Atour Hotel (Harbin Central Street, Youyi Road)

It was over -20 degrees Celsius outside, and there was no underfloor heating inside, only a central air conditioner. I went straight to the hotel after getting off the subway and found that two short pillows were dirty, covered in black lint and short hairs. There were also hairs on the sink and bedside table. When the staff came up to change the pillowcases, I told her we were going out for dinner and asked her to wipe those two spots. However, when we came back from dinner, the hairs were still there. Around 10 PM, it was so cold inside that I called to ask if the underfloor heating was broken. The staff said it wasn't broken and came upstairs to check, then told us the underfloor heating was fine, but the floorboards were icy cold. When I asked why, she couldn't explain and just told us to turn up the air conditioning if we were cold. I asked to change rooms, but she said there were no vacancies. We literally froze through the night; the experience was terrible. Only after moving to a neighboring hotel the next day did I realize the difference between having and not having underfloor heating. It really feels like this big hotel takes advantage of its customers.

The location is incredibly convenient, right next to the subway, and the Songhua River is just behind it, making sightseeing a breeze. The hotel staff were very friendly and helpful, and the room was spotlessly clean and tidy. It's an excellent choice for accommodation.

The hotel room was spacious, the bedding was comfortable, and the temperature was just right. The breakfast was plentiful, and there's a subway station right outside, just two stops from Central Street. Plus, there are plenty of restaurants nearby – really excellent!