Reviews of Longda St. Regis Business Hotel (Harbin Railway Station Medical University First Hospital Branch)

Response from Property: 尊敬的客人，非常感謝您對我們酒店的好評。您的滿意是我們最大的追求。我們將繼續致力於提供優質的服務和舒適的住宿體驗。感謝您給予我們的支持和信任，期待您的再次光臨！祝您生活愉快！

Response from Property: 非常抱歉聽到您對我們的住宿體驗感到不滿意。我們深知裝修及設施的老舊、床單有異味、花灑熱水不穩定、排水不暢造成積水以及地板光滑加積水可能帶來的意外風險等問題，都會嚴重影響您的住宿舒適度。對於這些問題，我們深感抱歉，並承諾會立即採取措施進行改進。我們將加強對客房設施的維護和更新，確保每位客人都能享受到乾淨、舒適、安全的住宿環境。為了更好地瞭解並解決您所遇到的問題，我們將盡快安排人員對此進行核實和整改，並加強員工培訓，提升服務質量。再次感謝您的反饋，我們一定會認真對待並努力改進，期待能為您提供更好的服務。祝您一切順利！

Response from Property: 親愛的朋友您好！時間會告訴我們：簡單的喜歡最長遠：平凡的陪伴最心安，我們一直奉行有温度的服務為服務準則，讓您感受賓至如歸，期待您常回家！不忘初心，方得始終！祝您愉快!

Response from Property: Dear guest, thank you for staying at Longda Ruiji Business Hotel. I am glad to see your good comments on the hotel's location and accommodation environment. The hotel is adjacent to Harbin Station and Songlei Yuanda Shopping Center, where you can eat, drink, play and watch movies. At the same time, Sen Restaurant on the first floor of the hotel provides guests with high-quality catering services. I look forward to serving you next time! I wish you a happy life!

Response from Property: Dear guest, thank you again for your affirmation of our hotel location, transportation convenience, room quality and breakfast quality. We are also very sorry for bringing you an unpleasant service experience. We have learned about your attitude towards the lobby waiter. We are deeply sorry for the problem and the lack of clothes hangers in the toilet. We have recorded this feedback and will take immediate steps to improve it to ensure that similar problems will not happen again. In order to compensate you for this unpleasant stay experience, we are willing to provide some compensation measures, such as discounts or free upgrades. We hope that these measures can express our sincerity and apology, and hope that you will choose our hotel again. If you have any suggestions or requests for compensation measures, please feel free to contact us. We attach great importance to your feedback and look forward to providing you with a better accommodation experience in the near future.

Response from Property: Thank you for choosing our hotel and taking the time to rate our service. We are glad to hear that you find our hotel affordable and well-equipped. We are deeply sorry for the problem you mentioned that the room on the 10th floor is larger than the 4th floor but less sanitary, and the musty smell in the bathroom. Your feedback is very important to us, and we will take immediate measures to improve it. Thank you very much for your understanding and support. Please rest assured that we will verify and solve the hygiene problems you reported as soon as possible. In addition, we also welcome your suggestions or needs in other aspects. Every feedback from you is an important reference for us to improve and enhance the quality of our service. We look forward to providing you with a better service experience again in the near future. I wish you a happy life!

Response from Property: Thank you for choosing our hotel and taking the time to review our service. We are glad to hear that you feel that the room is very spacious, the surrounding environment is also very good, and you recognize the service of our cleaning lady. However, we are deeply sorry for the carpet problem and slow Wi-Fi speed you mentioned. Your feedback is very important to us, and we will take immediate measures to improve it. In order to better understand and solve the problem you encountered, we will arrange personnel to verify and rectify it as soon as possible to ensure that every guest can enjoy a comfortable and convenient accommodation experience. Thank you again for your valuable comments and look forward to providing you with better service. Wish you all the best!

Response from Property: We are very sorry to hear that you encountered so many unpleasant things during your stay. We are deeply sorry for this. The shower caused water all over the floor, almost slipped, the hotel did not deal with the lost items in time, the monitoring problem was not solved, and the poor service attitude of the staff are all our mistakes in management and service. We are deeply sorry for this. We have recorded the problems you reported and will investigate immediately. Regarding the poor service attitude of the female employee on duty that day, we will educate and deal with her to ensure that similar problems do not occur again. At the same time, we will also strengthen the service awareness training of employees, improve the service quality, and ensure that every guest can enjoy a pleasant and comfortable stay in our hotel. For your lost items, we will arrange personnel to search again as soon as possible. At the same time, we will also strengthen monitoring management to ensure that timely assistance can be provided when guests need it. Once again, I sincerely apologize for your experience and thank you for your feedback. We will take every guest's opinions and suggestions seriously, strive to improve our services, and look forward to providing you with better services. I wish you all the best!

Response from Property: Dear guest: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!

Response from Property: We are very sorry for the inconvenience and trouble caused to you. We are deeply sorry for the problem that the hotel lobby was closed at night and the front desk was unattended, and that you could not get service in time after the toilet was blocked. Regarding the closure of the lobby and the unattended front desk, it may be due to our lack of staff or system failure. We have noticed this problem and will immediately investigate and improve it to ensure that there is someone on duty at the 24-hour front desk to provide you with better service. We are very sorry for the inconvenience caused to you for the problem of toilet blockage. We have asked the maintenance staff to deal with it immediately and ensure that similar situations do not occur again. At the same time, we will also provide emergency contact information so that you can contact us in time if you encounter similar problems. We attach great importance to your feedback and opinions, and will take immediate measures to improve and enhance the quality of service. If you need further compensation or help, please feel free to contact us. Once again, we apologize for the inconvenience caused to you and thank you for your understanding and support

Response from Property: แขกที่รัก ขอบคุณสําหรับความคิดเห็นของคุณ! โรงแรมสนับสนุน "บริการที่จริงใจ" และเรากําลังค้นพบโอกาสในการให้บริการแก่คุณอย่างรอบคอบและมอบสภาพแวดล้อมการพักผ่อนที่น่าพอใจและสะดวกสบายยิ่งขึ้น! ความพึงพอใจของคุณคือการแสวงหาของเรา! รอคอยที่จะเยี่ยมชมของคุณอีกครั้ง

Response from Property: Только ваш взгляд может заполнить пустоту, только ваша чистота может отразить ничто, только теплое солнце может заслонить тень. Если в душе полно солнечного света, тогда мы все можем смело смотреть в темноту. Истинная сила - это сила души. Мы ценим доверие, которое вы, дорогой гость, оказали Лунда Руйцзи, благодарим за вашу поддержку и желаем вам счастливой жизни!

Response from Property: 尊敬的客人，親愛的客户，非常感激您抽出寶貴的時間為我們的酒店留下了積極的評價。您的滿意和忠誠是我們不斷進步的動力，我們將一如既往地為您提供高品質的服務。再次感謝您的支持和信任！

Response from Property: 오직 당신의 시선만이 틈을 메울 수 있고, 오직 당신의 맑음만이 허무를 물리칠 수 있으며, 따뜻한 햇빛만이 그림자를 가릴 수 있습니다. 만약 마음이 햇빛으로 가득 차 있다면, 우리 모두 어둠에 맞설 수 있습니다. 마음의 강함이 진정한 강함입니다. 손님께서 롱다 레지스에게 주신 신뢰를 소중히 여기겠습니다. 손님의 지원에 감사드리며, 행복한 삶을 기원합니다!