SpringHill Suites Houston Northwest

Shower knob did not turn all the way for hot water. I complained to the front desk 3 times but nobody came to fix the problem. For 2 days couldn’t take a hot shower.

This place was always my go-to when in Houston for work. First time I’ve been back to this hotel in about 18 months. I’m that amount of time it has become a dirty, run-down, pile of junk. The noise levels inside the room from outside were worse than ever before too. If you stayed here before and it was good, it isn’t now!! Find another place!

Staff was very friendly and willing to help any way they could.

The washroom was not clean. I found used soap in the bathroom and the trash bin already had trash in it. I also requested room on first floor since my dad is handicap and can’t walk much but they said the rooms were not clean when I arrived at the hotel at 11:00 pm at night.

Great place to stay with amenities that are truly for family and anyone really that decides to stay there. Staff was great as well.

Everything was perfect, staff and rooms amazing

Hotel was very clean. My room was very clean and spacious

The hotel staff was wonderful. Rebecca and Harold at the front desk were very helpful and polite. But, the room was lacking. The bed was very uncomfortable, we discovered the blanket had yellow stains on it, and the desk was sticky for some reason...Room 425 needs some work.

It was a big roach in the lobby when we checked in we didn’t check in til after midnight due to flights cancellation I asked for a late check out and they would not accommodate me housekeeping walked in my room before check out while my kids was still laying down sleeping another staff came around checking rooms for smoking this has never had this happen to me before I think it might had something to do with race I’m not sure but other staff members was nice