Holiday Inn Hotels in Harris County

I checked in once last December. The hotel is responsible for pick-up and drop-off. It is very convenient. We rented a car this year. We chose to stay at this hotel the night before we returned to China. Because it is close to the airport and there is free parking. I miss the food inside. , A little taste, the overall environment is more beautiful, I like it very much, follow up to Houston, this hotel will choose to stay

Staff was friendly. I lived the fitness center as that was very important to me. My cousin also had a room there and we had the best of time. We were able to eat at the cafe and the food was ok. Wouldn't mind staying there again.

In ordinary times I might be more forgiving of this hotel. The staff was friendly (although none of them wore masks), and the room was comfortable enough for a Holiday Inn. But these are not ordinary times. And the fact that no one working at the hotel wore a mask - there was no hand sanitizer available and there were no signs promoting elevator safety concern me greatly. Every time I went to ride the elevator - some other guest (usually with no mask on) would want to get into the elevator with me. I was visiting a sick relative and I certainly don't want to bring someone else's germs home with me. In other regards - the laundry room on the 4tb floor was broken, the trash was overflowing with beer cans and the remote for my TV was partially broken. The volume would toggle up but not down and the TV would turn on but not off. The bed was comfortable and I have no other complaints. But I don't feel like this was a sanitary place to stay during a pandemic.

The staff is great, the hotel was very clean. The pool and hot tub are open ( of course with limited people allowed at one time). The bar and restaurant were closed but the do have a mini bar at the front desk and great eateries you can walk to right out front. The fitness room was clean. Also would like to say Andre ( I think was his name) is a great employee and has a great sense of humor 😊. Glad to hear your training taller staff 😂

Hotel booked in advance. When I arrived at the hotel, I learned that there was no reservation. Ctrip customer service sister is very nice. Very patient and considerate, thanking her for helping us make our stay smooth. The front desk staff at the hotel was lazy. I didn't see the hotel staff attentively helping

Their rooms are clean & orderly. Of course it's not your Four Seasons Hotel. However this hotel is quite affordable ! I was impressed by their camera security all around, trendy colours & interior design - inside the hotel. Tesla supercharger (8) is at the back which was so great for us. I'm planning to have family gathering next year !! Great space

Because of the corona virus crisis there are big restrictions in this hotel too, but it is still very good and clean. Friendly and helpful emergency personnel make a positive contribution.

A majority of the employees need to attend hospitality school. I have never stayed at a hotel with employees who were so rude and had no interest in helping guests. This hotel was the host hotel for an event I was attending. My flight arrived really early. I called a few days prior to see if an early check-in would be an option. They recommended I call once I arrived. Unfortunately they did not have a room available and took my number to notify me as soon as it was ready. They never called. I was on the 11th floor and next to a suite. On two occasions I had to call downstairs because their music was so loud….at 5am. It sounded like a night club and smelled like ****. The hotel did take care of this immediately which I appreciated. Breakfast was included with the hotel stay and vouchers were given out at check-in. Olga has to be the rudest person I have ever witnessed in a restaurant setting. She yelled at guests, demanded to know where our vouchers were, and was very belittling to her co-worker Susan. Susan was amazing and did her best to make-up for Olga’s rudeness. Since this is a buffet, I understand that they do not want people to take food to go. Here is my thought: they were constantly running out of food. Some of us ran out of time to eat and still get to the event. One person waited and finally had to leave. She took her fruit. Olga ran after her and took the plate of fruit from her. It was shocking. I guess it is better to throw the fruit in the trash verses allowing her to eat the fruit in her room. Olga was extremely rude to all of us. I never returned to the restaurant because I was so turned off by her attitude. As a company, IHG should be embarrassed by her behavior and her treatment of guests. I also understand that many hotels are not cleaning rooms on a daily basis. I am completely fine with this. On several occasions I requested extra coffee and creamer from the front desk. Each time I was told they did not have anything. I asked how to get more coffee and was told it was not their problem. I requested extra towels and received a dirty washcloth and towel. As I mentioned we there for an event. On Friday night with a bar full of paying customers, they closed the bar at 10pm. Southwest had major flight cancellations requiring people to be there for an extra night. When I went downstairs to secure another night for my friends who had checked out, the front desk employee was too interested in his phone to help me and suggested I use a third party booking site. For $170/night, I expected a lot more from a hotel. IHG should be appalled with this hotel staff. IHG needs to have a major review of their hotel staff at this location. I finally started laughing at the lack of service because I thought it couldn’t get worse and it repeatedly did. This staff needs a lot of training to be in the hospitality world.

With a stay at Holiday Inn NW Houston Beltway 8, an IHG Hotel in Houston, you'll be near the airport, within a 10-minute drive of Willowbrook Mall and Houston National Cemetery. This hotel is 15.4 mi (24.8 km) from CityCentre and 16.5 mi (26.5 km) from Memorial City Mall.Enjoy recreational amenities such as a health club and an indoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a communal living room.You can enjoy a meal at Toast to Toast serving the guests of Holiday Inn NW Houston Beltway 8, an IHG Hotel, or stop in at the snack bar/deli. Cooked-to-order breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Houston? This hotel has 3500 square feet (325 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 100 air-conditioned rooms featuring MP3 docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

設施：可以 衞生：良好 環境：不錯