,