Best Hotels in Mutare

Over the years we have visited Troutbeck Resort many times. Sadly the food and service at this place has gone down. The fire in the fireplace is and has been burning since 1951 🔥 and the view was gorgeous, but the waitress who served us had no idea. Our order of tea/coffee/hot chocolate and scones took 45 minutes. When it arrived there were no knives or plates. These took another 15 minutes to arrive. The tea was made in a coffee plunger with milk added already but no cup to pour it into. By the time the cup came the tea was cold. So disappointing and frustrating. Please retrain your staff. We would love to keep supporting Troutbeck

With a stay at Musangano Lodge in Mutare, you'll be 14.8 mi (23.8 km) from Mutare Africa University and 17.1 mi (27.5 km) from Mutare Museum. This lodge is within the region of Vumba Botanical Gardens.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this lodge include complimentary wireless Internet access and barbecue grills.Enjoy a satisfying meal at PaMuchakata serving guests of Musangano Lodge.Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities.Treat yourself to a stay in one of the 8 guestrooms, featuring fireplaces. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

On the surface, this hotel looked very nice. We were staying for two nights while we went to Nyanga and this seemed to be convenient. There were two of us sharing and the beds were big enough and came with electric blankets which was very acceptable given that it was much cooler here than in Harare, due to the elevation and the mountains. The first issue we encountered was there was no apparent hot water after running the tap for 10 minutes, in a country that experiences droughts, it was concerning. We couldn’t turn on the cold tap either, so had to call the management. While waiting for help to arrive, we noticed the towel rail was absent, and when we tried to switch on the electric blankets, one of them didn’t work. We went to the front desk and waited for someone to come back with us to the room. Eventually a porter arrives with a cable and exposed wires, looking for electrical tape to somehow repair the connection! At this point, we stated that we were uncomfortable with the set up and needed to be moved. The management agreed and moved us to the next room. This at least had a towel rail and the water got hot after several minutes. The electric blankets worked so we were happy about that. We did notice that the cable on the room heater had been patched up previously and there was a small burn on the carpet! We found the Dining room and decided to try the buffet for $25. This was not very good, but as the only hotel around as far as we knew, they had a captive audience. As we had been traveling for a number of hours we decided to get to bed. Having a warm bed to get into was great, but after turning the blankets off, we noticed that one half was off, but the other half was still on with no way of turning them off. Very strange and somewhat concerning. The next morning, my travel companion was first to shower and on getting out, discovered that the floor was flooded. The water had run down the wall and out over the edge and now she had to use her towels to try to mop it up. It seemed like a never ending comedy of errors! The same thing repeated itself when I got in the shower. The breakfast buffet was mediocre with very little choice of fruits available and the bowls were almost empty. We had to ask for them to be topped up. The Dinner buffet was also mediocre and we were very glad to be leaving the next day. The setting of the hotel is beautiful with the mountains around, but our feeling was that it had probably been top class when it was built, but it had gone right down over the years and become quite shabby. On a positive note, the staff were very friendly and helpful and that’s probably all I can say about it. We will not be returning again.