Lintingxiaojie
February 14, 2023
I have never met such a poor hotel, all problems are pushed to the interns! ? But let the intern work alone, can it be considered that the hotel has recognized the intern, and it is not treated from the perspective of the intern, and the personnel problem itself is the fault of the hotel?
We arrived at the hotel at around 12 o'clock in the evening. As soon as we entered the door, we encountered guests arguing with the front desk. It is said that the room was changed three times, but there were problems (no heating, no hot water).
We also paid attention to the disputes and asked to see the room before checking in. Sure enough, we encountered the same problem as the guests downstairs. The room we booked had no hot water or heating.
The hotel’s plan was to ask us to check out directly, but it was already past 1 o’clock in the middle of the night, and the outdoor temperature was minus 30°C. We were a group of children with us, and the child had already fallen asleep in the hotel lobby.
After further coordination, it was said that there was only one parent-child room with hot water but no heating, thinking that it would be enough to take a bath and sleep, 3 adults and 1 child squeezed together. But the condition of the room is also appalling! ! Attached picture. Although it is this kind of room, we also consider spending one night. The most annoying thing is that we all accepted the hotel's plan, but the hotel front desk also told us that we have to wait for the manager to notify us before we can check in. (Attachment, the whole A video could not be uploaded, so the front desk just stood and played with the mobile phone, and when we got tired, we sat down and played with the mobile phone) In the end, we stood at the front desk for half an hour and waited for the manager to condescend to come.
Waiting to enter the room for about half an hour, 2:30 in the morning! ! I was also told by Ctrip customer service that there are better rooms, but we had negotiated at the front desk for nearly two hours before, holding the sleeping child for two hours at the front desk! ! The front desk is repeatedly emphasizing that it is either accept or leave. The typical store bullies the customers, we are already booked. We dragged our luggage and children in the middle of the night, and the rooms are full during the Spring Festival.
Besides the location of the hotel, you have to take a taxi to go anywhere, and the distance is not close, and there are many black cars, so I have a bad impression of the city of Harbin!
Original TextTranslation provided by Google