What on earth has happened? I’ve stayed here numerous times and never seen the hotel this awful. Lacklustre staff when checking in for a start, followed by a very tired room in need of refurbishment! The bathroom fittings were very clean, but the walls and surroundings need attention, as does the carpet which was worn and needs a good clean! But my biggest concern was security. Parked in their designated car park you access through a gate, but yo my knowledge it’s always left open! Then as the pub/Beefeater has now closed, with the Premier Inn situated behind it, when I was dropped off at 10pm at the roadside by work colleagues, I’d have had to walk the egg tire length of a pitch black and deserted car park, when we spotted a dodgy looking man loitering- my colleagues were so concerned they drove in and actually walked my to my room! When we entered the lobby the reception was deserted. I had a sleepless night tbh, worrying about my safety, I felt extremely vulnerable and pushed a chair against the door! My room was tired and not very clean and the headboard had two greasy marks on, like imprints from people’s oily hair(!), so I didn’t go to bed, instead I slept sideways across the bottom of the bed- ridiculous, but there were no staff to speak to! Won’t be staying here again!
