Harbin Central Street Atour Hotel

The location is excellent, right on Central Avenue. The room was larger than expected, and the service was superb. I made a mistake with the breakfast when booking, but the front desk immediately resolved it perfectly when I spoke to them. The laundry service was also very good, with dedicated staff who would even transfer your washed clothes to the dryer for you and then deliver them to your room as requested. After checking out, I left some clothes in the room, and the staff contacted me right away. All in all, their service left me very satisfied.

The hotel's location is excellent, right on Central Street. It's very convenient to get to St. Sophia Cathedral, Flood Control Memorial Tower, Songhua River Bridge, and Sun Island. The hotel facilities are comprehensive, with four washing machines and dryers in the laundry room. The staff are polite and provide attentive service. The room is clean, and despite the hotel being on Central Street, the soundproofing is excellent. Overall, it was a very good stay.

This is a great hotel. I stayed for three nights in a row. The location is superb, with Central Street just a few steps away. The staff are warm and courteous, and the rooms are clean and hygienic. I particularly liked the individually wrapped and sterilized towels and bath towels, which made me feel very safe. The breakfast was also delicious. I'll definitely stay here again on my next visit.

The hotel's location is great, making it convenient for getting around and shopping. The staff, especially the housekeeping ladies, are very friendly and proactively ask if you need anything. The breakfast is also plentiful.

The Atour Hotel has excellent service! Our executive city-view twin room offered a great view of Central Street right from the window, yet it was surprisingly quiet. The room was clean, tidy, and peaceful. The hotel is located right on Central Street, making it super convenient to get to all the attractions. Plus, they offer smoke-free rooms.

I always give five-star reviews, but this is the first time I'm writing a negative one! This was also the only disappointing, even infuriating, part of my trip to Harbin. Based on my positive experience at Atour Hotels in Beijing, I decisively booked two nights at the Atour Hotel on Central Street in Harbin. At 3 PM that day, the front desk called to confirm my reservation, and I confirmed I would be staying for two nights. Due to heavy rain, I didn't arrive at the hotel until 6 PM. After checking in, I entered the room and saw two pillars, one of which was right in the middle of the room. This was not mentioned at all during check-in. Because I was in a hurry to take my child out for dinner, I only discussed the room issue with the front desk after we returned. They said they could change my room tomorrow. I asked why such a room wasn't mentioned beforehand, and their explanation was: 'We had no other rooms available.' The next day, I went to the front desk to request a room change. The front desk told me I had to hand in my old room card first before they could make a new one. Their reason was that if they made a new card, the original room would become 'dirty' (meaning ready for cleaning), and they were afraid housekeeping would disturb us. They asked me to confirm that my belongings were packed, then call the front desk. After packing my luggage, I called the front desk, and a robot came to deliver the new room card and collect the old one. At this point, Atour Hotel had thoroughly disappointed me. There are three reasons: First, this type of room, which significantly impacts the living experience, was sold at the normal price of 600-700 per night, and the front desk did not inform me about it at all during check-in. Second, from the first time I raised the room issue until the room change, not a single front desk staff member expressed any apology. The entire communication and room change process felt completely impersonal. Even when I asked why they couldn't give me the new room card first, the front desk seemed impatient. I've had experiences at other hotels where I extended my stay but needed to change rooms. In those cases, they specifically brought the new room card to me and chose the closest available room to make moving my luggage easier. After I settled in, they would then notify housekeeping to service the old room. When traveling with family, packing luggage is a hassle and takes time; no one wants to change accommodations in the middle of their stay unnecessarily! In contrast, Atour Hotel, despite it clearly being their problem and causing me inconvenience, didn't seem to think anything was wrong and simply processed the room change procedurally. Third, in all my years of staying at hotels, the front desk staff I've encountered have always been professional, warm, and attentive. Atour's front desk staff are truly far worse than the housekeeping aunties. If everything is just handled by procedure with no service awareness, they might as well replace everyone with robots – at least robots wouldn't be impatient!

This hotel is quite unique, with an old-fashioned elevator and Russian-style decor. You can even wear palace costumes for photoshoots. The service is excellent, and it's very close to Central Street. Definitely worth considering for a one-night stay to experience it if you're traveling.

This hotel is excellent. The front desk staff were very friendly and patient during check-in. The hotel amenities are of high quality, and the housekeeping staff are all very patient. The breakfast was delicious. The hotel is located right on Central Street, making it very convenient for getting around. The hotel staff, especially the housekeeping and restaurant staff, provide fantastic and enthusiastic service.

The hotel is conveniently located right by Central Street, making it easy to get around by subway or on foot to all the major attractions. It truly gave me a taste of Harbin's vibrant summer. The hotel itself is new, with well-designed rooms and clean, comfortable bedding. The breakfast was plentiful, and having a laundry room was a huge plus – the staff in charge of laundry were very enthusiastic. The front desk and cleaning staff also had excellent service attitudes. Overall, staying at Atour felt like a home away from home.