Somerset Grand Hanoi

Somerset Grand Hanoi Reviews

Somerset Grand Hanoi

49 P. Hai Bà Trưng, Trần Hưng Đạo, Quan Hoan Kiem, Hanoi, VietnamView Hotel Details
Somerset Grand Hanoi
Somerset Grand HanoiSomerset Grand HanoiSomerset Grand Hanoi
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Somerset Grand Hanoi Guest Reviews

4.5/5
Great
315 Reviews
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(315)
Positive reviews(307)
Reviews with photos/video(89)
Great swimming pool(29)
Large rooms(27)
Perfect for families(24)
Tasty food(18)
Located downtown(14)
Friendly front desk staff(7)
Luggage delivery service(5)
Stayed multiple times(5)
Negative reviews(8)
Khin Moh Moh Aung
Two Bedroom Executive Room
Checked in Dec 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
Great location. Good amenities. Supermarket is in level 1. Very big and clean. Recommend to stay there.
6/8
Response from Property: Dear Valued Customer,Thank you for your review. It was our pleasure to have you stay with us. We look forwrad to welcoming you backYour sincerelyNguyen Mai HuongResidence Mananger
Danielle
Two Bedroom Deluxe Room
Checked in Nov 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Nov 22, 2024
It's very clean ,however the pool is very cold. There's also a ping pong table ,which is surprising.
6/10
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
Dreamer8585
Two Bedroom Deluxe Room
Checked in Oct 2024
Family
33 Reviews
4.7/5
Amazing
Posted on Oct 23, 2024
Good Points -Customer Service from front counter are superb with friendly communication -Chambermaids are pleasant and well verse on their job - Good facilities with swimming pool, gym room, table tennis, pool table -Fully equip like hardware cutleries, washing machine, hair dryer & toiletries -Negative Points -Shower water pressure low with inconsistent cold & hot -Dressing table alignment need to rectify properly with using strong metal support L-shape below as to prevent leg injury to any staying guests as shown on picture. anytime the wood base might drop and injure in-house guest legs
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
Guest User
Two Bedroom Executive Room
Checked in Oct 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
The location, facilities, and the service of the staff are all excellent. On the fourth floor, there was a swimming pool, table tennis table, and billiard table, so I could have a good time with my family and staff.
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
Guest User
One Bedroom Executive Room
Checked in Oct 2024
Business travelers
1 Reviews
3.7/5
Posted on Oct 18, 2024
Generally it’s a good hotel for a family trip and the food is good too
Response from Property: Dear Valued Customer,Thank you for taking the time to share your stay experience at Somerset Grand Hanoi.It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivate us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Nguyen Mai HuongResidence Manager
vincent@saigon
Two Bedroom Premier Room
Checked in Jul 2024
Business travelers
16 Reviews
2.7/5
Posted on Jul 29, 2024
Me and my colleaghe booked a 2 bed room apartment and been upgrade to 3-bed room apartment though we were 2 people. The rooms were incredibly dated and the smell inside the while apartment was terrible. The mattress and bedding was more likely a 2-star hotel instead of a 5-star (or 4-star) hotel. Definitely will not come again.
Response from Property: Dear Valued Customer,It was a great pleasure having you stay at Somerset Grand Hanoi. Thank you for sharing your feedback about your stay.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and suggestions for improvement to the room condition. We will certainly take them into account when we review with the respective team members. We seek your patience and understanding as these improvements may require time to be implemented. We look forward to welcoming you back to serve you better.Your sincerelyNguyen Mai HuongResidence Manager
Kok Liang
Two Bedroom Executive Room
Checked in Jul 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Jul 16, 2024
Well located hotel and within walking distance to old quarter. Booked a unit with 2 rooms. The amenities were excellent. Not far from the train cafe area.
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
Guest User
One Bedroom Executive Room
Checked in Nov 2024
Family
1 Reviews
2.7/5
Posted on Nov 19, 2024
rooms Not so clean and not modern. Dust everywhere, reminds me like an average airbnb, not business trip friendly imo, weird staff at the pool area
Response from Property: Dear Valued Customer,Thank you for your stay with us. We noted your comments and will check accordingly. Look forward to welcoming you back to serve you better.Your sincerelyNguyen Mai HuongResidence Manager
ECYL
Two Bedroom Deluxe Room
Checked in Nov 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Nov 13, 2024
Big and clean room, 2 bedroom and 2 toilet family suite is suitable for big group. Location is great with various local food nearby. old quarters street is juz a 6-10mins car ride distance
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
Roslin
Three Bedroom Executive Room
Checked in Nov 2024
Family
1 Reviews
4.0/5
Very Good
Posted on Nov 9, 2024
Overall, this hotel is located in a pretty convenient place which is just walking distance from the old quarter area. Service is also generally good and efficient. However, i wouldn't recommend to try the hotel breakfast as there are a lot more better and cheaper options in the vicinity. They also have quite a big play area for kids which i would recommend to those who are planning to bring young kids to stay in Hanoi.
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
Shirley Fong 8
One Bedroom Executive Room
Checked in Oct 2024
Couples
6 Reviews
5.0/5
Outstanding
Posted on Nov 1, 2024
It was a Luxury hotel stay with Somerset Grand Hanoi. We reached the hotel early morning 6:30am via Sapaly train down Sapa Hotel. we were warmly greeted by the hotel manager to inform us we can rest our foots n have complimentary coffee ☕️ and biscuits 🍪 on its 4th floor “Residences Lounge “ As our requested Executive room was not ready by 12:00noon ( as we requested earlier check-in), we were utterly surprised knowing we were given 2 bedroom apartment instead of! 😇😃 When we checked out the next morning, the customer officer even send us to its Entrance seeing us board the taxi to airport.😊
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
Guest User
Two Bedroom Executive Room
Checked in Oct 2024
Travel with friends
7 Reviews
3.2/5
Posted on Dec 3, 2024
We stayed at an executive room of 2 bed-rooms on high floor. Very spacious and well equipped with kitchen and washing machine, however, rooms were really dated and looked tired and mold on the walls. Won’t stay next time.
Response from Property: Dear Valued Customer,Thank you for your review. We appreciated your feedbac and will look into it for renovation. Look forward to welcoming back to serve you better.Your sincerelyNguyen Mai HuongResidence Manager
Kiat
Two Bedroom Deluxe Room
Checked in Sep 2024
Family
3 Reviews
4.0/5
Very Good
Posted on Sep 13, 2024
Central located with local amenities such as mini mart, good restaurants (Japanese & its own Jasper Restaurant), cafes within the building. Pho restaurant is next street within walking distance and Korean BBQ Restaurant is 200m away from hotel. Housekeeping services to clean the rooms and clear rubbish are also excellent. Front desk counter staff are friendly and readily to help out.
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
AlfYY
Two Bedroom Deluxe Room
Checked in Mar 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on Mar 7, 2024
The hotel may be old but most importantly, the rooms are spacious, and it feels like home. And clean. Cleanliness is very important to me. The rooms are "huge"! I love this 80+sqm size, so nice to have large rooms once & for all !! And toilets are clean & huge! Location is excellent, it's about 10 mins to the Old Quarters but the location around the hotel is good - some nice restaurants & generally much better than staying in the old quarter area which can be hap hazard.
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager
Ha
Two Bedroom Deluxe Room
Checked in Aug 2024
Family
3 Reviews
4.5/5
Great
Posted on Aug 8, 2024
Excellent service. Hotel is a bit old. Room is big but the bathroom was so hot for some reason. Lots of little noise from the drain pipe. We love that it had washer and dryer in the room. We will be back again.
Response from Property: Dear Valued Customer,We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.Your sincerelyNguyen Mai HuongResidence Manager