Best Hotels in Harmondsworth

It doesn't take much to send your bar staff on a cocktail course and buy a ice crusher to make a margharita. Please don't advertise it if it can't be made. Very expensive too considering it tasted of soap and had big chunks of ice floating in it and a slice of lemon and not lime. I chose to stay for two nights as a destination hotel rather than 'just a hotel near the airport' so I suppose you could label a 'service' hotel but I have felt after being here for one day and one more night to go, it is not a place where people want to create or make relationships as I have felt it being rather a 'no' environment. I have done my best to be friendly but felt a little bit like more of a nuisance for wanting to create more relationships as a solo traveller especially when at 10 staff started to clear breakfast before I was even finished at 10.30 and then looked at a plate I had taken with me to my room as if to say 'you shouldn't be taking that' when it felt too uncomfortable to finish it in the main room. I may be unusual in my longer stay but I have still paid and a good customer and travel and stay in hotels a lot. The price is a good deal but that should still reflect good service. There should also be instructions on how to work the tv as I couldn't and then I met two ladies who had sat in the lounge for 4 hrs because they also couldn't work it so I helped them out. I train staff in friendliness and not saying they weren't but in my opinion, their needs to be a bit more approachability for a hotel near a major London airport with such incredible facilities such as a roof terrace overlooking the runway. It feels a bit like it has been forgotten and just left to be as it is as a very small part of the large Thistle Hotel Chain.

My stay was extremely pleasant, Staff members despite the busy hotel always pleasant and service with a smile. The Staff members always went the extra mile, the dining Staff were amazing too always cheerful and one lady Shim always gave me hot milk with a smile. Thank you Holiday Inn Express Staff and keep doing great work.

The location of the place is really good like 10 minutes from the airport, very convenient, check in was really fast and staff seemed nice the room was okay did find some stains on one of the cushions which wasn't great and the remote was dirty too.The bed was fine and comfy enough but could hear the person next door very clearly which was the best too. The bathroom was nice and clean with shower being good too, so overall I say it's good enough but only if you can find a cheap price for it.

Check in and check out was easy and friendly, even got a welcome drink on arrival, which is a good gesture. Good service by staff.We did not have any hotel meals. Room was comfortable and clean. Good water pressure and hot water in the shower. Had a slight problem with the parking payment (due a new system of clocking in on arrival to which I was not accustomed to), however this was sorted out by the reception staff. As always, love the reception/ lounge area, with all the different sitting areas where one can eat, drink, relax or meet up.Very relaxed and welcoming.

We arrived and parking was good and nearby. As a disabled blue badge holder, there was a good amount of disabled bays and it was free when I presented my blue badge at reception. Check in was quick and efficient. Only one of the two lifts was working, but the hotel didn’t seem too busy so this wasn’t a problem. We had a room for 2 adults and a child, so a double bed and a bunk bed. The room was small, but we only needed it to sleep and so it wasn’t a problem. The cleanliness of the room wasn’t good. The floor was so filthy, that we just threw our socks away because of how black they were. The mattress on the single bunk bed was absolutely disgusting. I have attached photos. The sheet was just a piece of material folded in half, and wasn’t tucked in or anything which is how we noticed the dirty mattress. It was late when we noticed it, so I sent photos and an email to reception, who immediately offered us breakfast free of charge. We declined the breakfast as we already had reservations elsewhere, and we saw that breakfast was very poor with little on offer. The manager then replied and refunded our stay and cleaned the room. The management/reception team were lovely and sorted things swiftly. We would stay again and have stayed in many Ibis hotels, but I will be checking the cleanliness of them closely in future.

I loved my stay here. Perfect if you're heading to the airport first thing in the morning. So close to the airport bus, got there within 15 mins. There was also a free breakfast before I left. Overall great stay!

The hotel location is very good, in the center of the town, there is a station and a supermarket downstairs, about six minutes walk from the train station. The room was clean, the double bed was small. There is a kettle in the room, but no hair dryer, no hair dryer, no hair dryer (> ﹏ <). I was out of luck. The bathroom door was broken. I almost shut myself in and couldn't get out. Fortunately, my mother rescued me (´; ︵; `)