Best Hotels in Harbin

There is a gray net in the room, but it doesn't matter. What matters is that the service is extremely poor. The two weirdos at the front desk made my stay experience extremely bad. I booked a double breakfast because I had to go to the hospital on an empty stomach at 8 o'clock in the morning for a gastrointestinal endoscopy. I couldn't I had breakfast, so I negotiated with the restaurant to pack two portions. The restaurant asked me to ask the front desk for instructions. The two front desk receptionists had cold expressions and said righteously, ”No, not even in special circumstances. If we pack everything like you do, it's unmanageable. It's a mess.” ”No sense of service at all. This service attitude has greatly damaged the hotel's image.

Our first hotel at Harbin was Manhattan hotel. It was a good hotel but interior looked abit old.Need to change their furniture and the aircond because it was so noisy.But the customer service was good ,She manage to change my room to another room since the aircond was so noisy.Otherwise the breakfast was really delicious and the location was really near to hagia sophia cathedral.Anyway thank you and all the best.

The biggest advantage of the hotel is that it is very close to the airport. It is very convenient to take an early flight. There is a free car to pick up and drop off the airport. It only takes two or three minutes to drive from the hotel to the airport, and it may take 10 minutes if you walk. There is only a shuttle bus to the airport on the hour in the morning in winter. However, the hotel's facilities do need to be updated and maintained. It feels relatively old, but overall I am satisfied.

The service was great. We were given a honeymoon gift on our first night by the cleaning staff, and they were really sweet to come early the next day to give us extra bottles of water. We especially would like to thank 2029 服务员for always greeting us so warmly, and for keeping our messy room tidy. The hotel is along the main shopping street, so it was really convenient to get to places and to get food around the area. It was also really quiet even though it was near the main district. There were great options for food around and it was fairly near the train station so we could take the train to all of the tourist sites nearby like 冰雪大世界. It’s also near the morning market with really good breakfast options. We also got 2 free ice creams from their restaurant, which were delicious. Overall, a comfortable and pleasant stay, we would stay again! PS the free chocolate at the hotel lobby is great! 

It is the off-season for tourism now, so the price is relatively affordable, but the overall cost is not low at all. The hotel is located at the junction of Harbin and Acheng. There is no supporting facilities around it, only a bus station, which makes it inconvenient to eat and relax. There are several main buildings of the hotel, but only one is open this year, which is quite desolate. Facilities: The internal structure of the hotel is OK, but the lights are not turned on. The interior of the house is also good, but the disposable items are the supporting facilities of an economy hotel. There is no coffee, welcome fruit, and only two bottles of mineral water. Hygiene: The overall hygiene is OK, and there is dirt in the corners regardless of the room. Environment: The environment is good, but the supporting facilities are too poor. Service: The service is OK overall. There are relatively few breakfast items. What is surprising is that there is a special person to watch the eggs. Each person takes one. The eggs were pulled away by the waiter before they were finished. Maybe they handled it internally.

Unexpectedly perfect accommodation, from the first floor shop through the elevator to the second floor front desk, the front desk is very welcoming, early arrival without room, can store luggage at the hotel, the door is the central street is very convenient. The hotel is clean, the room is big enough, there is heating, if you feel cold you can turn on the air conditioner, the shower water is enough.

Xin Yuhang, the employee that works in Sun Castle Resort Hotel is really nice, helpful and friendly, helps us with the difficulties we had throughout our stay there. Because of our language barriers , he was patience to translate it to us and despite the crowd that kept coming in and making him busy, he handle one by one with class, professionalism, and each person's help. My girlfriend and I enjoyed our stay in this hotel and holiday in Harbin. Thank you so much for making our stay a great one. We'll rate this 10/10

The hotel I stayed in this time really surprised me! The location is very close to the airport, the hotel provides free airport pick-up, the room is clean and tidy, the bed is comfortable, and people can get a good rest. The facilities are also complete, and all kinds of daily necessities are available. The hotel service is first-class. The staff is warm and friendly, the service is thoughtful, and any problems can be solved in time. In short, this hotel left a deep impression on me and is highly recommended!

This time I chose the newly renovated Grand Hyatt: ✅ Advantages: Thoughtful service and first-class facilities 1. **Warm and meticulous service**: The concierge took the initiative to help with luggage and guide the elevator. The front desk check-in was efficient, and the staff always kept smiling, which made people feel very considerate. Master Xia also helps with the elevator buttons and luggage, which is a thumbs up. 2. **Brand new and clean guest rooms**: The rooms are modernly decorated, the bedding is comfortable, the bathroom is separated into wet and dry areas, there is no odor, and the overall hygiene conditions are excellent. 3. **Rich and diverse breakfast**: The buffet has a complete variety of Chinese and Western options, including the local specialty tofu pudding and four kinds of porridge. It is very rich and the taste is above standard. 4. The gym is fully equipped and the experience is excellent. There is also a self-service laundry room which is very convenient! ❌ Areas for improvement 1. **The attitude of the breakfast noodle cooking staff is average**: The staff at the noodle cooking stall had no expression on their faces, their tone was stiff, and they even seemed impatient, which was inconsistent with the overall high-end service standards of the hotel. 2. **Room cleaning is not detailed enough**: When I returned to the room the next day, I found that the garbage in the room had not been cleaned up, and the used coffee cups had not been replaced. The detail management needs to be strengthened. 3. **Lack of makeup mirror**: As a high-end hotel, the bathroom does not have a makeup mirror with light, which is not very friendly to guests. 4. **Bathrobes were not replaced in a timely manner**: Bathrobes were not replaced proactively during the consecutive stay. It is recommended to increase daily replacement or provide replacement options. 5. When checking the hotel's existing self-service laundry guide, it was found that the English version contained many errors in expression, grammatical problems and inappropriate wording, which may affect the correct use of international guests. I hope to use a professional website to make corrections to ensure that the message is clear, professional and in line with international common expressions. **Summarize** The overall experience is good, the hardware and services are mostly satisfactory. I hope the hotel can strengthen training or adjust staff to improve these small details. I will still give priority to staying next time!

The hotel environment is good, but generally speaking it does not match the level of the hotel. First of all, in terms of hygiene, when I entered the room, I found hair in the leaking position of the bathroom, and there was dust on the bedside and cabinet glass in the room. Secondly, there is the attitude of the waiters. The attitude of some waiters is not as good as that of the waiters in a B&B, and it is still a four-star hotel. Another problem is the way of handling the problem. When I reported the hair problem to the hotel, the hotel did not respond at all and just took it away.