I am a guest who stayed at the hotel for one night. I would like to express my sincere gratitude to the lady at the front desk and Mr. driver through this review.
On the day I checked in, I accidentally left my phone in the ride-hailing car. I only discovered this problem when I arrived at the hotel. I was very anxious because I had a lot of important messages and contacts on my phone. I immediately asked your front desk for help, hoping they could help me contact the driver. Your front desk and hotel driver were very enthusiastic and professional. They immediately helped me contact the platform customer service and followed up on my situation. Very, very friendly and responsible. With their help, I finally successfully recovered my phone!
I am very grateful for the help of the lady at the hotel front desk and Mr. Driver, they made me feel warm and at ease during a crisis. Their service attitude and professionalism are excellent and they are the pride of your hotel. I am also very satisfied with the overall experience of your hotel. Your rooms are clean and comfortable, your facilities are complete and convenient, and your meals are delicious and rich. I will recommend your hotel to my friends and family and will stay here again next time.
Thank you again to your front desk and driver, and thank you to your hotel for leaving me with a wonderful memory.
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