Reviews of 22Land Moon West Lake

Response from Property: Dear Jacob,Thank you for your feedback regarding your recent stay at 22Land Moon West Lake. We sincerely apologize for the cleanliness issues you encountered, especially in the bathroom. This is not the standard we strive for, and we appreciate you bringing it to our attention.We are currently addressing the concerns you mentioned, including the mold and signs of wear, to ensure a more comfortable experience for our guests in the future. Additionally, we regret any inconvenience caused by the room changes during your stay.Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a better experience.Best regards,22Land Moon West Lake

Response from Property: Dear lovely guest,Thank you for taking the time to share your experience at 22Land Moon West Lake. We’re sorry to hear that you found our pricing a bit high. We strive to provide the best service and experience for all our guests.If you have any specific feedback or suggestions on how we can improve, please feel free to share. We truly value your input and hope to have the opportunity to serve you again in the future.Best regards,22Land Moon West Lake

Response from Property: thank you so much, see you next time in our hotel in the furture!

Response from Property: Dear JohnnyThank you so much for taking the time to share your wonderful experience during your recent stay with us. We are thrilled to hear that you enjoyed your five nights at our property and that our staff made such a positive impression on you.It's fantastic to know that you appreciated the genuine kindness and professionalism of our team. We take great pride in providing exceptional service, and your kind words about our housekeeping staff are truly appreciated. We will ensure that Quang, Tuan, Jay, Phuong, Binh, Tham, Huong, and Ngoc receive your heartfelt thanks for their efforts in making your stay comfortable and enjoyable.We are also glad to hear that you found our location convenient, with lovely coffee shops and dining options within walking distance. The views of the lake are indeed a highlight, and we're pleased you had the chance to enjoy them.Your recommendation means the world to us, and we cannot wait to welcome you back in the future. Please do not hesitate to reach out when you plan your next visit; we would love to make your stay even more memorable.Thank you once again for your kind words. Safe travels, and we look forward to seeing you soon!Warm regards,QuangMoon West Lake

Response from Property: Dear Lovely Guest,Thank you for your kind words about our apartment! We are delighted to hear that you found it excellent. We understand that the location can significantly impact your experience, and we appreciate your recommendation for those interested in shopping to stay near the Old Quarter.We hope to welcome you back in the future for another enjoyable stay!Best regards,22Land Moon West Lake

Response from Property: Dear Brookiee,Thank you for your wonderful feedback about your stay at 22Land Moon West Lake! We’re thrilled to hear that you enjoyed our excellent service and the pleasant aromas throughout the hotel.We appreciate your kind words about our daily cleaning efforts. Your satisfaction is our priority, and we hope to welcome you back soon for another great experience!Best regards,22Land Moon West Lak

Response from Property: We are sorry for the less than perfect experience you had during your stay. We will look into the noise and equipment issues immediately to ensure you have a great stay. We value your feedback and look forward to serving you again to demonstrate our improvements. Thank you for sharing and we look forward to welcoming you back soon.

Response from Property: Dear Guest, Thank you for sharing your detailed comments about your experience at 22Land Moon West Lake! We are pleased to hear that you were satisfied with the cleanliness, beautiful decoration of the studios, as well as the washing machine facilities and spacious bathrooms. However, we apologize for the slight smell of sewage. We will look into this issue to improve the quality of our services. Regarding the distance to the attractions, we are pleased to know that this did not bother you during your trip. We hope to welcome you back in the future! Best regards, 22Land Moon West Lake

Response from Property: Thank you for your feedback! We're glad to hear you found our hotel to be good value for money. We apologize for the inconvenience caused by the bathroom leak and appreciate you bringing it to our attention. We're continuously working to improve our facilities. While our location is a bit farther from the Old Quarter, we're pleased to know you found your room satisfactory overall. We hope to welcome you back in the future!

Response from Property: Dear Guest,Thank you for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and appreciated the spacious room, friendly staff, and great cleaning service.It’s fantastic to know that you loved the beautiful West Lake view and found the nearby coffee shops enjoyable. We understand that dining options can be limited, and we’re always looking for ways to improve our guests' experience.We appreciate your kind words about our front desk team. They strive to provide excellent service, and it’s great to hear they assisted you with your taxi, laundry, and luggage storage.We hope to welcome you back soon for another relaxing stay!Best regards,22Land Moon West Lake

Response from Property: Dear Guest,We are truly sorry to hear about your experience during your stay. Your feedback is important to us, and we sincerely apologize for not meeting your expectations regarding cleanliness and the condition of your room.We strive to provide accurate representations of our accommodations and will review our procedures to ensure improvements. Please reach out to our management team directly, as we would like to address your concerns and work towards a resolution.Thank you for bringing this to our attention.Best regards,

Response from Property: Dear Ray ,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our team’s efforts in accommodating your room preferences and your compliments about the spaciousness of the room and the attentiveness of our staff.However, we sincerely apologize for the issues you experienced with the toilet size, cleanliness, and room odour. We take such feedback very seriously, and we will address these matters with our housekeeping team to ensure improvements are made.We understand that your experience did not meet your expectations, and we regret that you felt it necessary to check out early. Your insights are valuable, and we will strive to enhance our services for future guests.Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.Best regards,22Land Moon West Lake

Response from Property: Dear guest,Thank you so much for your wonderful review! We are thrilled to hear that you consider us one of the best hotels for the price. Our location near West Lake does indeed offer stunning views and convenient access to various amenities.We appreciate your kind words about our staff and service. It's great to know that you enjoyed the complimentary water and that our team was able to assist you during your stay.We look forward to welcoming you back on your next visit to Hanoi. Thank you again for choosing us!Best regards,22Land Moon West Lake

Response from Property: thank you so much, see you next time in our hotel in the furture!