James Joyce Coffetel (Harbin Railway Station South Square Museum Subway Station)

The sheets are full of blood, the waiter said it was red paint, this explanation is outrageous, the room is cold, the facilities are outdated, the walls are moldy, the carpet is full of dust, the bathroom has no hot water and cannot take a shower

I have never met such a poor hotel, all problems are pushed to the interns! ? But let the intern work alone, can it be considered that the hotel has recognized the intern, and it is not treated from the perspective of the intern, and the personnel problem itself is the fault of the hotel? We arrived at the hotel at around 12 o'clock in the evening. As soon as we entered the door, we encountered guests arguing with the front desk. It is said that the room was changed three times, but there were problems (no heating, no hot water). We also paid attention to the disputes and asked to see the room before checking in. Sure enough, we encountered the same problem as the guests downstairs. The room we booked had no hot water or heating. The hotel’s plan was to ask us to check out directly, but it was already past 1 o’clock in the middle of the night, and the outdoor temperature was minus 30°C. We were a group of children with us, and the child had already fallen asleep in the hotel lobby. After further coordination, it was said that there was only one parent-child room with hot water but no heating, thinking that it would be enough to take a bath and sleep, 3 adults and 1 child squeezed together. But the condition of the room is also appalling! ! Attached picture. Although it is this kind of room, we also consider spending one night. The most annoying thing is that we all accepted the hotel's plan, but the hotel front desk also told us that we have to wait for the manager to notify us before we can check in. (Attachment, the whole A video could not be uploaded, so the front desk just stood and played with the mobile phone, and when we got tired, we sat down and played with the mobile phone) In the end, we stood at the front desk for half an hour and waited for the manager to condescend to come. Waiting to enter the room for about half an hour, 2:30 in the morning! ! I was also told by Ctrip customer service that there are better rooms, but we had negotiated at the front desk for nearly two hours before, holding the sleeping child for two hours at the front desk! ! The front desk is repeatedly emphasizing that it is either accept or leave. The typical store bullies the customers, we are already booked. We dragged our luggage and children in the middle of the night, and the rooms are full during the Spring Festival. Besides the location of the hotel, you have to take a taxi to go anywhere, and the distance is not close, and there are many black cars, so I have a bad impression of the city of Harbin!

There were hairs on the pillows and bed sheets when we checked in. The layout of the room was unreasonable. The quality of the toiletries was okay. We couldn’t sleep at night when we arranged the room. There was also a lot of noise from closing the windows outside. When we checked out, we asked the front desk about the air conditioner There are 6 or 7 air conditioners hanging outside the window of the room, making a lot of noise, as if they were at a construction site all the time. The location of the hotel is convenient for shopping and there is free parking space. If it is not for the loud noise, it is okay.

How many times have I stayed here, the house is clean and hygienic, the service attitude at the front desk is very good, every time I go on business, I go to their house to live, it is also very close to the shopping mall, you can eat, drink and play

The location is very good. It's noisy at night. There are construction workers working next to it. It's better to change the room at the front desk.

The service attitude of the two female front desk staff on duty is very poor! ! ! Don't even look at the customer! Really feel that the quality is not generally low! Even if you don't have a basic greeting, you can endure it, and ask for a good review when you leave the store! When I checked in, I specially said that I would arrange a room with no style and a quiet room with a shower head. As a result, I specially arranged a room that was very noisy and the head of the room was bad! There is a serious risk of electric leakage during the washing process! What if there is an electric leakage accident due to staying in the hotel? Without maintenance, just let the guests live like this? Do you treat consumers like this just because it is an hourly room? Do you have to arrange the worst room in order to reflect the difference in treatment? ? ? Dare to ask who will go again! I am also considered a Ctrip VIP. The nature of my media work is that I travel all year round and stay in hotels. I really feel very angry about such discriminatory treatment! What's more, the price of the hourly room is not low, it's really the consumption is still angry! Too much!

The environment of the hotel is very good, I like it very much, and the little brothers and sisters at the front desk are very good. The price is really not expensive. When I checked out and waited for the nucleic acid report, I still read a book in the waiting room 🧹 Hygiene: not bad 🍃 Environment: Premium Sense 🔔Service: in place

The location is excellent, it is very close to Yuanda, Songlei, and the construction of shoe city. It is very convenient for shopping. Parking is quite difficult.